6/10 Okay
Gabriel
Nov 14, 2025
Liked: Cleanliness, property conditions & facilities
The facility was great and it was beautiful and it did offer a number of amenities but I will be honest the service wasn’t the greatest. I felt as if as a paying customer I was constantly being treated like I was a burden for asking for things like “extending my say” I don’t want to generalize and say it was all the workers there was a man named “Chan” who had a very passive aggressive attitude with me and other people there. I understand that it’s a 5 star resort and it is on the pricier side but it constantly felt like they were also trying to capitalize on the necessities you’ll need because it is on an isolated island. (Word of advice go to the local village for things like pharmacy needs, cosmetic and booking boats and excursions it’s 10 times cheaper.) At the resort they will do things like charge nearly 30$ for a bottle of sunscreen at the gift shop because they know you’ll need it. Going back to this I tried to extend my stay with them and Chan told me I was going to have to pay double the original price if I wanted to stay another night I quickly went online and saw that it was half the price that he quoted and just immediately felt quite put off and like he was doing whatever possible to milk us financially when we are already being generous and willing customers. I was in a group of four people and everyone in my group had stomach issues after eating at the breakfast buffet so that was a problem as well. We were also not told that on the resort is a mosque and you
Gabriel
Stayed 1 night in Nov 2025
