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Mercure Welcome Melbourne

4.0 star property
4-star hotel near Melbourne Central

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Photo gallery for Mercure Welcome Melbourne

Breakfast and dinner served, local cuisine
Shopping mall
Lobby
Meeting facility
Standard Room, 1 Queen Bed

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Place, Melbourne Central
    ‪2 min walk‬
  • Place, Princess Theatre
    ‪10 min walk‬
  • Place, Queen Victoria Market
    ‪12 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Single Beds

Superior Room, 2 Twin Beds

8.4 out of 10
Very good
(7 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Family Room, 1 King Bed & 1 Twin Bed

Superior Family Room, 1 King Bed & 1 Twin Bed

Superior Family Room, 1 King Bed & 1 Twin Bed

8.4 out of 10
Very good
(8 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 King Bed

8.2 out of 10
Very good
(12 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Accessible Bathroom)

Superior Room, 1 King Bed (Accessible Bathroom)

Superior Room, 1 King Bed (Accessible Bathroom)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(5 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.0 out of 10
Very good
(20 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(102 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Single Beds

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(38 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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About the area

Melbourne

Melbourne Central Business District stay.Within a 10-minute walk of this Melbourne Central Business District hotel, you'll find Melbourne Central and Princess Theatre. Queen Victoria Market and SEA LIFE Melbourne are also within 2 miles (3 km).

What's nearby

  • Melbourne Central - 2 min walk - 0.2 km
  • Bourke Street Mall - 3 min walk - 0.3 km
  • Regent Theatre - 5 min walk - 0.5 km
  • Princess Theatre - 10 min walk - 0.9 km
  • Queen Victoria Market - 12 min walk - 1.0 km

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 9 min walk
  • Melbourne Airport (MEL) - 30 min drive

Restaurants

  • ‪Superhiro - ‬1 min walk
  • ‪Tetsujin - ‬1 min walk
  • ‪Soul Cafe - ‬1 min walk
  • ‪Brunetti - ‬1 min walk
  • ‪China Bar - ‬1 min walk

About this property

Mercure Welcome Melbourne

4-star hotel near Melbourne Central
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Meeting rooms and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Welcome Melbourne. Parking is available for a fee. A complete renovation of Mercure Welcome Melbourne was completed in June 2022.

This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 330 guestrooms or units
  • 11 levels
  • Meeting rooms
  • Built in 1997
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Mercure Welcome Melbourne offers 330 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. 46-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided on request.

Similar properties

In-room safe, blackout drapes, iron/ironing board, free WiFi
Great Southern Hotel Melbourne
Melbourne Central Business District
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available
4.1 out of 5, Very good, 2,464 reviews
The price is CA $73
CA $81 total
includes taxes & fees
May 3 - May 4
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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (AUD 28 per night)
  • Secured, covered self parking on site (AUD 28 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 30 for adults and AUD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Designer stores
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (31 inches high)
  • High-pile carpet in room
  • Raised toilet seat (18 inches high)
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 46-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 30 for adults and AUD 15 for children
  • Covered self parking fee: AUD 28 per night
  • Nearby parking fee: AUD 28 per night(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property uses solar energy, plus eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melbourne Mercure
Melbourne Welcome
Melbourne Welcome Mercure
Mercure Melbourne
Mercure Welcome
Mercure Welcome Hotel
Mercure Welcome Hotel Melbourne
Mercure Welcome Melbourne
Welcome Mercure
Welcome Mercure Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Hotel Melbourne
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne
Mercure Welcome Melbourne Hotel Melbourne

Frequently asked questions

How close is Mercure Welcome Melbourne to the airport?

Mercure Welcome Melbourne is 10.4 mi (26-min drive) away from the Melbourne, VIC (MEB-Essendon) airport, the closest popular airport to the property.

How much does it cost to stay at Mercure Welcome Melbourne?

As of May 1, 2026, prices found for a 1-night stay for 2 adults at Mercure Welcome Melbourne on May 18, 2026 start from CA $111, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Welcome Melbourne have an airport shuttle?

Airport shuttle services are not available at Mercure Welcome Melbourne.

How close is Mercure Welcome Melbourne to the beach?

This hotel is 5.2 mi (24-min drive) from St Kilda Beach and 5.8 mi (23-min drive) from Elwood Beach. Don't forget your sunscreen!

Does Mercure Welcome Melbourne offer free breakfast?

Free breakfast isn’t provided at Mercure Welcome Melbourne, but buffet breakfast is offered for a fee of AUD 30 for adults and AUD 15 for children. It's available on weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a casino at Mercure Welcome Melbourne?

No, there is no casino at this hotel, but Crown Casino (4-min drive) is nearby.

What time is check-in at Mercure Welcome Melbourne?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Mercure Welcome Melbourne?

Free parking is not available at this hotel. Self parking is available for AUD 28 per night.

Does Mercure Welcome Melbourne have a pool?

Mercure Welcome Melbourne does not have a pool.

Does Mercure Welcome Melbourne have a restaurant?

Mercure Welcome Melbourne is home to The Louden Kitchen Grill, which features local cuisine.

Does Mercure Welcome Melbourne have a spa?

There are no spa services available at this hotel.

How close is Mercure Welcome Melbourne to downtown Melbourne?

Mercure Welcome Melbourne is 0.3 mi away from Melbourne.

