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"Stayed with a group of five people, spread out over two rooms. Careful: if you book a room for three people, you might have to pay in the hotel for th ... " More

By markus123456789, from Adelaide, South Australia, Australia on Fri 04 Oct 2013

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Hotel Description

3.5-star hotel near Bourke Street Mall

City center stay

A stay at this Melbourne Central Business District hotel places you steps from Bourke Street Mall and a 5-minute walk from Melbourne Central. Her Majesty's Theatre and Federation Square are also within half a mile (1 km).

Restaurant, bar/lounge

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and airport shuttle. Valet parking, a coffee shop, and a computer station are also offered.

Free Internet, LCD TVs

Featuring conveniences like refrigerators and coffee/tea makers, the 330 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Room service, in-room massages, and hair dryers are also available.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$92* Per night/room 9 Feb. - 10 Feb.

Superior Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Welcome Melbourne ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Mercure Welcome Melbourne

Everyone (1)
2 out of 5

Smells pretty bad

Pros: Near to shopping center and train station.
Cons: Cleanliness. Smelled terrible.
Location: Shopping center
The hotel is in the middle of the city, convenient to train station and shopping center. The room smelled horrible. We could not sleep at night from the smell.

Posted by , from Melbourne on 6 Sep. 2015

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Comment from Hotel Management

9 Sep. 2015 by H3028-GM02@accor.com

Dear Esajet, I am sorry to read about your recent experience whilst staying with us. Please do not hesitate to contact myself if I can be of any further assistance. Kind regards, Alex Mihardja Operational Project Manager

4 out of 5

Very good location

Stayed with a group of five people, spread out over two rooms. Careful: if you book a room for three people, you might have to pay in the hotel for the third person's bed!

Posted by , from Adelaide, South Australia, Australia on 4 Oct. 2013

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4 out of 5

welcoming and helpful.

Pros: Close restaurants, Quiet
Cons: No free Internet
great location. Staff were helpful with information. Very clean .

Posted by , from Adelaide SA, Australia on 26 Sep. 2012

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4 out of 5

Very helpful staff, both on reception, information and housekeeping.

Rooms were clean and comfortable, with a good comfortable bed. Air conditioning was good if a bit noisy, but welcome after 40degree heat in the city. Supplies of towels etc. by housekeeping was excellent. Vacinity was excellent, right in the middle of the city and would stay there again.

Posted by on 14 Feb. 2009

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Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. The business-friendly Mercure Welcome Melbourne also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 3.5-star Melbourne hotel is smoke free.

  • 1 building
  • 330 guestrooms or units
  • 11 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (23.7 km / 14.7 mi)
  • Train station: Southern Cross Station (1.2 km / 0.8 mi)
  • Metro station: Melbourne Central Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Mercure Welcome Melbourne offers 330 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

The Louden Kitchen Grill - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Soul Cafe - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service is available.

Hotel Policies

Check-in

  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • 24-hour check-in
  • Debit cards
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 25 per person (approximately)
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 20 per night
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of AUD 1.3

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Melbourne Mercure
  • Melbourne Welcome
  • Melbourne Welcome Mercure
  • Mercure Melbourne
  • Mercure Welcome
  • Mercure Welcome Hotel
  • Mercure Welcome Hotel Melbourne
  • Mercure Welcome Melbourne
  • Welcome Mercure
  • Welcome Mercure Melbourne
  • Accor Welcome Melbourne
  • Mercure Welcome Melbourne Hotel Melbourne
  • Mercure Welcome Melbourne Hotel
  • Mercure Welcome Melbourne Hotel
  • Mercure Welcome Melbourne Melbourne
  • Mercure Welcome Melbourne Hotel Melbourne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.