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"Scary place, african warlords in the room across from me " More

By a verified traveller on Mon 03 Dec 2012

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Hotel Description

Family-friendly hotel with a spa, connected to a shopping center in Kampala

City center stay

Within a 15-minute walk of the hotel, you'll find Embassy of France and The Parliament of the Republic of Uganda. Embassy of Sudan and Uganda Golf Course are also within 2 miles (3 km).

Full-service spa, 24-hour fitness

A full-service spa, 5 restaurants, and an outdoor pool are all featured at this smoke-free hotel. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Standard Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $241* Per night/room 5 Apr. - 6 Apr.

Junior Suite, 1 Bedroom, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Room, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Kampala Hotel ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for Sheraton Kampala Hotel

Everyone (1)
1 out of 5

Way below par for Sheraton Hotel

Pros: Maybe the outside restaurant has a live music.
Cons: The hotel appearance, service, staff training, timeliness of service.
Location: The hotel is on the heart of Kampala.
On the night of June 15th there was noise coming in my room. I realized the source of the noise was from the roof outside. I called the operator and I explained that noise was from the outside. He asked if my window or sliding door was open. I said it is close. The operator indicated it was “mechanical” noise from the roof. He indicated we can change room in the morning. In the meantime, I need to stay in my room until the next morning. I finally went to sleep at 2:15 AM. On June 16th, after I got to the hotel at 6 PM after long day out I went to the front desk and indicated the issue I had the night before. She saw the note about my move to another room. She indicated the room that I will move is not ready. Again, this was June 16th at 6 PM. I have to wait an hour. I waited patiently.

Posted by , from Washington, DC on 25 Jun. 2016

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5 out of 5

there were aids on the ceiling

Cons: Nothing close, Noisy, Poor breakfast
Scary place, african warlords in the room across from me

Posted by on 3 Dec. 2012

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About the Sheraton Kampala Hotel

Location Ternan Avenue, Kampala,

Property Features

Sheraton Kampala Hotel offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A business center, 7 meeting rooms, and limo/town car service are available. Event space at this hotel measures 11055 square feet (1027 square meters) and includes conference space. A children's pool, a 24-hour fitness center, and a sauna are also featured at the family-friendly Sheraton Kampala Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. The property offers extended parking privileges. This Kampala hotel is smoke free.

  • 1 building
  • 236 guestrooms or units
  • 14 levels
  • 5 dining venues
  • 2 bars or lounges
  • 11055 sq ft of conference space
  • 1027 sq m of conference space
  • Built in 1967
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Sheraton Kampala Hotel offers 236 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Kampala hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:30 AM.

Paradise Grill - Overlooking the garden, this restaurant specializes in barbecue. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 1
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sheraton Kampala Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Children stay free
  • Parking height restrictions apply
  • Service animals not allowed
  • Minimum guest age is 0
  • Number of children who can stay free - 2
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Airport shuttle fee: USD 50 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 65.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Kampala
  • Kampala Sheraton
  • Kampala Sheraton Hotel
  • Sheraton Hotel Kampala
  • Sheraton Kampala
  • Sheraton Kampala Hotel
  • Sheraton Kampala Hotel Hotel
  • Sheraton Kampala Hotel Kampala
  • Sheraton Kampala Hotel Hotel Kampala

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.