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Holiday Inn London - West by IHG

4.0 star property
4-star Art Deco hotel near Westfield London Shopping Centre

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Photo gallery for Holiday Inn London - West by IHG

Exterior
Fitness facility
Premium Room, 1 King Bed
Exterior
Cafe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
4 Portal Way, London, England, W3 6RT
  • Place, MATRADE Loftus Road Stadium
    ‪8 min drive‬
  • Place, The Depot
    ‪8 min drive‬
  • Place, London Transport Museum Depot
    ‪8 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪26 min drive‬

Room options

View all photos for Standard Room

Room amenity

Standard Room

9.0 out of 10
Wonderful
(6 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(10 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Standard Room, 1 Double Bed with Sofa bed

Standard Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(28 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds, Accessible

8.8 out of 10
Excellent
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(8 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room

Room amenity

Premium Room

  • 25 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the area

London

Acton stay.A stay at this Acton hotel places you within 3 miles (5 km) of Westfield London Shopping Centre and 6 miles (10 km) of Portobello Road Market. London Designer Outlet and OVO Arena Wembley are also within 6 miles (10 km).

What's nearby

  • Wormholt Park - 6 min drive - 2.4 km
  • TeamSport Acton - 6 min drive - 2.4 km
  • MATRADE Loftus Road Stadium - 8 min drive - 3.7 km
  • The Depot - 8 min drive - 2.3 km
  • London Transport Museum Depot - 8 min drive - 2.3 km

Getting around

  • North Acton Underground Station - 5 min walk
  • Acton Main Line Station - 8 min walk
  • Heathrow Airport (LHR) - 37 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪By Max - ‬9 min walk
  • ‪Awakener Speciality Coffee - ‬4 min walk
  • ‪Al Enam - ‬10 min walk
  • ‪Costa Coffee - ‬4 min walk

About this property

Holiday Inn London - West by IHG

4-star Art Deco hotel near Westfield London Shopping Centre
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 7 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 248 square feet (23 square meters) and includes conference space. A fitness center, a rooftop terrace, and multilingual staff are also featured at the business-friendly Holiday Inn London - West by IHG. Parking is available for a fee.

This 4-star London hotel is smoke free.

  • 225 guestrooms or units
  • 7 levels
  • 2 buildings
  • 248 sq ft of conference space
  • 23 sq m of conference space
  • Built in 2004
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Holiday Inn London - West by IHG offers 225 accommodations with laptop-compatible safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 18 per night)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with digital channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 18 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encore London West
Encore Ramada London West
London West Ramada Encore
Ramada Encore Hotel
Ramada Encore Hotel London West
Ramada Encore London West
Ramada London West
Ramada London West Encore
Holiday Inn London West Hotel
Holiday Inn London West
Ramada Encore London West Hotel London
Holiday Inn London - West England
Holiday Inn London West
London West By Ihg London
Holiday Inn London West an IHG Hotel
Holiday Inn London - West by IHG Hotel
Holiday Inn London - West by IHG London
Holiday Inn London - West by IHG Hotel London

Holiday Inn London - West by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 443 out of 1000 reviews
Rating 8 - Good. 383 out of 1000 reviews
Rating 6 - Okay. 104 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Eddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and service
Stayed 4 nights in Sep 2025

8/10 Good

Jeanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very convenient stay

I like my stay during hotel inn, it was very nice, staffs were friendly and very close to all the stations and supermarkets
Stayed 6 nights in Oct 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing got to room 2 singles Spoke to reception and it was no issue for them to put beds together to make it a double only there for 1 night but deffo go back WELL DONE
Stayed 1 night in Oct 2025

8/10 Good

Chi Keung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closed to tube station
Stayed 2 nights in Oct 2025

8/10 Good

David

Liked: Property conditions & facilities
Very good
Stayed 1 night in Sep 2025

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly helpful polite thoughtful
Stayed 1 night in Aug 2025

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel hreat stay great staff absolutely perfect
Stayed 1 night in Sep 2025

10/10 Excellent

Gareth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, nice and comfty and great facilities

Great hotel, very friendly staff and very comfy rooms plus it was very quiet, which is probably the most important thing for me, thank you!
Stayed 2 nights in Sep 2025

8/10 Good

Clare

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Kiran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Adam

Travelled with family
Liked: Amenities
Was a lovely hotel and we would stay again - disappointed that we booked a room for 3 and the bed wasn’t set up and there were only 2 towels
Stayed 1 night in Sep 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

10/10 Excellent

Prabpreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Very helpful staff, very clean and nice breakfast! Staff also helped with parking 😊
Stayed 1 night in Sep 2025

6/10 Okay

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Gillian

Travelled with family
Disliked: Staff & service

unhelpful staff

i had booked this hotel for the Coldplay concert on the 7th Sept 25 and as concert was rescheduled to the earlier date of the 6th Sept i contacted the hotel to ask could i transfer the booking to another hotel in the city centre as we were not attending the concert but wanted to visit London anyway as previously planned. Staff were most unhelpful and no option was given to my request, I ended up booking another hotel in Leicester square. I did not expect a refund just requested a transfer of booking
Stayed 1 night in Sep 2025

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly quiet given it's position on the A40. Clean, friendly receptionist and comfy night's stay. Could do with improving the selection of the on tap beer in the bar.
Stayed 1 night in Sep 2025

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Alexandra, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a minimal decor room. The television was good. The bed was comfy but it was a little minimal.
Stayed 7 nights in Aug 2025

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Kishan

Stayed 1 night in Aug 2025

4/10 Poor

Malik

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Ceri-ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would highly recommend!

We stayed here as a family at the beginning of August as we saw Coldplay at Wembley and the hotel staff really went out of their way to make us feel welcome. Everything was clean and our rooms were perfect for us. Breakfast facilities were ideal for all of us and the children loved all the available options. Check-in was quick and easy, as was check-out. The hotel is a 5 minute walk to the nearest Tube station which is so convenient for getting in & out of central London. My brother and his young family were with us in London and had a terrible experience with their nearby Air BnB which they had to leave and this Hotel saved them, finding them a room at short notice and even upgrading them. They also gave the children wrist bands to choose free snacks from the cafe which they loved. The staff really were helpful and attentive to them. We all agreed that we would definitely stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Paulo

Stayed 1 night in Aug 2025