"Went to this hotel for a much needed get away. We reserved a standard King room, which had been recently remodeled. We spent some time at the hotel ba ... " More

By a verified traveller on Mon 08 May 2017

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Hotel Description

4-star hotel near Ontario Convention Center, connected to the convention center

City center stay

At this Ontario hotel, you'll be within half a mile (1 km) of Ontario Convention Center and 3 miles (5 km) of Museum of History and Art. Ontario Mills Shopping Mall and Citizens Business Bank Arena are also within 6 miles (10 km).

Nightclub, outdoor pool

A nightclub, 2 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 13 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Free WiFi, MP3 docks

Featuring conveniences like refrigerators and coffee/tea makers, the 482 guestrooms also offer free WiFi and flat-screen TVs with cable channels. MP3 docks, room service, and free weekday newspapers are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$173* Per night/room 28 Sep. - 29 Sep.

Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

DoubleTree by Hilton Ontario Airport ratings based on 34 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Ontario Airport

Everyone (12) Family (1)
4 out of 5

Posted by on 3 Sep. 2019

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5 out of 5
The hotel was clean and convenient to get around with anything you needed. Close to airport but yet quiet. I would highly recommend and definitely go back.

Posted by on 27 May 2019

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4 out of 5

Posted by on 25 May 2019

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Comment from Hotel Management

21 Jun. 2019 by Director of Front Office Operations

Thank you for your feedback. We appreciate you rating us 4 stars and look forward to your next visit.

4 out of 5
The front desk clerk was extremely rude which started the stay on a mad note. Luckily the remainder of the staff were polite and courteous.

Posted by on 6 Mar. 2019

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Comment from Hotel Management

10 Mar. 2019 by Director of Front Office Operations

Hello - We pride ourselves on providing sincere and warm service and the actions of the rude front desk staff is less than acceptable. Please accept our sincere apology. We assure you that we will utilize your comments for training our team members. Thank you again for your review and we hope to welcome you back soon.

2 out of 5

Posted by on 12 Feb. 2019

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Comment from Hotel Management

13 Apr. 2019 by Director of Front Office Operations

Hello- Thank you for your feedback. We are disappointed to learn you did not enjoy your stay. Please accept our sincere apology. We hope you will give us another opportunity to show our commitment to providing great service.

1 out of 5

Hotel room was not clean and water was leaking .

Contacted hotel staff to inform them about the water leaking in the entrance area to the bathroom and now I slipped on it. No one ever came up to check on it . Upon checking out informed the hotel representative and she said ok she would notify someone. No manager on duty

Posted by , from ontario California on 21 Aug. 2018

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Comment from Hotel Management

19 Sep. 2018 by Director of Front Office Operations

Hello Lorraine, Thank you for sharing the pictures. Per our conversation, I have already addressed the issue with the respective department heads and the issue has been fixed. I once again thank you for letting us know.

1 out of 5

Hotel room was not clean and water was leaking .

Contacted hotel staff to inform them about the water leaking in the entrance area to the bathroom and now I slipped on it. No one ever came up to check on it . Upon checking out informed the hotel representative and she said ok she would notify someone. No manager on duty

Posted by , from ontario california on 20 Aug. 2018

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Comment from Hotel Management

18 Sep. 2018 by Director of Front Office Operations

Hello Lorraine, It was a pleasure talking to you yesterday. Thank you for bringing this to our attention. I have addressed the issue with housekeeping, engineering and the front desk representative you spoke to at check-out. I assure you the issue has been resolved. Please accept my sincere apology for the inconvenience you experienced and the delay in contacting you.

2 out of 5
The hotel was disappointing. Room wasn’t very clean, phone didn’t work and no one fixed it even after telling them twice, our room wasn’t cleaned the second day and the tv was really hard to use. I won’t go back or recommend it.

Posted by on 24 Jul. 2018

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Comment from Hotel Management

2 Aug. 2018 by Director of Front Office Operations

Dear Heather, We are disappointed to learn that you have problems with room cleanliness, TV and phone. Please accept my sincere apology. I will certainly address it with the appropriate departments. Thank you for letting us know. I hope you will give us another opportunity to show that we are a much better property than what you experienced on your last visit. Sincerely.

