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Hotel H15 Luxury Palace - Destigo Hotels

5.0 star property
5-star luxury hotel near Main Market Square

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Photo gallery for Hotel H15 Luxury Palace - Destigo Hotels

Lobby
Restaurant
Terrace/patio
Luxury Suite
Property entrance

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Sw Jana 15, Kraków, 31-017
  • Main Market Square
    ‪3 min walk‬
  • Royal Road
    ‪3 min walk‬
  • Wawel Castle
    ‪17 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪17 min drive‬

Room options

View all photos for Superior

Superior | Living area

Superior

9.8 out of 10
Exceptional
(19 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

10.0 out of 10
Exceptional
(11 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Super Deluxe

Super Deluxe

Super Deluxe

10.0 out of 10
Exceptional
(2 reviews)
  • 47 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe

Deluxe

Deluxe

10.0 out of 10
Exceptional
(11 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | Living room

Luxury Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 75 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

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About the area

Kraków

Central Kraków getaway .At this Kraków Old Town hotel, you'll be well placed to visit Royal Road and Main Market Square, both within a 5-minute walk. Florianska Street and Czartoryski Museum are also within half a mile (1 km).

What's nearby

  • Main Market Square - 3 min walk - 0.3 km
  • Royal Road - 3 min walk - 0.3 km
  • St. Mary's Basilica - 5 min walk - 0.4 km
  • Galeria Krakówska - 6 min walk - 0.6 km
  • Wawel Castle - 17 min walk - 1.4 km

Getting around

  • Kurdwanów P+R Station - 9 min drive
  • Kraków Główny Station - 16 min walk
  • John Paul II - Balice Airport (KRK) - 26 min drive

Restaurants

  • ‪Karmello Chocolatier - ‬2 min walk
  • ‪Trattoria Degusti - ‬2 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪Gossip Cafe 2 - ‬1 min walk
  • ‪Domowe Przysmaki - ‬2 min walk

About this property

Hotel H15 Luxury Palace - Destigo Hotels

5-star luxury hotel near Main Market Square
Hotel H15 Luxury Palace - Destigo Hotels offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 1184 square feet (110 square meters) and includes conference space. A fitness center, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel H15 Luxury Palace - Destigo Hotels. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee.

This 5-star Kraków hotel is smoke free.

  • 70 guestrooms or units
  • Meeting rooms
  • 1184 sq ft of conference space
  • 110 sq m of conference space
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel H15 Luxury Palace - Destigo Hotels offers 70 accommodations with minibars and safes. These individually decorated accommodations include dining tables. Beds feature down comforters. 49-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Languages

English, Italian, Polish, Russian, Spanish, Ukrainian

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Wyndham Grand Krakow Old Town

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  • Hot tub
  • Spa
  • Pet-friendly
4.8 out of 5, Exceptional, 1,001 reviews
The price is CA $286
CA $309 total
includes taxes & fees
Jul 6 - Jul 7
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Property amenities

Family friendly

  • Dining table
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (PLN 150 per day)
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available for a fee: PLN 160 for adults and PLN 80 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Bicycle tours
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 49-inch smart TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 21 2025 to July 4 2025 (dates subject to change):
  • One of the swimming pools
  • Sauna
  • Spa
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

  • Pets: PLN 200 per pet, per day
  • Weight limit: 22 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately PLN 160 for adults and PLN 80 for children
  • Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 150 per day (656 ft away)
  • Pet fee: PLN 200 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Hotel H15 Luxury Palace - Destigo Hotels Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 403 out of 450 reviews
Rating 8 - Good. 29 out of 450 reviews
Rating 6 - Okay. 10 out of 450 reviews
Rating 4 - Poor. 2 out of 450 reviews
Rating 2 - Terrible. 6 out of 450 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Winfield, Chapel Hill

Liked: Staff & service, amenities, property conditions & facilities
I Defilad hotel. Great breakfast. Fantastic Spa. Getting sold to Marriot so hope they don’t wreck it.
Stayed 3 nights in Mar 2025

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic hotel. Our suite was huge with an incredible bathroom. It’s a beautiful building and the spa is really cool. The staff from start to finish were brilliant. We were picked up from the airport and it really set the tone for a great stay. We will definitely stay here next time we visit Krakow
Stayed 3 nights in Mar 2025

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic spa area. Wonderful room. Right in the heart of krakow. Highly recommend.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Marie, Sugar Land

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Breakfast was nice.
Stayed 3 nights in Mar 2025

10/10 Excellent

Rita, Old Greenwich

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in a convenient location.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jithen

Liked: Staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Jithen

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

11 out of 10 in all aspects....

One of the best hotels in Kraków. Stayed with my family and baby. As a gay family we were treated splendidly. I booked rooms for friends and my inlaws. Rooms were superb. Had a little bit of an issue with noise the one day and was annoyed with a rude receptionist but the fantastic Manageress Jana/ Yana stepped in apologised got an update on works done, offered a room change with upgrades. But as she managed to resolove problem we remained in our rooms. Breakfast staff were lovely to....
Stayed 1 night in Feb 2025

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel- you won’t regret

Our room was stunning! 2 bathrooms, 2 TVs, big couch and table. Huge windows that opened to a courtyard. I loved our stay and highly recommend.
Stayed 3 nights in Feb 2025

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality place in heart of Krakow

Its very nicely located quality hotel. Quiet, clean and with amazing staff. You can enjoy SPA, good food, classical interior and Krakow Old Town just behind the door.
Stayed 2 nights in Feb 2025

10/10 Excellent

Elizabeth, Lyme Regis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, perfect location short walk down a quiet street to the main square and next to a fabulous museum. Lovely breakfast and spa facilities.
Stayed 2 nights in Feb 2025

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Navya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love this hotel!
Stayed 1 night in Feb 2025

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t receive upgrade benefit even though the hotel was quite empty. The service and staff are excellent. The spa is a great asset. The location couldn’t be better 2 mins walk to the main square. The only real negative was the lobby music which played in the lobby and restaurants. It was a 5 min loop and by the end of our stay was driving us up the wall.
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Abigail

Stayed 7 nights in Jan 2025

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location, staff were all friendly, helpful and entirely professional. Room and facilities excellent. Had a great stay, would definitely stay again and recommend to everyone. One of the best hotels we’ve every visited.
Stayed 4 nights in Dec 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So kind and helpful. Room was like being in a palace. Spent our 30th Anniversary here. Super breakfast. Excellent concierge. Welcoming staff went above and beyond! Thank you…..
Stayed 2 nights in Jan 2025

10/10 Excellent

Josie

Stayed 4 nights in Jan 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Jan 2025