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4.3 out of 5

"The hotel was way too big to handle full occupancy. The staff was not friendly at all except for a few people that I do thank. Felt like all the emplo ... " More

By a verified traveller on Mon 25 Nov 2019

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Hotel Description

4.5-star beachfront resort near Wailea Beach

Beachfront retreat

Your stay at this Wailea resort places you within 2 miles (3 km) of Wailea Beach and Keawakapu Beach. Also, Shops at Wailea is within half a mile (1 km) and Ulua Beach is within 2 miles (3 km).

Luxury amenities

A full-service spa, 6 restaurants, and 9 outdoor pools are all featured at this smoke-free resort. There's fun for all ages with a children's club and a children's pool, and in-room childcare is an added bonus. Relax with a drink at one of the 2 poolside bars and get perks like free WiFi.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 776 guestrooms also offer free WiFi and furnished lanais. Other amenities include free wired Internet, 24-hour room service, and LED TVs with digital channels.

Room, 1 King Bed, Accessible, Garden View (Bathtub)

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$722* Per night/room 2 Sep. - 3 Sep.

Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking (Wailea)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Villa, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Deluxe Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible, Ocean View (Bathtub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Wailea Maui, A Waldorf Astoria Resort ratings based on 18 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Wailea Maui, A Waldorf Astoria Resort

Everyone (10) Couples (4) Family (3)
3 out of 5
The hotel was way too big to handle full occupancy. The staff was not friendly at all except for a few people that I do thank. Felt like all the employee's were just going through the motion of showing up.. The beach and pool scene were sad. You can literally not get any place to sit at either unless you reserve well in advance. The people who patrol those areas that are there to help you are nasty. At one point we were yelled at for something so stupid. Can you imagine spending 5k to be yelled at!! Way overpriced on everything at this resort. They do not want you to ever leave. Nothing on special on anything in the entire resort. Drink prices were insane. We asked for recommendations at places to eat or drink nearby and were given a book to look at. Will never go back and will not recommend this place. Hawaii is way overpriced for what you get. Look at other options.

Posted by on 25 Nov. 2019

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5 out of 5
They upgraded me to a wonderful suite. Have been staying at the Grand Wailea for over 20 years. Incredible property with beautiful people as staff. All so kind and courteous and grounds are incredible.

Posted by on 19 Nov. 2019

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5 out of 5
Property is gorgeous and staff were extremely friendly and accommodating. Wouldn’t hesitate to return or refer friends and family - has an absolute wonderful time.

Posted by on 27 Oct. 2019

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5 out of 5

Posted by on 27 Oct. 2019

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2 out of 5
I had a pre-paid package and was not advised that their pools where all closed except for one. This was very disappointing for the fact that I was there celebrating my daughters 4th birthday. Our room bed was broken so left side ways all week. Also, was constantly harassed about a bracelet at the pool...

Posted by on 30 Sep. 2019

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5 out of 5
This resort is amazing! It’s not only beautiful but also very clean and perfectly located! You couldn’t ask for a nicer, more friendly and helpful staff. They are the most courteous and respectful of any place I’ve ever stayed! We will definitely tell others to stay here as well as hopefully be able to stay ourselves again in the future! Thank you for a splendid experience !

Posted by on 25 Aug. 2019

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3 out of 5
Roaches in bathroom disgusting. Reservation for 2 queen beds but upon check in not available. Very overpriced for experience

Posted by on 12 Jul. 2019

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5 out of 5
Just fabulous! The property grounds are beautiful, the pools are great, the staff is amazing. Would absolutely stay here again.

Posted by , from Wailea on 18 Jun. 2019

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4 out of 5
Overall, I loved the resort and would recommend it. The pool and beach area was fantastic! The grounds were extremely well maintained and it was gorgeous. I also appreciated the amenities on site, especially the included snorkel lessons. The reason I did not give the highest ranking is because the food wasn't exactly our taste and was a little overpriced. Additionally, regarding the pool, it was difficult to get a seat if you weren't up early as the "1 hour" rule was difficult for the hotel to manage and cabana's were very pricey. Finally, while we received a free room upgrade (which was very nice given we had a courtyard view and moved to a semi-ocean view), I also didn't think the rooms were that great - It was an average room for the price - you are definitely not paying this price for the room.

