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DoubleTree by Hilton Pomona

4-star property
3101 W Temple Ave, Pomona, CA 1-855-887-0424
4.3 out of 5
Very good!
See all 16 travelocity Reviews

"They didn’t have my reservation on file, but I had my Travelocity confirmation number so they honored my rate. They said it was an issue with Traveloc ... " More

By a verified traveller on Tue 20 Feb 2024

Points Of Interest

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Hotel Description

4-star hotel in Westmont

Westmont stay

With a stay at this Westmont hotel, you'll be within 2 miles (3 km) of California State Polytechnic University, Pomona and 6 miles (10 km) of Steep Canyon Trailhead. Latino Art Museum and Western University of Health Sciences are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a gym on site, and laundry facilities and concierge services are also offered.

Room, 1 King Bed, Non Smoking (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $187* Per night/room 28 Apr. - 29 Apr.

Room, 1 King Bed, Non Smoking (Little Extras Upgrade)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking (Little Extras Upgrade)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Non Smoking (Roll-in Shower, Little Extras Upgrade)

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Pomona ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Pomona

Everyone (11) Couples (2) Family (2)
3 out of 5
They didn’t have my reservation on file, but I had my Travelocity confirmation number so they honored my rate. They said it was an issue with Travelocity but I think it was the hotel. Friendly but defensive about it while they got us a room. Stain on the blanket on our bed.

Posted by on 20 Feb. 2024

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Comment from Hotel Management

21 Feb. 2024 by Customer Service

Marisa, we regret hearing about the specified troubles with your reservation and thank you for your patience in that situation. It's also concerning to hear about the cleanliness aspect you reported, as we aim to offer our guests a comfortable and tidy setting. We have taken note of your feedback and it will be addressed appropriately. We're pleased to hear though that our team members managed the situation in a friendly manner. One small misstep does not characterize our service and we hope to have the chance to provide a better stay in the future.

5 out of 5

Posted by , from SAINT PETERSBURG on 20 Jan. 2023

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5 out of 5
Thank you for a lovely stay. The receptionist who checked us in was so wonderful.

Posted by on 16 Jan. 2023

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Comment from Hotel Management

18 Jan. 2023 by Customer Service

Thank you for the excellent rating, Cristal!We're so glad that you've enjoyed your stay at DoubleTree by Hilton Pomona so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon.

5 out of 5
Everything and everyone was great 😊👍🙌

Posted by on 5 Dec. 2022

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Comment from Hotel Management

5 Dec. 2022 by Customer Service

Thank you for this excellent rating, Cristal!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at DoubleTree by Hilton Pomona! We'd love to host you again someday for yet another unforgettable visit.

5 out of 5

Posted by on 4 Dec. 2022

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3 out of 5
Limited eating facilities, the carpet throughout the building did not look clean or appealing, only one elevator in the facility, making it difficult to move around, bed was not firm or comfortable.

Posted by on 21 Apr. 2022

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Comment from Hotel Management

29 Apr. 2022 by Customer Service

We appreciate that you took the time to share your feedback, Donkor. We're glad you had a pleasant stay with us despite our facilities and accommodations not exceeding your expectations. We've addressed your concerns with the appropriate members of our team so that we may improve moving forward. We hope to host you again soon so we can share a more positive experience that our guests are accustomed to.

4 out of 5
Room was clean and comfy

Posted by on 8 Sep. 2021

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Comment from Hotel Management

9 Sep. 2021 by Customer Service

Thank you for the kind words, Janet! It's excellent you enjoyed your time at DoubleTree by Hilton Pomona! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us! We can't wait to see you again soon for another amazing experience! Have a fantastic day!

1 out of 5

Posted by on 6 Aug. 2021

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5 out of 5
Staff was wonderful. My bathroom had ants. Would be better if I could have controlled the air. The pool was clean and refreshing.

Posted by , from Pomona on 3 Sep. 2020

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Comment from Hotel Management

4 Sep. 2020 by Customer Service

We appreciate the feedback, Tanya. We're happy you had a pleasant stay with us despite our services not exceeding your expectations. We'll address your concerns with the appropriate members of our team moving forward. We do hope to host you again soon for a more positive experience.

5 out of 5

Posted by on 11 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Customer Service

Thank you for the great rating! We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at DoubleTree by Hilton Pomona! We hope you plan on staying with us again soon! We're looking forward to your next visit! Have a splendid day!

About the DoubleTree by Hilton Pomona

Location 3101 W Temple Ave, Pomona, CA 91768

Property Features

DoubleTree by Hilton Pomona offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour business center and 5 meeting rooms are available. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A terrace, a vending machine, and concierge services are also featured at the business-friendly DoubleTree by Hilton Pomona. Parking is available for a fee. This 4-star Pomona hotel is smoke free.

  • 132 guestrooms or units
  • 3 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Walnut Industry Station (7.7 km / 4.8 mi)
  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Pomona offers 132 accommodations with laptop-compatible safes and safes. Pillowtop beds feature premium bedding. LED televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. This Pomona hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10 AM.

VITA Los Angeles - This fine-dining restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Carte Blanche, debit cards, and cash. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Food service has been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7–20 per person
  • Self parking fee: USD 10 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Pomona
  • Hilltop Suites Hotel Pomona
  • Hilltop Suites Pomona
  • Pomona Shilo Inn
  • Shilo Inn Pomona
  • Hilltop Suites
  • DoubleTree by Hilton Pomona Hotel
  • DoubleTree by Hilton Pomona Pomona
  • DoubleTree by Hilton Pomona Hotel Pomona

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.