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4.5 out of 5

"Location, property very convenient " More

By a verified traveller on Fri 19 Aug 2022

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Hotel Description

Hotel perfectly located for exploring San Dimas

Heart of San Dimas

Stay at this San Dimas hotel and you'll be within half a mile (1 km) of Swan Day Spa and 2 miles (3 km) of Pacific Railroad Museum. San Dimas Community Hospital and Raging Waters are also within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a spa tub. Relax with a drink at the bar/lounge and enjoy free perks like cooked-to-order breakfast and free self parking. A business center, free WiFi in public areas, and a garden are also on offer.

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
CA $168* Per night/room 14 Apr. - 15 Apr.

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western San Dimas Hotel & Suites ratings based on 12 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western San Dimas Hotel & Suites

Everyone (5) Couples (1) Family (4)
1 out of 5
The hotel was fine. However, your services were terrible! We had accidentally booked our trip for September 22 (instead of September 23). We caught the error immediately and called your Help desk. Kim helped us change the date to the 23rd, and emailed me a receipt and Itinerary number for Sept. 23. But the hotel had not been informed of the change. So although our credit card had been charged we had no reserved room for the 23rd. We need to get a refund for the $181.18 as soon as possible!

Posted by on 25 Sep. 2023

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Comment from Hotel Management

29 Sep. 2023 by Nicole

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

5 out of 5
Location, property very convenient

Posted by on 19 Aug. 2022

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5 out of 5
Staff very helpful Good breakfast Lovely courtyard

Posted by on 18 May 2022

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5 out of 5
Wonderful! Everything we could have possibly need we had in our deluxe king. Staff were fantastic. Easy walk to lots of great food and stores. An excellent stay! Highly recommend!

Posted by on 18 Oct. 2021

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5 out of 5

Posted by on 21 Aug. 2020

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Comment from Hotel Management

25 Aug. 2020 by Tiffany W.

Dear Valued Guest, Thank you for your 5 star review! We appreciate the positive feedback and will inform the team of a job well done! We look forward to seeing you again soon! Sincerely, Best Western San Dimas

5 out of 5
Outstanding service, very clean room and property...

Posted by , from Crestline on 14 Jun. 2020

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Comment from Hotel Management

14 Jun. 2020 by Tiffany W.

Dear Patrick, Thank you for choosing Best Western San Dimas! We are so pleased to hear your enjoyment. We greatly appreciate your compliments and we will inform the team of a job well done! Sincerely, Best Western San Dimas

5 out of 5
Perfect hotel in a perfect San Dimas. This stay was for business, I would like to stay for just vacation in one of those weekends.

Posted by on 26 Jun. 2019

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Comment from Hotel Management

26 Jun. 2019 by Tiffany W.

Dear Valued Guest, Thank you for your five star review and kind feedback! We are so pleased to hear you enjoyed your stay! We look forward to seeing you again in the future. Sincerely, Best Western San Dimas

3 out of 5
Front desk people were all pretty rude. Housekeeping routinely forgot to put sheets on, change things etc, the building is SOO loud with thin walls. If you are on the bottom floor, good luck sleeping. Pool was cold and the hot tub was either too hot or too cold. For the price I paid, I would expect more.

Posted by on 25 Jun. 2019

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5 out of 5

Posted by on 19 Jun. 2019

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Comment from Hotel Management

19 Jun. 2019 by Tiffany W.

Dear Valued Guest, Thank you for your five star review! We appreciate your feedback! Sincerely, Best Western San Dimas

5 out of 5
I really liked this location, the location was clean, in a great area, great staff, I loved the pool and a GREAT free breakfast. Will definitely return to this location.

Posted by on 11 Jun. 2019

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Comment from Hotel Management

12 Jun. 2019 by Tiffany W.

Dear Valued Guest, Thank you for your feedback, compliments are five star review! We look forward to welcoming and servicing you in the future. Sincerely, Best Western San Dimas

About the Best Western San Dimas Hotel & Suites

Location 501 W Bonita Ave, San Dimas, CA 91773

Property Features

Best Western San Dimas Hotel & Suites offers its guests an outdoor pool and a spa tub. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Barbecue grills, a vending machine, and gift shops/newsstands are also featured at Best Western San Dimas Hotel & Suites. Self parking is free. This San Dimas hotel is smoke free.

  • 1 building
  • 59 guestrooms or units
  • 2 levels
  • Built in 1987
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Pomona North Station (7.7 km / 4.8 mi)
  • Parking: Free self parking

Room Amenities

Best Western San Dimas Hotel & Suites offers 59 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. 42-inch flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Dimas hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

Evening Reception - Onsite lobby lounge. Guests can enjoy drinks at the bar. Happy hour is offered.

Nearby Activities

An outdoor pool and a spa tub are on site.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10:00 PM

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and Barclaycard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Children stay free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property

Hotel Names

  • Best Western San Dimas
  • Best Western San Dimas Hotel
  • San Dimas Best Western
  • Comfort Suites Near Fairplex Hotel San Dimas
  • San Dimas Comfort Suites
  • Comfort Suites San Dimas
  • Best Dimas & Suites Dimas
  • Best Western San Dimas Hotel & Suites Hotel
  • Best Western San Dimas Hotel & Suites San Dimas
  • Best Western San Dimas Hotel & Suites Hotel San Dimas

You should know

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.