Hotel was very convenient to the underground, train station, and bus service. It was also easy walking to Buckingham Palace and the Westminster area. Reception service was excellent. Housekeeping, while friendly, was rather spotty. For instance, garbage cans, not always emptied, towels not replaced, and sometimes mini bar not refilled. A main problem with the hotel is that although they have two elevators for guests, only one was in service, and it was small, and very busy, which sometimes led us to climb four floors of stairs to get to our room. we never took the elevator going down, because we would have to wait too long. I was told by other guest, who had been there weeks before that the elevator had not been fixed at that time either, so no progress. If you are a person with mobility issues, this elevator problem would be a major inconvenience. The hotel was beautiful and had good views of the city, and we would stay again, but we might ask if the elevator is working before we book.