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Holiday Inn London - Sutton by IHG

4.0 star property
4-star spa hotel in Sutton West

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Photo gallery for Holiday Inn London - Sutton by IHG

Exterior
Bar (on property)
Exterior
Indoor pool
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Gibson Road, Sutton, England, SM1 2RF
  • Place, Sutton Ecology Centre
    ‪6 min drive‬
  • Place, Nonsuch Park
    ‪6 min drive‬
  • Place, The Grove Park
    ‪7 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(20 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed (High Floor)

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 Queen Bed (High Floor)

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(30 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed with Sofa bed

Room amenity

Premium Room, 1 Queen Bed with Sofa bed

7.0 out of 10
Good
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Queen Bed with Sofa bed (Double Sofabed)

Room amenity

Premium Room, 1 Queen Bed with Sofa bed (Double Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Premium Room

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

  • 25 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Sutton

Heart of Sutton.Your stay at this Sutton West hotel places you within 12 miles (20 km) of Kensington High Street and Buckingham Palace. London Eye and Hyde Park are also within 12 miles (20 km).

What's nearby

  • Institute of Cancer Research - 6 min drive - 2.7 km
  • Sutton Ecology Centre - 6 min drive - 2.3 km
  • Honeywood Museum - 6 min drive - 2.3 km
  • Nonsuch Park - 6 min drive - 2.3 km
  • The Grove Park - 7 min drive - 2.6 km

Getting around

  • Morden South Station - 6 min drive
  • Sutton Station - 7 min walk
  • Gatwick Airport (LGW) - 43 min drive

Restaurants

  • Caffè Nero
  • The Moon on the Hill
  • Tiempo Lounge
  • Shinner and Sudtone
  • Nando's

About this property

Holiday Inn London - Sutton by IHG

4-star spa hotel in Sutton West
Holiday Inn London - Sutton by IHG offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and 8 meeting rooms are available. Event space at this hotel measures 484 square feet (45 square meters) and includes conference space. A children's pool, a hot tub, and a sauna are also featured at the business-friendly Holiday Inn London - Sutton by IHG. For a fee, parking is available.

  • 1 building
  • 119 guestrooms or units
  • 5 levels
  • 484 sq ft of conference space
  • 45 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Bar or lounge
  • Dining venue
Holiday Inn London - Sutton by IHG offers 119 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Spirit Health Club has 2 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

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Holiday Inn Express London - Croydon by IHG
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, 275 reviews
The price is CA $88
CA $106 total
includes taxes & fees
Jan 11 - Jan 12
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Property amenities

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Refrigerator on request

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (GBP 15 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • On-the-go breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator on request
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 12 per person
  • Uncovered self parking fee: GBP 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and Barclaycard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel London Sutton
Holiday Inn London Sutton
London Sutton Holiday Inn
Holiday Inn London Sutton Hotel
Holiday Inn London Sutton
Hotel Holiday Inn London - Sutton Sutton
Sutton Holiday Inn London - Sutton Hotel
Hotel Holiday Inn London - Sutton
Holiday Inn London - Sutton Sutton
Holiday Inn London Hotel
Holiday Inn London
Holiday Inn London Sutton
Holiday Inn London Sutton
London Sutton By Ihg Sutton
Holiday Inn London Sutton an IHG Hotel

Holiday Inn London - Sutton by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 416 out of 994 reviews
Rating 8 - Good. 371 out of 994 reviews
Rating 6 - Okay. 119 out of 994 reviews
Rating 4 - Poor. 52 out of 994 reviews
Rating 2 - Terrible. 36 out of 994 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Faye

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and comfy beds
Stayed 1 night in Oct 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here in a suite the night before my wedding, it was nice spacious room and clean hotel. Breakfast was good and nothing to fault. I didn’t get to use the pool area so can’t comment on facilities but would stay again.
Stayed 1 night in May 2025

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and disorganised. The bath was disgusting, the rooms are dated and worn out. Worst of all was the service, never again.
Stayed 1 night in Sep 2025

10/10 Excellent

Terence

Stayed 1 night in Sep 2025

8/10 Good

Jon

Stayed 1 night in Sep 2025

10/10 Excellent

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Femi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

David

Stayed 2 nights in Sep 2025

8/10 Good

Farshad

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location was good, excellent breakfast.
Stayed 3 nights in Aug 2025

2/10 Terrible

R

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible and avoid it

Hotel is outdated, dirty and loud. Rooms don’t seem to have been updated since the 80s, furniture is damaged, stains all over the place and finishing of the rooms is very poor. Children running through the corridors and door with no soft close makes the whole night very loud. Avoid this hotel and stay at the nearby premier inn
Stayed 2 nights in Sep 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seeing my family in Croydon
Stayed 2 nights in Aug 2025

8/10 Good

Sian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good location to access London and other attractions. Good walking distance to the town high street for shopping and dining. Staff were very welcoming and friendly at all times. The rooms are a little dated in decor and paint work. But overall a comfy nights sleep in a good bed.
Stayed 3 nights in Aug 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Daniel

Travelled with family
Stayed 1 night in Aug 2025

8/10 Good

SIU

Travelled with partner
Good location and many dinning places
Stayed 2 nights in Jul 2025

2/10 Terrible

saheed

Liked: Staff & service
Disliked: Room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Georgia

Stayed 1 night in Aug 2025

10/10 Excellent

George

Stayed 1 night in Aug 2025

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
In was a nice hotel, shame the jacuzzi wasn't working and the car park was a bit pricey but it was a nice evening
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

sowndariya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my stay. The bathtub in my room was a bit dirty so they gave me another room. However, the first room had a fridge and tissue box which was missing in the second one, but it didn't bother me. A Bath robe will be a nice inclusion. The pool could be better, the water was not very clear. The breakfast was decent. The staffs were kind and helpful. It's a good location near shopping places and bus stops.
Stayed 1 night in Aug 2025

6/10 Okay

Gemma

Travelled with partner
Liked: Staff & service
Room and Pool area were a bit dated and hot tub was out of action but staff very friendly and helpful.
Stayed 1 night in Aug 2025

8/10 Good

tim

Travelled with family
Liked: Staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, we were able to store our luggage while we toured. Room was older, but very clean. Breakfast was available at a reasonable cost.
Stayed 1 night in Jul 2025