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Sofitel Marrakech Palais Imperial & Spa

5.0 star property
Family-friendly 5-star hotel near Le Jardin Secret

Choose dates to view prices

Photo gallery for Sofitel Marrakech Palais Imperial & Spa

Indoor pool, 4 outdoor pools, pool umbrellas, sun loungers
Property video
Miscellaneous
Exterior
Daily buffet breakfast (MAD 300 per person)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Rue Harroun Errachid, Quartier de l Hivernage, Marrakech, 40000
  • Place, Casino de Marrakech
    ‪3 min walk‬
  • Place, Koutoubia Mosque
    ‪10 min walk‬
  • Place, Jemaa el-Fnaa
    ‪18 min walk‬
  • Airport, Marrakech (RAK-Menara)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony (Contemporary)

Deluxe Room, 1 King Bed, Balcony (Contemporary)

Deluxe Room, 1 King Bed, Balcony (Contemporary)

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Balcony (Contemporary)

Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 King Bed, Balcony (Contemporary)

7.8 out of 10
Good
(25 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

  • 43 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Contemporary)

Junior Suite, 1 King Bed (Contemporary)

Junior Suite, 1 King Bed (Contemporary)

  • 43 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Terrace (Contemporary )

Junior Suite, 1 King Bed, Terrace (Contemporary )

Junior Suite, 1 King Bed, Terrace (Contemporary )

9.6 out of 10
Exceptional
(5 reviews)
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Hivernage view)

Junior Suite, 1 King Bed (Hivernage view)

Junior Suite, 1 King Bed (Hivernage view)

7.0 out of 10
Good
(2 reviews)
  • 56 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King or Twin bed, city or Hivernage side, Balcony

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 1 King or Twin bed, city or Hivernage side, Balcony

9.0 out of 10
Wonderful
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Balcony (Garden Side)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds, Balcony (Garden Side)

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Atlas)

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed (Atlas)

8.0 out of 10
Very good
(1 review)
  • 54 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Balcony (Pool or Atlas view)

Suite, 2 Double Beds, Balcony (Pool or Atlas view)

Suite, 2 Double Beds, Balcony (Pool or Atlas view)

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 King Bed (Prestige)

Superior Suite, 1 King Bed (Prestige)

Superior Suite, 1 King Bed (Prestige)

8.0 out of 10
Very good
(3 reviews)
  • 84 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, Multiple Beds, Terrace (Koutoubia View)

Penthouse, Multiple Beds, Terrace (Koutoubia View)

Penthouse, Multiple Beds, Terrace (Koutoubia View)

  • 210 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Presidential Suite, 2 Bedrooms, Terrace

Presidential Suite, 2 Bedrooms, Terrace

Presidential Suite, 2 Bedrooms, Terrace

  • 180 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds

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About the area

Marrakech

City center stay.Within a 15-minute walk of this Gueliz hotel, you'll find Koutoubia Mosque and Menara Mall. Dar el Bacha Palace and Jemaa el-Fnaa are also within 2 miles (3 km).

What's nearby

  • Casino de Marrakech - 3 min walk - 0.3 km
  • Le Grand Casino de La Mamounia - 7 min walk - 0.6 km
  • Koutoubia Mosque - 10 min walk - 0.9 km
  • Marrakech Plaza - 17 min walk - 1.4 km
  • Jemaa el-Fnaa - 18 min walk - 1.6 km

Getting around

  • Marrakech Central Station - 7 min drive
  • Menara Airport (RAK) - 9 min drive

Restaurants

  • ‪Casino de Marrakech - ‬5 min walk
  • ‪Nobu Marrakesh - ‬1 min walk
  • ‪Cappuccino - Morocco - ‬8 min walk
  • ‪Café Extrablatt - ‬4 min walk
  • ‪Comptoir Darna - ‬4 min walk

About this property

Sofitel Marrakech Palais Imperial & Spa

Family-friendly 5-star hotel near Le Jardin Secret
Sofitel Marrakech Palais Imperial & Spa offers its guests a full-service spa, 4 outdoor swimming pools, and 2 hot tubs along with an indoor pool and a health club. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business center, 6 meeting rooms, and limo/town car service. Event space at this hotel measures 549 square feet (51 square meters) and includes conference space. A children's pool, a nightclub, and a sauna are also featured at the luxury Sofitel Marrakech Palais Imperial & Spa. An area shuttle within 10 km and an airport shuttle (available 24 hours) are available for a fee. Free valet parking is available.

This Art Deco Marrakech hotel is smoke free.

