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 Kihei • 1 Room
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Grand Wailea Maui, A Waldorf Astoria Resort

5-star property
3850 Wailea Alanui Drive, Kihei, HI 1-855-887-0424
4.2 out of 5
Very good!
See all 20 travelocity Reviews

"Beautiful property. Service was ok. Not at the level I expected given the cost of our room. " More

By a verified traveller on Mon 08 Aug 2022

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Hotel Description

5-star beachfront resort near Wailea Beach

Beachfront retreat

Within a 15-minute walk of this Wailea resort, you'll find Shops at Wailea and Ulua Beach. Wailea Beach and Ulua Beach Park are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 3 restaurants, and 9 outdoor pools are all featured at this luxury resort. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the convenience store. Relax with a drink at one of the 2 poolside bars and get perks like free WiFi.

Room, 1 King Bed, Accessible, Garden View (Bathtub)

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $1,518* Per night/room 15 Aug. - 16 Aug.

Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking (Wailea)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Ocean View (Bathtub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking (Alii)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Wailea Maui, A Waldorf Astoria Resort ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Wailea Maui, A Waldorf Astoria Resort

Everyone (11) Couples (4) Family (4)
4 out of 5
Beautiful property. Service was ok. Not at the level I expected given the cost of our room.

Posted by on 8 Aug. 2022

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Comment from Hotel Management

10 Aug. 2022 by General Manager

Aloha Frank, Thank you for the excellent rating of your recent stay at Grand Wailea. Guests often highlight our beautiful property and that it provides an island retreat with all the modern conveniences, and we are delighted to know that it was a high point for you as well. However, hearing that you felt our service fell short is disappointing and not the lasting impression we want you to have. Please know that we will speak with our team to ensure we provide industry-leading service with a smile to every guest. Thank you again for your review, and it would be wonderful to see you again. Mahalo, JP Oliver, Managing Director

4 out of 5

Posted by on 21 Aug. 2021

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2 out of 5

Posted by on 10 Apr. 2021

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3 out of 5
The hotel was way too big to handle full occupancy. The staff was not friendly at all except for a few people that I do thank. Felt like all the employee's were just going through the motion of showing up.. The beach and pool scene were sad. You can literally not get any place to sit at either unless you reserve well in advance. The people who patrol those areas that are there to help you are nasty. At one point we were yelled at for something so stupid. Can you imagine spending 5k to be yelled at!! Way overpriced on everything at this resort. They do not want you to ever leave. Nothing on special on anything in the entire resort. Drink prices were insane. We asked for recommendations at places to eat or drink nearby and were given a book to look at. Will never go back and will not recommend this place. Hawaii is way overpriced for what you get. Look at other options.

Posted by on 25 Nov. 2019

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5 out of 5
They upgraded me to a wonderful suite. Have been staying at the Grand Wailea for over 20 years. Incredible property with beautiful people as staff. All so kind and courteous and grounds are incredible.

Posted by on 19 Nov. 2019

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5 out of 5
Property is gorgeous and staff were extremely friendly and accommodating. Wouldn’t hesitate to return or refer friends and family - has an absolute wonderful time.

Posted by on 27 Oct. 2019

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5 out of 5

Posted by on 27 Oct. 2019

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2 out of 5
I had a pre-paid package and was not advised that their pools where all closed except for one. This was very disappointing for the fact that I was there celebrating my daughters 4th birthday. Our room bed was broken so left side ways all week. Also, was constantly harassed about a bracelet at the pool...

Posted by on 30 Sep. 2019

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5 out of 5
This resort is amazing! It’s not only beautiful but also very clean and perfectly located! You couldn’t ask for a nicer, more friendly and helpful staff. They are the most courteous and respectful of any place I’ve ever stayed! We will definitely tell others to stay here as well as hopefully be able to stay ourselves again in the future! Thank you for a splendid experience !

Posted by on 25 Aug. 2019

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3 out of 5
Roaches in bathroom disgusting. Reservation for 2 queen beds but upon check in not available. Very overpriced for experience

Posted by on 12 Jul. 2019

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About the Grand Wailea Maui, A Waldorf Astoria Resort

Location 3850 Wailea Alanui Drive, Kihei, HI 96753

Property Features

Grand Wailea Maui, A Waldorf Astoria Resort offers its guests a full-service spa, 9 outdoor swimming pools, a waterslide, and a spa tub. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. You'll find a business center on site. Event space at this resort measures 28000 square feet (2601 square meters). A children's pool, a fitness center, and a sauna are also featured at the luxury Grand Wailea Maui, A Waldorf Astoria Resort. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Kihei resort.

  • 776 guestrooms or units
  • 9 levels
  • 3 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 28000 sq ft of conference space
  • 2601 sq m of conference space
  • Built in 1991
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 9
  • Children's pool
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Grand Wailea Maui, A Waldorf Astoria Resort offers 776 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished lanais. Beds feature premium bedding. Televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, designer toiletries, and complimentary toiletries. This Kihei resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private lanai (furnished)
  • Deep soaking tub
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Bistro Molokini - Overlooking the ocean, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

Grand Dining Room - Overlooking the ocean, this buffet restaurant serves breakfast only. Open daily.

Humuhumunukunukuapuaa - Overlooking the ocean, this seafood restaurant serves dinner only. Open daily.

Cafe Kula - This café serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Aromatherapy treatments
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 30.00 per pet, per night
  • Maximum 2 per room (weight limit: 49 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is W58813782-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health & Safety Standards (Hawai'i - USA). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • State tax ID - W58813782-01
  • Staffed front desk
  • LGBTQIA friendly
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines COVID-19 Health & Safety Standards (Hawai'i - USA)
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 50 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Internet access
  • Phone calls
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 35 and USD 65 for adults, USD 25 and USD 45 for children (approximately)
  • Valet parking fee: USD 65.00 per night (in/out privileges)
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Wailea Waldorf Astoria Resort
  • Grand Waldorf Astoria Resort
  • Grand Wailea Waldorf Astoria
  • Grand Waldorf Astoria
  • Grand Wailea - a Waldorf Astoria Hotel Wailea
  • Grand Wailea Maui
  • Grand Wailea Resort Maui
  • Grand Wailea Hawaii
  • Grand Resort Wailea
  • Grand Wailea - A Waldorf Astoria Resort Maui
  • Grand Wailea A Waldorf Astoria Resort
  • Grand Wailea Maui Waldorf Astoria Resort
  • Grand Maui Waldorf Astoria Resort
  • Grand Wailea Maui Waldorf Astoria
  • Grand Maui Waldorf Astoria
  • Resort Grand Wailea Maui, A Waldorf Astoria Resort Kihei
  • Kihei Grand Wailea Maui, A Waldorf Astoria Resort Resort
  • Resort Grand Wailea Maui, A Waldorf Astoria Resort
  • Grand Wailea Maui, A Waldorf Astoria Resort Kihei
  • Grand Wailea A Waldorf Astoria Resort
  • Wailea Maui Waldorf Astoria
  • Wailea Maui, A Waldorf Astoria
  • Grand Wailea Maui, A Waldorf Astoria Resort Kihei
  • Grand Wailea Maui, A Waldorf Astoria Resort Resort
  • Grand Wailea Maui, A Waldorf Astoria Resort Resort Kihei

You should know

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.