Mercure Welcome Melbourne Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 320 out of 1000 reviews
Rating 8 - Good. 374 out of 1000 reviews
Rating 6 - Okay. 172 out of 1000 reviews
Rating 4 - Poor. 88 out of 1000 reviews
Rating 2 - Terrible. 46 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Jimmy

Services was very bad
Stayed 1 night in Jan 2026

8/10 Good

Peter Ping Kwong, Rego Park

Stayed 3 nights in Dec 2025

6/10 Okay

Jimmy

Travelled with family
Services very bad.
Stayed 5 nights in Jan 2026

2/10 Terrible

Leesa

Stayed 2 nights in Jan 2026

6/10 Okay

Robert

Disliked: Amenities
Had a so called king room which was very basic, carpets everywhere worn and not very clean, strong smell of cleaning fluid. Not a hotel just rooms no facilities, staff ok , Well placed in central Melbourne
Stayed 1 night in Jan 2026

6/10 Okay

Miki

Travelled with family
Liked: Cleanliness, staff & service
Pros: Location - in the heart of the CBD Courteous staff Clean with modern fittings Good price for the location Cons: Location - beggars and drunk people hanging out in the area. We were harassed in the hotel lobby by a drunk man. Staff did sort him out. Rooms - are essentially fitted out concrete boxes. They feel very sterile and unwelcoming, almost like a cell. The use of fluro lighting does not help. For the price and location, it is fine if you are just looking for a place to sleep. I personally would not want to stay here more than a night if I was planning on spending any length of time hanging out in the room.
Stayed 1 night in Jan 2026

8/10 Good

Kerrie

Travelled with partner
Clean large room. Great location!
Stayed 6 nights in Jan 2026

8/10 Good

Jacinta

Liked: Cleanliness, staff & service, property conditions & facilities
Location is so convenient to everything. Close to tram stops, right in the city, just a step to the shops.
Stayed 2 nights in Jan 2026

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
On the plus side great breakfast. Set up in reception odd. 2 people working in a tight area, when another kiosk was on the otherside & not enough room for guests to both talk to staff at the same time & couldn't hear from guest also speaking at the same time. Staff seem to have no idea what was going on when we were checking in, thought we were checking out. Then more confusion when checking out & leaving bags for the day. Small issue but had to ask for toilet rolls, usually there is an adequate supply for the length of stay in the case 1 was not enough when staying for more than 1 night.
Stayed 2 nights in Dec 2025

10/10 Excellent

Maree

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Group stay for a support group for a rare brain disorder. Gathering our volunteer committee from all over Australia for workshopping. The staff were exceptional. The ideology of the Hotel with their programs to support people are also to be commended. Our group really enjoyed our stay and the use of the small conference room for our meeting. We will definitely return.
Stayed 4 nights in Jan 2026

10/10 Excellent

Dorothy

Stayed 1 night in Dec 2025

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location bathroom needed maintenance
Stayed 2 nights in Jan 2026

10/10 Excellent

Pam Raewyn

Liked: Cleanliness, amenities, property conditions & facilities
Great room fir what we needed Nice staff
Stayed 5 nights in Jan 2026

8/10 Good

Aaron

The room was clean on arrival
Stayed 6 nights in Jan 2026

8/10 Good

Susan, Prospect

Liked: Cleanliness, amenities
Overall good quality at a reasonable price right in the heart of Melbourne
Stayed 5 nights in Jan 2026

6/10 Okay

Jessica

Stayed 3 nights in Jan 2026

6/10 Okay

Emily

Stayed 2 nights in Dec 2025

4/10 Poor

Fiona

Lift was too noisy all night barely slept
Stayed 1 night in Dec 2025

10/10 Excellent

Lila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for shopping and walking around.
Stayed 1 night in Dec 2025

6/10 Okay

Geoffrey

Travelled with family
Liked: Property conditions & facilities
Room clean on arrival. Staff generally helpful. No rrom cleaned/ tidied during our stay. Rubbish not removed, except by us, no bathroom cleaning/ linen and towels changed.
Stayed 3 nights in Dec 2025

4/10 Poor

Daisy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
When I tried to check in just before 2pm, the counter said I have to pay $20 to check in before 2pm. I was only 15 minutes before check in. I later check-in in after 4.30pm after late lunch. I paid the hotel early and is this the service that I get to pay for checking in slightly early. I have stay at this place frequently and also recommended my friends at this hotel. Ver disgraceful behaviour on this holiday season.
Stayed 1 night in Dec 2025

4/10 Poor

Leiqing

Travelled with family
Disliked: Amenities
staff at reception was rude.
Stayed 5 nights in Dec 2025

10/10 Excellent

Daniel, Queanbeyan

Stayed 1 night in Dec 2025

6/10 Okay

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities
Check in was not as smooth as it normally is. I was offered a room upgrade a few days prior to arrival at $6 per night, which I applied for. At check in, I mentioned about the upgrade application and the receptionist first stated that the upgrade is $25 per night. I told them the price in the offer. They tapped away on the computer and then came back with a price of $8 per night. I declined this and stated that the offer was $6 per night and started going through my emails to show them. They then made it $6 per night and then we proceeded with completing check in.
Stayed 3 nights in Dec 2025

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Eggs were half cold and tasteless. Parking was advertised as onsite but you had 2 walk two blocks to get to it. Room was very small and advertised as a family room. Shower was made for kids.
Stayed 2 nights in Dec 2025