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"The cleanliness of the bathroom was lacking a bit with some obvious grime still present in the shower and floor tiles . The bathroom seemed outdated w ... " More

By a verified traveller on Sun 12 Jan 2020

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Hotel Description

Hotel near Marienplatz in Munich

City center stay

Within a 10-minute walk of this Munich City Centre hotel, you'll find Karlsplatz - Stachus and Theresienwiese. Marienplatz and BMW Welt are also within 3 miles (5 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 9 conference rooms, 24-hour business center, and laundry service. Free self parking, a coffee shop, and a snack bar/deli are also offered.

Comfort Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Triple Room, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Cristal Munchen ratings based on 5 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Cristal Munchen

Couples (1) Family (2)
2 out of 5
Mold in shower, elevated bathtub was hazardous to step out of, and poor plumbing caused horrendous smell when the sink was ran. Despite the conditions, the staff was very accommodating.

Posted by on 25 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by T. K. * Hotel Cristal - Online Reputation Team

Thank you for taking the time to review your recent stay with us. Of course this is not the impression we want you to leave with! We appreciate the constructive critique, as we are continuously striving to improve our guest experience. Our hope is that you will give us a chance to better serve you in the future. Kind regards,

3 out of 5
The cleanliness of the bathroom was lacking a bit with some obvious grime still present in the shower and floor tiles . The bathroom seemed outdated with tub instead of a shower.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

12 Jan. 2020 by T.K. * Hotel Cristal - Online Reputation Team

We will speak to our housekeeping staff regarding the issues you had while staying with us. Please accept our sincerest apologies. It was a pleasure to welcome you with us and we hope to see you again in the future.

5 out of 5
I liked this Hotel cuz of how close it is to Munich city Center and there Oktoberfest.

Posted by on 28 Sep. 2019

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Comment from Hotel Management

3 Oct. 2019 by Hotel Cristal München

We are very happy to hear you liked our hotel and hope to see you soon in the near future. Warm regards, Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

2 out of 5
Location is very closed to a Main train station, however, there are a lot of beggars and junkies around the location. It’s a culture shock to me. Never in my thoughts Munich is like that.

Posted by on 24 Jul. 2019

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Comment from Hotel Management

28 Jul. 2019 by Hotel Cristal München

We are very sorry to hear that you were not satisfied with some experiences during your stay, dear Fifi. There is indeed a big cultural diversity surrounding us as at any international big city! We appreciate the time you took to share your concerns and if there is anything else we can do for you, please let us know. Kind regards, Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

5 out of 5
Near the Hauptbahnhof and the Marienplatz. The staff was friendly and helpful, spoke English better than most Americans I know. The rooms are great and the breakfast is a 10 out of 10.

Posted by on 10 Jul. 2019

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Comment from Hotel Management

14 Jul. 2019 by Hotel Cristal München

Your fantastic feedback is much appreciated and we are so happy you had a wonderful stay! This is surely going to go a long way with us. On behalf of our entire team, thank YOU! We hope it won't be too long until we see you again. Best wishes from Munich, Hotel Cristal München Team Tatiana Oliveira-Klinkmann Online Reputation Agent

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 9 meeting rooms. Event space at this hotel measures 5683 square feet (528 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hotel Cristal Munchen. Self parking is free.

  • 1 building
  • 100 guestrooms or units
  • 6 levels
  • 5683 sq ft of conference space
  • 528 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Train station: Karlsplatz S-Bahn (0.7 km / 0.4 mi)
  • Metro station: Munich Central Station Tram Stop (0.4 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Hotel Cristal Munchen offers 100 accommodations with safes and coffee/tea makers. 80-cm flat-screen televisions come with cable channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This Munich hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 10:00 AM.

Hotel Cristal Munchen has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are available for EUR 20.0 per stay.

Pet Policy

  • Food and water bowls are available

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

  • Children stay free
  • Parking height restrictions apply
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Online Penalty Collection
  • Children stay free 12
  • Property is not cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately EUR 9.6 for adults and EUR 9.6 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 20 (subject to availability)
  • Crib (infant bed) fee: EUR 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Cristal
  • Best Western Cristal Munich
  • Best Western Hotel Cristal
  • Best Western Hotel Cristal Munich
  • Hotel Cristal München Munich
  • Hotel Cristal München
  • Cristal München Munich
  • Cristal München
  • Hotel Cristal München
  • Hotel Cristal Munchen Hotel
  • Hotel Cristal Munchen Munich
  • Hotel Cristal Munchen Hotel Munich

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.