Posted by on 17 Jun. 2019

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5 out of 5

Posted by on 28 May 2019

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About the Grand Wailea Maui, A Waldorf Astoria Resort

Location 3850 Wailea Alanui Drive, Kihei, HI 96753

Property Features

Grand Wailea Maui, A Waldorf Astoria Resort offers its guests a full-service spa, 9 outdoor swimming pools, a spa tub, and a sauna. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi and wired Internet. You'll find a business center on site. Event space at this resort measures 28000 square feet (2601 square meters). A children's pool, a fitness center, and spa services are also featured at the luxury Grand Wailea Maui, A Waldorf Astoria Resort. Parking is available for a fee. This 4.5-star Kihei resort is smoke free.

  • 776 guestrooms or units
  • 9 levels
  • 6 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 28000 sq ft of conference space
  • 2601 sq m of conference space
  • Built in 1991
  • Swim-up bar
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 9
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Kahului, HI Airport (OGG) (26.5 km / 16.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Grand Wailea Maui, A Waldorf Astoria Resort offers 776 air-conditioned accommodations with DVD players and video-game consoles. Rooms open to furnished lanais. Beds feature premium bedding. 37-inch LED televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. This Kihei resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private lanai (furnished)
  • Deep soaking tub
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Gaming console
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 1:00 PM.

Bistro Molokini - Overlooking the ocean, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

Grand Dining Room - Overlooking the ocean, this buffet restaurant serves breakfast only.

Humuhumunukunukuapuaa - Overlooking the ocean, this seafood restaurant serves dinner only.

Cafe Kula - This café serves lunch and light fare. Guests can enjoy drinks at the bar.

24-hour room service is available.

Spa Services

  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:30 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

It is property policy that all guests must wear a face mask within public areas of the property.

Anyone traveling to Hawaii is required to self-quarantine for 14 days. Beginning September 1, travelers who have proof of a negative COVID-19 test taken within 72 hours of arrival are exempt.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is W58813782-01. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place.Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - W58813782-01
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Internet access
  • Phone calls
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 35 and USD 49 per person (approximately)
  • Valet parking fee: USD 40 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Wailea Waldorf Astoria Resort
  • Grand Waldorf Astoria Resort
  • Grand Wailea Waldorf Astoria
  • Grand Waldorf Astoria
  • Grand Wailea - a Waldorf Astoria Hotel Wailea
  • Grand Wailea Maui
  • Grand Wailea Resort Maui
  • Grand Wailea Hawaii
  • Grand Resort Wailea
  • Grand Wailea - A Waldorf Astoria Resort Maui
  • Grand Wailea A Waldorf Astoria Resort
  • Grand Wailea Maui Waldorf Astoria Resort
  • Grand Maui Waldorf Astoria Resort
  • Grand Wailea Maui Waldorf Astoria
  • Grand Maui Waldorf Astoria
  • Resort Grand Wailea Maui, A Waldorf Astoria Resort Kihei
  • Kihei Grand Wailea Maui, A Waldorf Astoria Resort Resort
  • Resort Grand Wailea Maui, A Waldorf Astoria Resort
  • Grand Wailea Maui, A Waldorf Astoria Resort Kihei
  • Grand Wailea A Waldorf Astoria Resort
  • Wailea Maui Waldorf Astoria
  • Wailea Maui, A Waldorf Astoria
  • Grand Wailea Maui, A Waldorf Astoria Resort Kihei
  • Grand Wailea Maui, A Waldorf Astoria Resort Resort
  • Grand Wailea Maui, A Waldorf Astoria Resort Resort Kihei

You should know

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.