The apartment was dirty. Floors were unsweeped, one of the toilets even has urine and paper inside. Showers had mold and mildew and one of the shower doors was falling apart. Apartament did not have any cooling System, not even a fan. We opened the windows and Neighbours were loud. We emailed the property to let them know we were going to be late. The instructions said to do so, so they can provide us with lockbox code. They never responded, than we call and the lady very rude and demeaning told us that she will charge us $20 Euros and that there wasn’t any lockbox. She also told me several times if I didn’t listen, when I asked her again. Very rude and condescending. When we arrived she took the keys from a lockbox and opened the door. We told her that the apartment was not to our standards and she just kept asking for her $20 euros and when paid left. I don’t think this property should be a part of Hotels.com listing and urge you to find someplace else. Only good side it was within walking distance to metro station and near restaurants and supermarket, but other than that, it’s not worth it.