6/10 Okay
Mariela Toral
Travelled with family and small children, Travelled with partner
Mar 23, 2025
Liked: Cleanliness
Disliked: Staff & service
First time staying here and I wasn’t impressed! The place looks so nice but I wouldn’t stay there again.
Everything is so far away. Our room was far from lobby, pool and restaurants. It’s definitely not close to lake Geneva strip. Keep in mind to make sure you bring everything you need because after 10pm everything is closed. It was our anniversary and we had a cake we wanted to eat. we got there a bit late, I asked the front desk if by any chance they had a plate plastic knife and fork and they said customer service was closed. I understand that, but you’re telling me you couldn’t go check for me and try to help out knowing we are far from any store and everything is closed?
I believe the waterfront restaurant was open, she could had mentioned to maybe ask them and see if they had any extra utensils but she was just a plain no! Not helpful at all.
The next day we left to do some activities and when we got back the door was open not shut. I text the number they provided and let them know that the door was opened. They sent security to our room to talk to us about the situation and he said he would looked into the cameras and sent their crew to come fix the door. Well they never came to fix the door!!!
The handle on the toilet was so hard to push down as well. I also ordered uber eats and they didn’t let them delivered it to my door on building 3 which is around the corner, she could have driven in the parking lot, not inside the building!! So upsetting!
Mariela Toral
Stayed 2 nights in Mar 2025