1 out of 5

Terrible Stay - bad staff

Pros: The food was ok but way over priced.
Cons: The staff, the room cleanliness, the staff not present in hotel store or starbucks counter, management seemed clueless.
Location: Ontario airport, Ontario convention center, In 'n out.
The hotel was not ready at 3, and they gave us a voucher for $60 to eat there. I checked in a wedding cake and was told to call when we were ready to pick it up and they'd have it ready for us. An hour later the room was ready but their key system was down. The TV in the living area, the sound on it, kept going off, and we had to turn the TV off and on in order to get it to work again. The sink in the main living area was clogged and had a sewer smell. There was plastic on the pull out couch bed, which was very noisy and not comfortable. I asked the hotel for sheets, blankets and a pillow for the bed, and I got them right away. I covered the sheets that were already on the bed (because I had no idea how long they'd been on there) and went to sleep. Upon waking up, I found the dead body of a BED BUG on my pillow! I told management and they offered another room, which we took, but it wasn't going to be ready until after the bride and groom got back from their wedding. We still had to get ready in that room. At breakfast there was a hair on the napkin and hairs on the menu. When we called down to get the cake they said we had to go to the Starbucks counter to get it. No one was there and the people at the front desk went to look for it. After 10 min. they couldn't find it, after 10 more min. they found it, but we were now late with bride to the Wedding site. They compensated us some for the room and upgraded the room but we had to check everything we brought for bed bugs!

Posted by , from Corona on 27 Feb. 2018

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5 out of 5

Clean Hotel

Went to this hotel for a much needed get away. We reserved a standard King room, which had been recently remodeled. We spent some time at the hotel bar, which had good drinks and tasty food. The help was very friendly. I will stay here again.

Posted by , from F on 8 May 2017

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About the DoubleTree by Hilton Ontario Airport

Location 222 N Vineyard Ave, Ontario, CA 91764

Property Features

DoubleTree by Hilton Ontario Airport offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 12800 square feet (1189 square meters) and includes conference space. A nightclub, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Ontario Airport. A roundtrip airport shuttle at scheduled times and an area shuttle are free. Free self parking is available. This 4-star Ontario hotel is smoke free.

  • 482 guestrooms or units
  • 4 levels
  • 3 buildings
  • 2 dining venues
  • 12800 sq ft of conference space
  • 1189 sq m of conference space
  • Built in 1980
  • Nightclub
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Ontario, CA (ONT-Los Angeles - Ontario Intl.) (2.8 km / 1.8 mi)
  • Train station: Ontario Station (3.9 km / 2.4 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

DoubleTree by Hilton Ontario Airport offers 482 air-conditioned accommodations with MP3 docking stations and safes. 37-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Citrus West - This café serves breakfast and lunch. A children's menu is available.

Porter's Prime - This steakhouse specializes in American cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Airport shuttle service is available at scheduled times from 4:00 AM to 1:00 AM. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered at scheduled times from 4:00 AM to 1:00 AM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 60 per pet, per stay
  • Weight limit: 50 lbs

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16.95 and USD 19.95 per person (approximately)
  • Pet fee: USD 60 per pet, per stay
  • Late check-out is available for a fee (subject to availability)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Ontario Airport
  • DoubleTree Hilton Ontario Airport
  • DoubleTree Ontario Airport
  • Hilton DoubleTree Ontario Airport
  • Hilton Ontario Airport
  • Ontario Airport DoubleTree
  • Doubletree Ontario
  • DoubleTree Hilton Ontario Airport Hotel
  • Ontario Doubletree
  • Doubletree By Hilton Ontario
  • DoubleTree by Hilton Ontario Airport Hotel
  • DoubleTree by Hilton Ontario Airport Ontario
  • DoubleTree by Hilton Ontario Airport Hotel Ontario

You should know

  • Pool access available from 5:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.