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"About an hour in of getting there after a long drive, make maintenance workers thought it was okay to just walk right in without a knock and my 14 yr ... " More

By a verified traveller on Wed 10 Jul 2019

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Hotel Description

Hotel perfectly located for exploring Lockport

City center stay

You'll find Big Bridge and Kenan Center within 2 miles (3 km) of this hotel. Erie Canal Discovery Center and Lockport Caves are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. Express check-out and a safe deposit box are also provided.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 50 guestrooms also offer free WiFi and Tempur-Pedic beds. Other amenities include refrigerators, microwaves, and LED TVs with digital channels.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$93* Per night/room 9 Apr. - 10 Apr.

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Quality Inn ratings based on 20 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quality Inn

Everyone (7) Family (2)
5 out of 5

Posted by on 15 Dec. 2019

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Comment from Hotel Management

15 Dec. 2019 by fd

Dear ssir , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, General Manager

2 out of 5
Mold and smell in entranceway. Obvious water damage not properly repaired in stairwell. Large window showed damage . fan in bathroom did not work, shower head cracked and leaking, mold under one shower handle.. Used so much bleach on sheets, stung our eyes, had to buy and spray febreeze on bed linens to even stay in room or sleep. Nice TV though.

Posted by on 25 Sep. 2019

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Comment from Hotel Management

15 Dec. 2019 by gm

Dear, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

3 out of 5

Posted by on 18 Jul. 2019

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Comment from Hotel Management

15 Dec. 2019 by gm

Dear, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

3 out of 5
About an hour in of getting there after a long drive, make maintenance workers thought it was okay to just walk right in without a knock and my 14 yr old girl was changing. Not okay. They also have “tempur-pedic” beds listed for ALL rooms, this was not the case at all! Breakfast was provided but, stale and a free for all without anyone paying attention or cleaning in between other stayers. Went to shower and the water had trouble draining in the tub. It also said “soak in tubs”...more lies. It seems they added what people want but, didn’t provide what is listed at all. The purpose was for a quick over night stay and that’s all it was good for but, not worth the price. Staff were friendly and smooth check in though was a positive and front desk was attentive.

Posted by on 10 Jul. 2019

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Comment from Hotel Management

15 Dec. 2019 by gm

Dear, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

5 out of 5
Very adequate Room was clean and comfortable Staff was very helpful and pleasant

Posted by on 7 Mar. 2019

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5 out of 5
We loved that the rooms were on the side of hotel and not facing main road so we didn't hear the traffic. LOVE that u are pet friendly even though we didn't bring a dog this trip. Staff was great. One minor thing is that I would change orange juice vendors. Tasted funky and I couldn't drink it. I love OJ and can usually drink anything but I couldn't stomach it. Ty

Posted by on 27 Nov. 2018

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4 out of 5

Decent place for the $$

Pros: The staff was awesome- all very pleasant and helpful (above and beyond) Good value - would stay/recommend
Cons: The outside side door needs to be fixed - More lighting in the room - an overhead light would be nice - very dark in the room
Location: Very convenient to all the things we did/needed
The staff was very nice. All friendly and helpful. The breakfast really good and they had ALOT of choices. We arrived later at night and the clerk was pleasant. It was easy in/out and centrally located - Perfect for what we needed.

Posted by , from Western MA on 19 Feb. 2018

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5 out of 5

2 nights at Lockport ,NY Quality Inn

Pros: everything as advertised
Cons: maybe add Home Fries to Breakfast menue .....lol
Location: We were mainly there to Salmon Fishing -- about 15 minute drive to Lake Ontario A lot of Dining available near Hotel and quite a few Fruit Markets
Excellent -- Great Breakfast ...Very nice Room , etc Polite Staff

Posted by , from Kennerdell , Penna. on 20 Oct. 2017

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4 out of 5

Not fancy, but comfortable

Great beds, friendly staff, convenient breakfast. Not fancy, but a good base for visiting the area.

Posted by , from m on 18 Apr. 2016

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4 out of 5

Nice hotel, close to local attractions

Pros: Clean facilities located on one of the main roads. Excellent staff. Continental breakfast served from 7 a.m. to 10 a.m.
Cons: Perhaps post signs(s) reminding customers to be considerate of other guests and keep the noise down.
Location: Close to restaurants and shops, and local attractions.
It would have been a perfect stay had it not been for the 5 a.m. unwanted wake up call from the inconsiderate noisy customer in the room above us.

Posted by on 2 Jul. 2015

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Property Features

Public spaces have free WiFi and wired Internet. You'll find a business center on site. Free breakfast is served daily. The business-friendly Quality Inn also features complimentary newspapers in the lobby, express check-out, and a safe deposit box at the front desk. Free self parking is available. This Lockport hotel is smoke free.

  • 50 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (36.1 km / 22.4 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn offers 50 accommodations with safes and coffee/tea makers. Beds feature Tempur-Pedic mattresses. 32-inch LED televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs with deep soaking bathtubs and hair dryers. This Lockport hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Tempur-Pedic beds
  • Deep soaking tub
  • LED television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20 per pet, per night
  • Only dogs and cats are allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • No cribs (infant beds) available
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Hotel Lockport
  • Comfort Inn Lockport
  • Lockport Comfort Inn
  • Quality Inn Lockport
  • Quality Lockport
  • Quality Inn Hotel
  • Quality Inn Lockport
  • Quality Inn Hotel Lockport

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Lockport-Hotels-Quality-Inn.h18340-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.