Book a hotel near Lockport Caves, Lockport

"Rooms were cleaned beautifully the staff was very helpful and friendly and the kids enjoyed the pool are. "

"My room was a little dirty when I arrived. I went to turn on the lamp and something sparked and popped. The cord from the light fell from the bottom and a live wire was left there. I called the front desk to have someone come up to take care of the cord. The guy they sent was very nice and took care of it for me but I was a little nervous that it was a fire hazard for the remainder of my stay. "

"Clean room and good customer service 👌 "

"Yes!! It did not smell clean. More of a strong chemical cleaning smell! The was a whining noisy above our ceiling in the room! Breakfast was dried out. "

"Nice stay"

"Our experience at the Garden Place Hotel was awful. When we arrived at 6:00 p.m. on Saturday, front desk staff had to check to see if our king room was ready. We were given room 233. As soon as we opened the door to the room, we could see the sag in the bed - it looked like a hammock. I have never before requested a room change but there was no way. I went back to the front desk and was informed there were no other king rooms ready. We opted for a double queen instead. We got to the new room and had no hot water. Called the front desk and was told the boiler was restarted and it should be hot shortly. It was but we got up in the morning and had no hot water again. This time we were told that repair had been called and the only option was to try a different room. We were offered a late checkout but decided to just move on with our day. Very disappointing as we had actually read other recent reviews and thought about canceling but eventually opted to keep our reservation. Definitely a mistake! The staff who we encountered were friendly and doing their best. The property is currently under renovation but they have a ways to go. "