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H15 Palace, a Luxury Collection Hotel, Krakow

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View from property
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
Couples treatment rooms, hot tub, steam room, body treatments
Restaurant
Lobby

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
ul. Sw. Jana 15, Kraków, 31-017
  • Place, Royal Road
    ‪2 min walk‬
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, St. Mary's Basilica
    ‪5 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪34 min drive‬

Room options

View all photos for Junior Suite, 2 Twin Beds

Junior Suite, 2 Single Beds

Junior Suite, 2 Twin Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Single Beds

Classic Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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About the area

Kraków

Central Kraków getaway .At this Kraków Old Town hotel, you'll be well placed to visit Main Market Square and Royal Road, both within a 5-minute walk. Florianska Street and Czartoryski Museum are also within half a mile (1 km).

What's nearby

  • Planty Park - 1 min walk - 0.2 km
  • Royal Road - 2 min walk - 0.2 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 5 min walk - 0.4 km
  • Cloth Hall - 5 min walk - 0.4 km

Getting around

  • Sanktuarium Bożego Miłosierdzia Tram Stop - 10 min drive
  • Kraków Główny Station - 16 min walk
  • John Paul II - Balice Airport (KRK) - 37 min drive

Restaurants

  • ‪Lindo Bar - ‬2 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪Karmello Chocolatier - ‬3 min walk
  • ‪KFC - ‬2 min walk
  • ‪Trattoria Degusti - ‬2 min walk

About this property

H15 Palace, a Luxury Collection Hotel, Krakow

5-star luxury hotel near Main Market Square
H15 Palace, a Luxury Collection Hotel, Krakow offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 1184 square feet (110 square meters) and includes conference space. A fitness center, multilingual staff, and tour/ticket assistance are also featured at the luxury H15 Palace, a Luxury Collection Hotel, Krakow. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee.

This 5-star Kraków hotel is smoke free.

  • 70 guestrooms or units
  • Meeting rooms
  • 1184 sq ft of conference space
  • 110 sq m of conference space
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
H15 Palace, a Luxury Collection Hotel, Krakow offers 70 accommodations with minibars and safes. These individually decorated accommodations include dining tables. Beds feature down comforters. 49-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

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  • Pool
  • Hot tub
  • Spa
  • Pet friendly
4.8 out of 5, Exceptional, 1,002 reviews
The price is CA $273
CA $295 total
includes taxes & fees
Jun 30 - Jul 1
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Property amenities

Family friendly

  • Dining table
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (PLN 150 per day)
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: PLN 180 for adults and PLN 90 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Bicycle tours
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 49-inch smart TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 200 per pet, per day, plus a one-time cleaning fee of PLN 540
  • Weight limit: 22 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately PLN 180 for adults and PLN 90 for children
  • Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 150 per day (656 ft away)
  • Pet fee: PLN 200 per pet, per day plus PLN 540 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Frequently asked questions

How close is H15 Palace, a Luxury Collection Hotel, Krakow to the airport?

H15 Palace, a Luxury Collection Hotel, Krakow is 8.1 mi (37-min drive) away from the John Paul II - Balice Airport (KRK) airport, the closest popular airport to the property.

How much does it cost to stay at H15 Palace, a Luxury Collection Hotel, Krakow?

As of Jun 27, 2026, prices found for a 1-night stay for 2 adults at H15 Palace, a Luxury Collection Hotel, Krakow on Jul 26, 2026 start from CA $342, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does H15 Palace, a Luxury Collection Hotel, Krakow have an airport shuttle?

H15 Palace, a Luxury Collection Hotel, Krakow offers an airport shuttle 24 hours a day, for a charge of PLN 170 per vehicle, one-way.

Does H15 Palace, a Luxury Collection Hotel, Krakow offer free breakfast?

Free breakfast isn’t provided at H15 Palace, a Luxury Collection Hotel, Krakow, but cooked-to-order breakfast is offered for a fee of PLN 180 for adults and PLN 90 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at H15 Palace, a Luxury Collection Hotel, Krakow?

No, there is no casino at this hotel.

What time is check-in at H15 Palace, a Luxury Collection Hotel, Krakow?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at H15 Palace, a Luxury Collection Hotel, Krakow?

Free parking is not available at this hotel.

Does H15 Palace, a Luxury Collection Hotel, Krakow have a pool?

H15 Palace, a Luxury Collection Hotel, Krakow features an indoor pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does H15 Palace, a Luxury Collection Hotel, Krakow have a restaurant?

Yes, there is a restaurant on site.

Does H15 Palace, a Luxury Collection Hotel, Krakow have a spa?

This hotel has a spa, which features facials, body scrubs, and body treatments.

How close is H15 Palace, a Luxury Collection Hotel, Krakow to downtown Kraków?

H15 Palace, a Luxury Collection Hotel, Krakow is 0.2 mi away from Kraków.

H15 Palace, a Luxury Collection Hotel, Krakow Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 498 out of 565 reviews
Rating 8 - Good. 41 out of 565 reviews
Rating 6 - Okay. 16 out of 565 reviews
Rating 4 - Poor. 3 out of 565 reviews
Rating 2 - Terrible. 7 out of 565 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Artsiom

Liked: Cleanliness, staff & service, amenities
Outstanding hotel, food and services.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Necdet emre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the heart of old city a very good hotel.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Coco

Liked: Cleanliness, property conditions & facilities
Great location great hotel
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities
Absolutely beautiful hotel, comfortable and luxurious but with a cosy, welcoming feel. The staff were fabulous and so friendly, nothing was too much trouble.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel Great location Stunning room Helpful staff Do not hesitate to book this hotel You will not regret it Simply perfect ❤️
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all-around!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
The room was absolutely lovely and the staff and concierge team were incredibly helpful when it came to finding some last minute restaurants for us! Spa/Pool area was clean and amazingly maintained by the spa team Couldn’t recommend higher
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Irma

Liked: Cleanliness, amenities, property conditions & facilities
Perfect in every way ! The hotel and staff was a dream. Great rooms, location is the best, food amazing, staff was lovely. Was reading some negative reviews and I agree- if you like a roadside motel and are looking for stale cereal and powder eggs- not for you!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities
Everything was absolutely incredible about our stay. Location was fantastic, staff was wonderful, & the spa area was so relaxing. The hotel overall surpassed our expectations and we cannot wait to return!
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful new hotel with a terrific pool and spa, fantastic location but staff that dont seem to know the standards for 5 star service
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Galena-Alixia

Liked: Cleanliness, amenities, property conditions & facilities
Spotless, friendly staff, excellent facilities
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Simon

The hotel was
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, from the staff to the facilities.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beatiful hotel excellent service perfectly located
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, beautiful, modern and in a great location, but what made it even better was the truly outstanding service of every employee. Would definitely stay there again!
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Andrea Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haven of peace in a super central location. Staff could not have been more helpful. The room was imaginatively and luxuriously appointed. The food was very good too. All in all a splendid place to stay when visiting Krakow.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and beautiful, upscale hotel
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 7 nights in May 2025
Verified

10/10 Excellent

Borja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel on a perfect location
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff first and foremost!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities
Beautiful ambience in the hotel, very clean and warm. The staff were friendly and helpful. Breakfast was delicious. Our room could not have been nicer. Excellent shower, bath and even an under heated floor in the bathroom. The ONLY thing we would criticise is the bar area lacked atmosphere. It was a little too formal. However, we would recommend this hotel to friends and family and would stay again.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Navya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love this hotel!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Rita

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in a convenient location.
Stayed 3 nights in Mar 2025