2/10 â Terrible
Megan
Voyage en famille
9 nov. 2025
I checked in around 1 a.m. and was told they had run out of room keys, so staff had to physically let me into my room each time I returned â completely unacceptable. After a long trip, I discovered there was no hot water even after running it for 20 minutes.
The next morning, I informed a housekeeper who simply said, âSorry, I just work here. Youâll have to go to the front desk.â When I did, the front desk clerk said sheâd have to move me to another room. I packed everything, only to find the new room didnât exist on the main floor plan. When I returned to ask again, she casually mentioned that it was in a separate wing of the hotel â something she failed to tell me in the first place.
To top it off, I was double-charged â once by Hotels.com and again by the hotel at check-in (plus a security deposit). When I brought this to the managerâs attention, she said there was ânothing she could doâ because she didnât see the charge in her computer. Even after I showed her my credit card statement, she still insisted I call Hotels.com instead of taking any responsibility.
After staying in hundreds of hotels, I can honestly say this was the most disorganized, dismissive, and frustrating experience Iâve ever had. Save yourself the trouble â stay elsewhere.
Megan
Séjour de 1 nuit en octobre 2025





















