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SureStay by Best Western Massena

2.0 star property
Hotel near Harte Haven Shopping Center in Massena

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Photo gallery for SureStay by Best Western Massena

Desk, laptop workspace, iron/ironing board, free WiFi
Combined shower/tub, designer toiletries, hair dryer, towels
Interior
Free self parking
Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed) | Living area

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • Parking included

Explore the area

Map
15054 State Highway 37, Massena, NY, 13662
  • Massena Town Beach
    ‪6 min drive‬
  • Harte Haven Shopping Center
    ‪6 min drive‬
  • Upper Canada Village
    ‪58 min drive‬
  • Massena, NY (MSS-Massena Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Queen Bed

About the area

Massena

In Massena .At this Massena hotel, you'll be within 6 miles (10 km) of Harte Haven Shopping Center and 12 miles (20 km) of Robert Moses State Park - Thousand Islands.

What's nearby

  • Massena Museum - 5 min drive - 5.5 km
  • Massena Town Beach - 6 min drive - 4.8 km
  • Harte Haven Shopping Center - 6 min drive - 6.2 km
  • Robert Moses State Park - Thousand Islands - 18 min drive - 16.8 km
  • Upper Canada Village - 58 min drive - 68.0 km

Getting around

  • Cornwall Station - 30 min drive
  • Massena, NY (MSS-Massena Intl.) - 13 min drive

Restaurants

  • ‪Pizza Hut - ‬6 min drive
  • ‪Jimmy's Restaurant - ‬46 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪McDonald's - ‬9 min drive
  • ‪Taco Bell - ‬9 min drive

About this property

SureStay by Best Western Massena

Hotel near Harte Haven Shopping Center in Massena
As a guest of SureStay by Best Western Massena, you'll find a terrace, barbecue grills, and a vending machine. WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. The business-friendly SureStay by Best Western Massena also features a picnic area and RV/bus/truck parking. Free self parking is available.

Smoking is allowed in designated areas at this Massena hotel.

  • 45 guestrooms or units
  • 2 levels
  • Front desk (24 hours)
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
SureStay by Best Western Massena offers 45 air-conditioned accommodations with coffee/tea makers and designer toiletries. 33-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English, French, Hindi

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured, uncovered self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 33-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per day, plus a deposit of USD 150 per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (one-way)
  • Airport shuttle fee per child: USD 15 (one-way), (from 4 to 12 years old)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 30.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Econo Lodge Hotel Massena
Econo Lodge Massena Hotel
Massena Econo Lodge
Econo Lodge Massena Hwy 37
Surestay By Massena Massena
SureStay by Best Western Massena Hotel
SureStay by Best Western Massena Massena
SureStay by Best Western Massena Hotel Massena

SureStay by Best Western Massena Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 129 out of 471 reviews
Rating 8 - Good. 182 out of 471 reviews
Rating 6 - Okay. 91 out of 471 reviews
Rating 4 - Poor. 43 out of 471 reviews
Rating 2 - Terrible. 26 out of 471 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Quiet and the price is reasonable for the rooms
Stayed 1 night in Feb 2025

10/10 Excellent

Raychel

Stayed 1 night in Nov 2024

6/10 Okay

Lawrence

Stayed 1 night in Nov 2024

10/10 Excellent

Heidi

Stayed 2 nights in Sep 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff pleasant
Stayed 2 nights in Oct 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Naza

Travelled with family
Liked: Cleanliness, staff & service
The rooms were very clean, and the staff was friendly. Checking in and checking out was easy. It was hard to fall asleep when we could hear people snoring and talking behind walls. Someone was watching TV at 6 a.m., which woke us up. It was as if the walls didn't exist. The same goes for the smell. Without ventilation, smells traveled from room to room. Every time we entered the room, it smelled horrible despite its cleanliness.
Stayed 2 nights in Oct 2024

10/10 Excellent

Melissia

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Great place to stay

The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay.
Stayed 2 nights in Oct 2024

8/10 Good

Keistina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Vicci

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Property was clean and good for it age, proprty is dated
Stayed 1 night in Oct 2024

6/10 Okay

Kathi

Liked: Cleanliness
Very happy the room was clean. Property needs TLC badly. Website shows this great breakfast available to us which is one of the reasons I chose this place and NOTHING was available to us. The Breakfast room is closed and the inroom coffee was terrible. A partial refund would be nice as the add is not what was delivered to us.
Stayed 1 night in Sep 2024

10/10 Excellent

James

Stayed 1 night in Sep 2024

2/10 Terrible

fnu

Disliked: Staff & service, property conditions & facilities
staff is very rude
Stayed 1 night in Aug 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly bunch of folks. Stay at this place for value, safety and comfort.
Stayed 3 nights in Jul 2024

10/10 Excellent

Cynthia

Stayed 1 night in Jul 2024

10/10 Excellent

Karen

Travelled with partner
Beautiful room very helpful with any questions I would come back enjoy my visit
Stayed 1 night in Jul 2024

10/10 Excellent

Yann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Diamond in the rough

While this hotel might appear from the road as rundown place, it deserves a second look! Excellent amenities, clean, easy check-in and very safe. Plenty of parking space and conveniently located. I was pleasantly surprised with the room! Much larger and cleaner than some nice hotels I've stayed at. Will definitely return on my next trip.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The women who checked us in was outstanding. We managed to arrive a day early, and she was very helpful in setting us up with a second night. Down side was the hotel was a little far out from local eateries. But definitely a clean comfortable place.
Stayed 1 night in Jul 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, accommodations were beyond convenient. Plus the area was rural so it was nice, peaceful, and quiet
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Staff & service
We have stayed at this hotel previously and have no issues. The room was comfortable and the staff was pleasant. The only problem we had this weekend was the price gauging due to the weekend. There was no reason to more than double the room price. That was taking advantage of the clients. That shows a lack of integrity and greed is more important then your clients.
Stayed 3 nights in May 2024

2/10 Terrible

Raj

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel staff not good cheat with every customer onling booking not good for this hotel fuking gujrati family cheater
Stayed 1 night in May 2024

6/10 Okay

Robert

Stayed 1 night in May 2024

6/10 Okay

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

4/10 Poor

Shawna

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Room was clean and kept. Beds are very hard. Fire alarm went off at 4 am. Had to clean the coffee maker in the room before I could use it. No one works front desk.
Stayed 2 nights in May 2024

8/10 Good

Stephen

Liked: Cleanliness
Stayed 2 nights in Apr 2024