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Mercure Welcome Melbourne

4.0 star property
4-star hotel near Melbourne Central

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Photo gallery for Mercure Welcome Melbourne

Meeting facility
Standard Room, 1 Queen Bed
Miscellaneous
Lobby
Meeting facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

View in a map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Place, Melbourne Central
    ‪2 min walk‬
  • Place, Princess Theatre
    ‪10 min walk‬
  • Place, Queen Victoria Market
    ‪12 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Twin Beds

8.4 out of 10
Very good
(6 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Family Room, 1 King Bed & 1 Twin Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Family Room, 1 King Bed & 1 Twin Bed

8.4 out of 10
Very good
(8 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 King Bed

8.2 out of 10
Very good
(12 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room

  • 23 sq m
  • Sleeps 2
  • 3 Twin Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(5 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 King Bed

8.2 out of 10
Very good
(19 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(87 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Single Beds

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(35 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Melbourne

Melbourne Central Business District stay.Within a 10-minute walk of this Melbourne Central Business District hotel, you'll find Melbourne Central and Princess Theatre. Queen Victoria Market and SEA LIFE Melbourne are also within 2 miles (3 km).

What's nearby

  • Melbourne Central - 2 min walk - 0.2 km
  • Bourke Street Mall - 3 min walk - 0.3 km
  • Regent Theatre - 5 min walk - 0.5 km
  • Princess Theatre - 10 min walk - 0.9 km
  • Queen Victoria Market - 12 min walk - 1.0 km

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 9 min walk
  • Melbourne Airport (MEL) - 28 min drive

Restaurants

  • ‪Superhiro - ‬1 min walk
  • ‪China Bar - ‬1 min walk
  • ‪Dodee Paidang - ‬1 min walk
  • ‪Fortress Melbourne - ‬1 min walk
  • ‪Haidilao Hotpot - ‬1 min walk

About this property

Mercure Welcome Melbourne

4-star hotel near Melbourne Central
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Meeting rooms and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Welcome Melbourne. Parking is available for a fee. A complete renovation of Mercure Welcome Melbourne was completed in June 2022.

This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 330 guestrooms or units
  • 11 levels
  • Meeting rooms
  • Built in 1997
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Mercure Welcome Melbourne offers 330 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. 46-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (AUD 24 per night)
  • Secured, covered self parking on site (AUD 24 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 25 for adults and AUD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Designer stores
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (31 inches high)
  • High-pile carpet in room
  • Raised toilet seat (18 inches high)
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 46-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 25 for adults and AUD 15 for children
  • Covered self parking fee: AUD 24 per night
  • Nearby parking fee: AUD 24 per night(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property uses solar energy, plus eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melbourne Mercure
Melbourne Welcome
Melbourne Welcome Mercure
Mercure Melbourne
Mercure Welcome
Mercure Welcome Hotel
Mercure Welcome Hotel Melbourne
Mercure Welcome Melbourne
Welcome Mercure
Welcome Mercure Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Hotel Melbourne
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne
Mercure Welcome Melbourne Hotel Melbourne

Mercure Welcome Melbourne Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 327 out of 1001 reviews
Rating 8 - Good. 384 out of 1001 reviews
Rating 6 - Okay. 163 out of 1001 reviews
Rating 4 - Poor. 83 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Oliver Lysander

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 14 nights in Aug 2025

8/10 Good

Wendy

Stayed 2 nights in Sep 2025

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and quiet. An easy place to get around Melbourne.
Stayed 2 nights in Aug 2025

4/10 Poor

Stephen

Disliked: Property conditions & facilities
Noisy air con, terrible old bed. Front reception nice and helpful
Stayed 5 nights in Aug 2025

2/10 Terrible

Paola

Stayed 1 night in Aug 2025

8/10 Good

Jodi

Liked: Cleanliness, staff & service
Perfect location in the CBD. Close to shops, dining out etc.
Stayed 3 nights in Aug 2025

6/10 Okay

Benjamin

Stayed 2 nights in Aug 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is in a great location with awesome bars, restaurants, shopping and close to public transport, our room was ready before check in which was awesome the only thing that let us down was the room size and the shower goes from hot to cold constantly, overall it was good.
Stayed 5 nights in Aug 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I liked about the place was it was close to the place where i had to get to
Stayed 2 nights in Aug 2025

6/10 Okay

Yolandi

Liked: Cleanliness, staff & service
Convenient area,
Stayed 3 nights in Aug 2025

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was well placed, friendly staff and convient everything except for parking. Parking was a gigantic pain in the arse to understand as a non city bloke.
Stayed 2 nights in Aug 2025

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Parking facilities are very inconvenient being 3 blocks from the motel
Stayed 1 night in Aug 2025

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there was no toilet brush and Hand towels need to be in bathroom vaccum of floor not real good,
Stayed 1 night in Aug 2025

10/10 Excellent

maryann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Aug 2025

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Nathan

Liked: Amenities
I stay here every time I visit Melbourne, the staff and very friendly, I love the buffet breakfast and is very close to everything. Trams very close.
Stayed 3 nights in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was quiet and safe. Breakfast was excellent. The room was ok - one curtain had lost its pull rod and the basin plug would not stay down. Which i reported on departure for the next person. Otherwise no problems and would stay again. Very good for transport.
Stayed 5 nights in Jul 2025

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money they told us only house keeping every three days which we were fine with but on the third day I spilt a cup of tea in bed sheets I stripped them straight off to protect mattress, I went straight down to talk to them and apologise they were fine saying house cleaning day and all would be sorted when we got back. Got back at 6pm no housekeeping just a note saying no time to do it would we like a bottle of wine instead. Well no I went down and spoke to them they got someone there within 15 minutes to sort the bed etc out
Stayed 5 nights in Jul 2025

6/10 Okay

Warwick Michael

Travelled with partner
My wife and I stayed at the Mecure hotel in july this year. We did stay at this Hotel last year as well. The Hotel is very close to all the shopping centres and Restaurants which is very convenient. Very easy to walk anywhere. The problem is the noise from other rooms and the waiting for a lift in the Hotel which can take 10 minutes. Staff are not really engaging and don't seem happy. Thank you!
Stayed 7 nights in Jul 2025

8/10 Good

Michelle

Travelled with family
Liked: Property conditions & facilities
Central to everything.
Stayed 2 nights in Jul 2025

10/10 Excellent

HARVEEN KAUR

Stayed 4 nights in Jul 2025

8/10 Good

wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and close to everything
Stayed 3 nights in Jul 2025

8/10 Good

Karen

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Jeannette

Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem.

A fantastic location in the middle of the city. Close to shopping and dining.
Stayed 1 night in Jul 2025