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"The room was cold it took a long time to warm up . No slippers and bathrobes in the room " More

By a verified traveller on Tue 03 Dec 2019

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Hotel Description

4-star family-friendly hotel near Sainte-Catherine Street, connected to a shopping center

Central Montreal getaway

With a stay at this Ville-Marie hotel, you'll be steps from Complexe Desjardins and Sainte-Catherine Street. Museum of Contemporary Art and Place des Arts are also within half a mile (1 km).

Multiple dining options

This eco-friendly hotel includes 2 restaurants, an indoor pool, and a fitness center. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. WiFi in public areas is free.

Free WiFi, comfy beds

The 595 soundproofed guestrooms offer free WiFi and comfy beds. Refrigerators and coffee/tea makers provide the conveniences of home, and other amenities include room service and cable TV. Housekeeping is available on request.

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$195* Per night/room 29 Aug. - 30 Aug.

Presidential Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed (Vice Presidential)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

DoubleTree by Hilton Montreal ratings based on 5 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Montreal

Everyone (2) Family (3)
1 out of 5
Although the lady at the front desk was super polite and tried her best to accommodate me I had to change room twice - once for noisy AC unit and the second time because the bathroom was obviously not cleaned properly (hair, smudges, ever urine) in spite of Lysol stickers everywhere. The third room they put me in yet AGAIN had a dirty bathroom but I didn't want to be a pain in the rear and went along with this. Sorry, I don't consider myself to be a difficult customer but I can't recommend this hotel.

Posted by , from Mississauga, ON on 10 Sep. 2020

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Comment from Hotel Management

19 Sep. 2020 by Katy A

Thank you for taking the time to write a review and for staying with us recently. We take great pride in providing great guest service and especially clean rooms, and we regret that we missed the mark on this occasion. Please allow us the opportunity to make it right by you. You may reach out to me or one of our guest experience associate at 514-285-1450 ext 2289. We look forward to hearing from you soon.

3 out of 5
The room was cold it took a long time to warm up . No slippers and bathrobes in the room

Posted by on 3 Dec. 2019

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Comment from Hotel Management

12 Dec. 2019 by grhilton

Thank you for taking the time to share your feedback. I am sorry the room was cold. We willl ensure the standard room temperature of 22 degrees is observed by the housekeeping staff. Please note that slippers and bathrobes are provided on the Executive floors only.

5 out of 5
Location was very good and cinvenient to stores. Didnt really require getting in the rain

Posted by on 9 Oct. 2019

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Comment from Hotel Management

10 Oct. 2019 by grhilton

Thank you for taking the time to share your feedback. I am delighted you enjoyed your stay with us. We hope to have the pleasure of welcoming you again soon!

5 out of 5

Posted by on 12 Aug. 2019

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5 out of 5
Great location for exploring on foot. In the evening, outdoor entertainment and activities are right there. Don't skip Chocolat Favorits for the best dipped soft serve ice cream right around the corner. Nothing not to like!

Posted by on 29 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by ginetter

Thank you for taking the time to share your experience and for the perfect score!, it means a lot to us. I am delighted to see that you enjoyed your stay with us and Chocolats Favoris! We look forward to welcoming you back soon.

About the DoubleTree by Hilton Montreal

Location 1255 Jeanne-Mance, Montreal, QC H5B1E5

Property Features

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. A computer station is on site and WiFi is free in public spaces. DoubleTree by Hilton Montreal offers its guests an indoor pool and a fitness center. Event space at this hotel measures 37700 square feet (3502 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the family-friendly DoubleTree by Hilton Montreal. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Montreal hotel is smoke free.

  • 1 building
  • 595 guestrooms or units
  • 20 levels
  • 2 dining venues
  • 37700 sq ft of conference space
  • 3502 sq m of conference space
  • Built in 1976
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Trudeau International Airport (YUL) (20.6 km / 12.8 mi)
  • Train station: Montreal Central Station (1.5 km / 1 mi)
  • Metro station: Place des Arts Station (0.2 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Montreal offers 595 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. Televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Montreal hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Bivouac - This restaurant specializes in local cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Hub - This buffet restaurant serves breakfast only. Open daily.

Halte par Bivouac - This coffee shop serves light fare only. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not accept Visa/MasterCard debit cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Due to COVID-19, daily housekeeping and valet parking are not available until further notice.

Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 30 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 65 per accommodation, per stay (maximum CAD 100 per stay)
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 49 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards
  • Staffed front desk
  • Car not required
  • LGBTQIA friendly
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 19 and CAD 25 for adults, CAD 19 and CAD 25 for children (approximately)
  • Self parking fee: CAD 22 per night
  • Pet fee: CAD 65 per accommodation, per stay (maximum CAD 100 per stay)
  • Service animals are exempt from fees
  • In-room microwave fee: CAD 25 per stay
  • Rollaway bed fee: CAD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Montreal
  • Hyatt Montreal Regency
  • Hyatt Regency Hotel Montreal
  • DoubleTree Hilton Montreal Hotel
  • Montreal Hyatt
  • Montreal Hyatt Regency
  • Montreal Regency Hyatt
  • Regency Hyatt Montreal
  • Regency Montreal
  • Hyatt Regency Montreal Hotel Montreal
  • Hyatt Regency Montreal Hotel
  • DoubleTree Hilton Montreal
  • Montreal Hyatt Regency
  • Hyatt Montreal
  • DoubleTree by Hilton Montreal Downtown
  • Hyatt Regency Montreal
  • DoubleTree by Hilton Montreal Hotel
  • DoubleTree by Hilton Montreal Montreal
  • DoubleTree by Hilton Montreal Hotel Montreal

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.