  • 157 guestrooms or units
  • 5 levels
  • 2 buildings
  • 5 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 549 sq ft of conference space
  • 51 sq m of conference space
  • Built in 2002
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
Sofitel Marrakech Palais Imperial & Spa offers 157 accommodations with DVD players and minibars. Rooms open to balconies. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is open daily.

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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • DVD player
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 10 km
  • Limo/town car service
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MAD 300 per person
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Nightclub
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Elevator
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • DVD player
  • LCD TV

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lbs per pet)
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 28.60 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

The listed airport shuttle fee applies per vehicle, one-way, for 3-4 passengers. The fee is MAD 500 per vehicle, one-way, for 1-2 guests.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MAD 300 per person
  • Airport shuttle fee: MAD 600 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Eurocard, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

This property charges fees to access the spa services.
This property charges fees to access So Lounge on weekends and during special events.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Lounge Marrakech
Marrakech Lounge
Marrakech Sofitel
Sofitel Lounge
Sofitel Lounge Hotel
Sofitel Lounge Hotel Marrakech
Sofitel Lounge Marrakech
Sofitel Marrakech
Sofitel Marrakech Lounge
Sofitel Marrakech Lounge Hotel Marrakech
Sofitel Marrakech Lounge Hotel

Sofitel Marrakech Palais Imperial & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 366 out of 727 reviews
Rating 8 - Good. 192 out of 727 reviews
Rating 6 - Okay. 92 out of 727 reviews
Rating 4 - Poor. 39 out of 727 reviews
Rating 2 - Terrible. 38 out of 727 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Adam

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice estate & bad service

Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Stayed 5 nights in Oct 2025

10/10 Excellent

Mariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the heated pool and the location!
Stayed 2 nights in Oct 2025

4/10 Poor

Jane

Stayed 3 nights in Sep 2025

10/10 Excellent

Rosalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Robin

Stayed 1 night in Sep 2025

8/10 Good

Alberto, Tegucigalpa

Stayed 9 nights in Sep 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic facilities, service and location. Will be back again soon.
Stayed 6 nights in Sep 2025

6/10 Okay

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service, clean rooms, and super convinient
Stayed 2 nights in Sep 2025

2/10 Terrible

Tristram James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
Stayed 7 nights in Sep 2025

2/10 Terrible

Roger

Stayed 2 nights in Sep 2025

10/10 Excellent

Houman

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, I was pleased with the hotel.
Stayed 6 nights in Aug 2025

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Jaspreet

Stayed 4 nights in Aug 2025

10/10 Excellent

Elfrida

Stayed 2 nights in Aug 2025

8/10 Good

Bruce, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

ROXANNE

Stayed 3 nights in Aug 2025

10/10 Excellent

Wazma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 3 nights in Jul 2025

10/10 Excellent

Fletcher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent - a must for any stay in Marrakesh ! Hotel and staff are amazing.
Stayed 4 nights in Jul 2025

6/10 Okay

Shaheen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
Stayed 3 nights in Jul 2025

6/10 Okay

Sophie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I recently stayed at the Sofitel and was impressed by the beautiful surroundings — the hotel is clean, stylish, and well-maintained, with lovely interiors that create a luxurious atmosphere. However, the service didn’t match the setting. While there were plenty of staff around, there seemed to be a lack of communication between them. Requests were often delayed or forgotten, and it felt like no one really knew what was going on. The service was noticeably slow throughout the stay, which took away from the overall experience. A stunning hotel with great potential, but the management and coordination behind the scenes need serious improvement.
Stayed 4 nights in Jul 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel and the staff were very friendly and helpful. I would highly recommend this hotel and definitely would stay here again
Stayed 3 nights in Jun 2025

6/10 Okay

Zachary, Odessa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Poor check-in experience and I was actually asked to exit the pool aggressively because I was wearing a shirt. The individual I was dealing with just kept saying it was forbidden and when I asked why, he simply said it’s forbidden that’s all you need to know. Once I talked to our actual server (who was apologizing profusely on behalf of the other gentleman), and I explained to him that it was to keep the sun off of me and was a quick-dry water shirt, he went “oh” and talked to his manager who then agreed to let me in the pool with my shirt on. English is definitely a barrier and the whole experience was certainly off-putting and slightly embarrassing with everyone around and witnessing the entire ordeal, especially for this caliber of hotel. They also went after a couple of other individuals for various issues while I was there as well. Rooms were great but I might choose another hotel next time I’m looking for a place to stay nearby.
Stayed 1 night in Jun 2025

10/10 Excellent

rashida

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Most amazing place I’ve ever stayed. I left feeling inspired and thankful for such an amazing experience.
Stayed 4 nights in May 2025