Arrow on Swanston

3.5 star property
Family-friendly 3.5-star aparthotel near Melbourne Museum

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Photo gallery for Arrow on Swanston

Premium Penthouse Apartment
Two Bedroom Apartment | Living area
4 Bedrooms Apartment | Terrace/patio
Premium Penthouse Apartment | City view
Front of property - evening/night

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Gym

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Queen Victoria Market
    ‪7 min walk‬
  • Princess Theatre
    ‪14 min walk‬
  • Marvel Stadium
    ‪2 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

Studio Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed

One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

Deluxe King Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Deluxe One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Two Bedroom Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

4 Bedrooms Apartment

  • 4 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

Two Single Bedroom Apartment

  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

Deluxe Two Bedrooms Apartment

  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

Triple Single Beds Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Twin Beds

Premium Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

Deluxe Family Apartment

  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

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About the area

Melbourne

Carlton stay.Within a 10-minute walk of this Carlton aparthotel, you'll find Lygon Street and Queen Victoria Market. Royal Exhibition Building and Melbourne Museum are also within 2 miles (3 km).

What's nearby

  • Queen Victoria Market - 7 min walk - 0.6 km
  • Princess Theatre - 14 min walk - 1.2 km
  • Marvel Stadium - 2 min drive - 1.9 km
  • Rod Laver Arena - 3 min drive - 2.3 km
  • Melbourne Cricket Ground - 4 min drive - 2.7 km

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Little Bang Espresso - ‬3 min walk
  • ‪Captain Melville - ‬4 min walk
  • ‪Hareruya Pantry - ‬4 min walk
  • ‪Ini Studio - ‬4 min walk
  • ‪Humble Rays - ‬4 min walk

About this property

Arrow on Swanston

Family-friendly 3.5-star aparthotel near Melbourne Museum
Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business center and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 9 levels
  • 9688 sq ft of conference space
  • 900 sq m of conference space
  • Built in 2003
  • Deli
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Similar properties

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 25 per night; includes in/out privileges)

Family friendly

  • Children stay free (see details)
  • Free crib
  • High chair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business center
  • Conference center (9,688 square feet of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping mall
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 200 units
  • 9 floors
  • Banquet hall
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. Onsite parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. The property is professionally cleaned.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 731 out of 2596 reviews
Rating 8 - Good. 784 out of 2596 reviews
Rating 6 - Okay. 470 out of 2596 reviews
Rating 4 - Poor. 302 out of 2596 reviews
Rating 2 - Terrible. 309 out of 2596 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Garima

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very very very different rooms to what is shown on the picture. Booked deluxe family apartment but ended up with a room size of a compact box. The room was 1bedroom room made as 2bed and named as deluxe where there was no proper ventilation for air. On top of that, the cupboards were dirty and greasy when touched. The spoons, cups and all utensils were dirty not in a condition to use. Everything around there was greasy even the sponge was dirty. Paid for parking but another person asked for parking charge and when told it was paid and check the records he was rude. And ended up not updating the parking authority on the card. We had to call everytime for both entry and exit. Very very very inconvenient and cheap hotel to what was expected. So Much money for a piece of box. Stinky bed and towels and cockroaches. Finally after showing frustration they offered another apartment with double beds when we had booked for queen, this room stink of pee. We had to spray our perfumes to be able to stay in the living room.
Stayed 3 nights in Feb 2025

8/10 Good

Rowan

Liked: Cleanliness, amenities, property conditions & facilities
An absolute value for money stay
Stayed 1 night in Mar 2025

8/10 Good

Wren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was smooth. Staff were polite
Stayed 1 night in Mar 2025

10/10 Excellent

Vaughan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were neat, functional, u will find everything that u expect
Stayed 1 night in Mar 2025

10/10 Excellent

Vespera

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location. The variety of foods for breakfast included traditiona
Stayed 1 night in Mar 2025

10/10 Excellent

Briony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfy bed, good breakfast, handy pool with shower and towels available
Stayed 1 night in Mar 2025

6/10 Okay

Tracey

Travelled with group
Liked: Cleanliness
Was ok for price. Public transport at the door. But too far from the station where the airport bus takes you too. If you arrive too late to Melbourne, the public transport system will have ceased for the day.
Stayed 2 nights in Mar 2025

6/10 Okay

Cheril

Travelled with family
Did not match what was in the pictures.
Stayed 2 nights in Mar 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, room comfort

Two night stay

Two night stay, friendly staff, room clean and comfortable but dated, great location with a busy tram stop out the front
Stayed 2 nights in Mar 2025

10/10 Excellent

Fairchild

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service was first class. The room was spacious and very clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Radcliffe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The architecture beauty of the hotel..epitome of heritage and modern luxury
Stayed 1 night in Mar 2025

10/10 Excellent

Isla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and helpful, excellent breakfast, clean and comfortable rooms.
Stayed 1 night in Mar 2025

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service was first class. The room was spacious and very clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Clara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very courteous. The breakfast was excellent with a huge variety of food
Stayed 1 night in Mar 2025

10/10 Excellent

Lucian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place. The property is great. We had fun staying there. The swimming pools were good
Stayed 1 night in Mar 2025

2/10 Terrible

Kylie

Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend at all. Dirty floors, broken shower not given hand towels reception couldnt careless no apologies at all.
Stayed 1 night in Mar 2025

10/10 Excellent

Dorian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the bed was very comfortable, the WiFi signal was great. Hotel staff were very hospitable and courteous. Overall a very good stay. Great cozy vibe in general.
Stayed 1 night in Mar 2025

10/10 Excellent

Quillon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Amenities were good. Bed was comfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

Callista

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is clean .. rooms are clean. Location is great
Stayed 1 night in Mar 2025

10/10 Excellent

Farley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff were pleasant and very helpful and decent breakfast
Stayed 1 night in Mar 2025

2/10 Terrible

Linda

Disliked: Cleanliness, property conditions & facilities
Rooms are not what they show on the site at all false advertising definitely
Stayed 3 nights in Mar 2025

10/10 Excellent

Xenith

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I really enjoyed our staying at this hotel and the breakfast was amazing
Stayed 1 night in Mar 2025

10/10 Excellent

Abner

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large rooms spacious Value for money Food was outstanding
Stayed 1 night in Mar 2025

10/10 Excellent

Rosalind

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful facilities, great luxurious room and lovely, helpful staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Leander

Liked: Cleanliness, amenities, property conditions & facilities
Great room with view Fabulous rooftop
Stayed 1 night in Mar 2025