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3.5 out of 5
See all 17 travelocity Reviews

"Property needs to be updated. Stains on the floor and needs to be brought up to date. For it to connected to the convention center it is not up to dat ... " More

By a verified traveller on Sun 02 Oct 2022

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Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $152* Per night/room 5 May - 6 May

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Memphis Downtown Hotel ratings based on 17 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Memphis Downtown Hotel

Everyone (8) Couples (1) Family (4)
1 out of 5
The rooms were filthy and every time the furnace kicked in a horrible musty smell came from the vents. Carpet was filthy and stained.

Posted by on 31 Dec. 2023

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Comment from Hotel Management

31 Jan. 2024 by General Manager

Dear Kenneth,Thank you for sharing your experience. We are concerned to hear about the cleanliness issues you encountered. We're committed to addressing these matters promptly to ensure a comfortable and enjoyable environment for all our guests. Your feedback is valuable in helping us improve, and we hope to have the opportunity to provide you with a more pleasant experience in the future.

4 out of 5

Posted by on 30 Oct. 2022

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3 out of 5
Property needs to be updated. Stains on the floor and needs to be brought up to date. For it to connected to the convention center it is not up to date.

Posted by on 2 Oct. 2022

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Comment from Hotel Management

4 Oct. 2022 by General Manager

Dear Amanda,Thank you for your recent stay, and we appreciate you taking the time to share your insightful comments. We're sorry to hear that you were disappointed with some aspects of your visit. Your feedback regarding any updates needed is gratefully received and allows us to constantly review guest satisfaction and where improvements could be made. We hope to have the opportunity to impress you the next time you're in the area.

1 out of 5

Posted by on 28 Dec. 2021

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4 out of 5
Everything was great. Nice room, great rate, friendly staff, and very convenient. My only complaint is that my room only had decaf coffee, and no regular coffee. Not that big a deal. I'll be back. Valets were very friendly and accommodating.

Posted by , from GIDEON on 8 Nov. 2021

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4 out of 5

Posted by , from GIDEON on 7 Nov. 2021

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5 out of 5
The hotel location is conveniently located near highways, without the noise, and local downtown restaurants. Gym and pool were very nice.

Posted by on 16 Aug. 2021

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Comment from Hotel Management

2 Sep. 2021 by John W

Dear Anonymous, Thank you for taking the time to share your review. We look forward to another opportunity to serve you!

2 out of 5

Posted by on 19 Apr. 2021

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Comment from Hotel Management

19 May 2021 by John W

Dear Anonymous, Thank you for sharing your feedback. We truly appreciate your business and look forward to another opportunity to serve you!

5 out of 5
Such a nice hotel, we stayed an additional weekend.

Posted by on 5 Apr. 2021

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Comment from Hotel Management

17 Apr. 2021 by John W

Dear Anonymous, Thank you for your feedback. We pride ourselves on providing a memorable experience for all of our guests and we look forward to another opportunity to serve you!

1 out of 5

Posted by on 13 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by John W

Dear Anonymous, Thank you for taking the time to share your feedback.

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