2/10 Terrible
Karen
Travelled with family
Jul 21, 2025
Disliked: Amenities
We were assigned a room with a known issues with the door lock. As a single mom with a daughter, I was frustrated that they would do this. Our neighbors told us the lock didn't work because their mom was in the room prior to us and they requested that she be moved. We tested the door and sure enough you could just simply push it open. I went to the front and asked to be moved. Then was moved to a room where the air was not working. It was in the 90's and we were already sweaty from lugging our luggage all over the hotel. The hallways were hot (not air moving). We had 3 hours before we were supposed to attend an event. I went to the desk and said I did not want to stay there as I was unsatisfied with the accommodations. They refused a refund since I booked through Travelocity. I took it to Travelocity and they also declined to refund the money. I will never use either of them again.
Karen
Stayed 1 night in Jul 2025