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4.0 out of 5

"The overall room was outdated, chairs are very uncomfortable and dirty. You can see the big spot stains on the chairs. " More

By a verified traveller on Wed 11 Oct 2023

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Hotel Description

Hotel near International Market Place, connected to a shopping center in Honolulu

Oceanside stay

A stay at this Waikiki hotel places you steps from International Market Place and a 5-minute walk from Waikiki Beach. Royal Hawaiian Center and Waikiki Beach Walk are also within half a mile (1 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a bar/lounge. You'll appreciate the 24-hour gym, poolside bar, and laundry facilities.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $315* Per night/room 21 Apr. - 22 Apr.

Room, 2 Double Beds, Non Smoking, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Ocean View, Tower (Mobility/Hearing Access, Transf Shwr)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Ocean View, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, View, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Princess Kaiulani ratings based on 42 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Princess Kaiulani

Everyone (17) Couples (7) Family (15)
3 out of 5
The overall room was outdated, chairs are very uncomfortable and dirty. You can see the big spot stains on the chairs.

Posted by , from COPPERAS COVE on 11 Oct. 2023

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2 out of 5
This hotel is OK. I have stayed there before years ago and it was much better. Our room was fine but I had paid extra through Travelocity for a room with a partial ocean view. Well, we had a partial view but were unable to use the balcony at all. We were situated on the side of the building where all the air conditioning condensers were located. Very load and also could be heard inside the room with the doors closed. To add to this problem the location was also next to a delivery area that delivered to the stores in the International Market Place! This started at 5:00 AM every morning!!! Extremely loud and woke us up everyday. When I spoke to the front desk they acted like they were shocked and had never had this complaint before. This is baloney!! I was also told 2 or 3 times that things can’t be changed because unfortunately we had booked through a third party…meaning Travelocity. My advise is to book a different hotel…save yourself some aggravation and sleepless nights!

Posted by on 31 Aug. 2023

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5 out of 5
Everything is good the front check in staff, cleaning of rooms and Quiet all around. I didn’t like was the bathroom doors, also the refrigerator needs hold more inside.

Posted by on 23 Aug. 2023

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Comment from Hotel Management

29 Aug. 2023 by Guest Experience Manager

Aloha Robert,Mahalo for your recent stay at Sheraton Princess Kaiulani. We are delighted you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done. However, we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Mahalo,Jasmine F.Guest Experience Manager

5 out of 5
Perfect place to stay when visiting Hawaii. The proximity to the beach and shopping is excellent.

Posted by on 10 Jun. 2023

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5 out of 5
Very nice and helpful

Posted by on 6 May 2023

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4 out of 5
I loved the location. The property needs an update and the noise was unbelievable. Although I had the doors closed tight, every car that drove by sounded like it was driving through. Every conversation on the street sounded like it was on my balcony. The shelves and cabinets need an overhaul, but the bed was clean and I felt comfortable otherwise. Despite the complaints, I would stay there again. I would have to be careful about which friends I recommended the property to. I didn't spend much time in the room and had a great experience overall.

Posted by on 3 Apr. 2023

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5 out of 5
I was very pleased with how helpful and friendly the staff was. The rooms are modern and super clean the only down fall there’s no microwave in the room.

Posted by on 16 Mar. 2023

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Comment from Hotel Management

17 Mar. 2023 by Guest Experience Manager

Aloha Hector, Mahalo for staying with us and for sharing your experience. We are pleased that you enjoyed our excellent service and comfortable accommodations. However, we regret not meeting all of your expectations. We appreciate your business and look forward to welcoming you again soon to the Sheraton Princess Kaiulani.Mahalo,Jasmine F.Guest Experience Manager

5 out of 5

Posted by on 4 Mar. 2023

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5 out of 5

Posted by on 4 Feb. 2023

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5 out of 5
Good for the money. We will go back for sure

Posted by on 29 Jan. 2023

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Comment from Hotel Management

30 Jan. 2023 by Guest Experience Manager

Aloha Walter, Mahalo for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations with our great value. It was our pleasure accommodating you, and we look forward to you making Sheraton Princess Kaiulani your home away from home whenever your travels bring you to our city.Mahalo,Jasmine F.Guest Experience Manager

About the Sheraton Princess Kaiulani

Location 120 Kaiulani Ave, Honolulu, HI 96815

Property Features

Sheraton Princess Kaiulani offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A 24-hour business center, 5 meeting rooms, and limo/town car service are available. Event space at this hotel measures 14451 square feet (1343 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at Sheraton Princess Kaiulani. Parking is available for a fee. This Honolulu hotel is smoke free.

  • 1000 guestrooms or units
  • 29 levels
  • 3 buildings
  • 14451 sq ft of conference space
  • 1343 sq m of conference space
  • Built in 1955
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: WiFi (surcharge) , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Princess Kaiulani offers 1000 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature down comforters and premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private balcony
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Sheraton Princess Kaiulani has a restaurant on site.

Splash Bar - This poolside restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 80.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is W54801500-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector and a deadbolt lock in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • State tax ID - W54801500-01
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Property does not follow regional sanitization guidelines
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.92 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Fitness/yoga classes

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 6–36 per person
  • Covered self parking fee: USD 45 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • In-room microwave fee: USD 10 per day
  • Rollaway bed fee: USD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kaiulani Sheraton
  • Princess Kaiulani Sheraton
  • Princess Sheraton
  • Princess Sheraton Kaiulani
  • Sheraton Kaiulani Princess
  • Sheraton Princess
  • Sheraton Princess Kaiulani
  • Sheraton Princess Kaiulani Honolulu
  • Sheraton Princess Kaiulani Hotel
  • Sheraton Princess Kaiulani Hotel Honolulu
  • Princess Kaiulani Hotel
  • Sheraton Honolulu
  • Sheraton Hotel Princess Kaiulani
  • Sheraton Princess Kaiulani Hawaii/Honolulu
  • Sheraton Princess Kaiulani Hotel
  • Sheraton Princess Kaiulani Honolulu
  • Sheraton Princess Kaiulani Hotel Honolulu

You should know

  • Pool access available from 8:00 AM to 7:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.