I would like to formally complain and request a full refund.
The hotel was disgusting! Our room was in the basement with a small window with obscured glass that you couldn't see out of or get out of!
The door handle was falling off and wasnt safe or secure at all! The room was cold, dark, claustrophobic and dirty. The beds had one thin sheet and one very thin blanket, which was not sufficient to keep myself or my daughter warm through the night. The en suite was dirty and had urine stains on the toilet and the floor.
All in all, the place felt unsafe, dirty and unfit for humans to sleep in.
We checked out within an hour of checking in! There was no way we could sleep there. This meant we had to drive home, meaning we lost lots of money on the museum I'd booked for the next morning, and the car parking for 2 days.
My daughter was devastated that we had to leave, as am I. Overall, a terrible experience and i want a full refund as soon as possible please? This picture is what i thought i was getting, the next picture is what i actually got!