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Hotel Description

Family-friendly 4-star hotel near Fallsview Indoor Waterpark

City center retreat

Your stay at this hotel will put you steps from Oakes Garden Theatre and a 5-minute walk from Queen Victoria Park. Fallsview Indoor Waterpark and Casino Niagara are also within half a mile (1 km).

Casino, 24-hour fitness

This smoke-free hotel features a casino, a full-service spa, and a water park. Bring the family and enjoy the mini golf, children's pool, and waterslide. Enjoy a meal in one of the 3 restaurants and freebies like WiFi in public areas and a casino shuttle.

Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
CA $169* Per night/room 6 Feb. - 7 Feb.

Room, 2 Queen Beds, Balcony, View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking, View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Balcony, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Balcony, View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking, View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Sheraton Fallsview Hotel ratings based on 26 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Fallsview Hotel

Everyone (10) Couples (6) Family (8)
5 out of 5

Posted by on 31 Oct. 2022

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1 out of 5
Property smelt horrible when we walked in, the ac did not work so we had to open the windows all night. The only reason we booked Sheraton was for the jacuzzi which was also broken and didn’t work. It was extremely uncomfortable and disappointing

Posted by on 1 Aug. 2022

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Comment from Hotel Management

2 Aug. 2022 by Guest Services

Dear Valeria, thank you for your review. We are sorry that our lobby smell was an inconvenience. We are also disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable stay; therefore, we apologize this was not your experience. Furthermore, we regret that you were unhappy with our amenities. We have noted all your concerns to discuss them with appropriate individuals as we continuously strive to improve our guest experience. Thank you again for your patience; we hope to see you soon. Best Regards, Zach Guest Services

5 out of 5
Great place, super busy, but staff handled it great

Posted by , from LONDON on 17 Mar. 2022

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5 out of 5
Great stay

Posted by on 21 Feb. 2022

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Comment from Hotel Management

22 Feb. 2022 by Guest Services

Dear Nazanin, thank you for rating your stay at Sheraton Fallsview Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Best Regards, Zach, Guest Services

5 out of 5

Posted by on 6 Aug. 2021

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5 out of 5
Good

Posted by on 20 Jul. 2021

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3 out of 5
Hotel was redone and it’s lovely. Lots of space in our room. Big bathroom. Decor is calming and comfy

Posted by on 3 Jul. 2021

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3 out of 5
When we arrived, cars were lined up for valet parking. We were finally told a spot was available on site, and we pulled in and parked. After getting our things out of the car, one of the valet guys in the garage said we cant stay there, its for "check in only, then you have to move". This now our 4th stay at this location in the past 8 months. EVERYTIME, we have parked there and paid the $50 to do so. When we told him that, he said we still cant stay there. There was a line up out the doors for people waiting to check in. We waited 45 minutes in line to check in. Once we checked in, we paid 75$ to keep our parking spot in the on site garage (CRAZY) Not all tills were open. On a friday evening it should be all hands on deck. The wait time was very excessive. After checking into our room and dropping off our things, we went down to the gift shop. After buying some items and ice cream, we went back to our room and our key would not let us in. We then had to go back downstairs, WAIT IN LINE again with melting ice cream to get someone to help us get into our room. We were also told our room would have "one of the best fallsviews"...it was more of a city view as we could see the ferris wheel and all the other stores on Clifton Hill. Not a great experience this time around. Unsure if we will continue to come here.

Posted by on 19 Jun. 2021

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5 out of 5
Great attitude by gal at reception and the best beds in the world!

Posted by , from Niagara Falls on 8 Oct. 2020

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2 out of 5
Indoor pool was closed which was not stated on website. Was the whole reason for booking that motel

Posted by on 24 Aug. 2020

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About the Sheraton Fallsview Hotel

Location 5875 Falls Ave, Niagara Falls, ON L2G3K7

Property Features

Sheraton Fallsview Hotel offers its guests a full-service spa, a water park (surcharge), and a waterslide. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. You'll find a business center on site. There are 18 meeting rooms available. A casino, an outdoor pool, and an indoor pool are also featured at the family-friendly Sheraton Fallsview Hotel. For a fee, parking is available. This 4-star Niagara Falls hotel is smoke free.

  • 669 guestrooms or units
  • 22 levels
  • 3 dining venues
  • Casino
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Arcade/game room
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Niagara Falls, ON (XLV-Niagara Falls Train Station) (2.9 km / 1.8 mi)
  • Property shuttles: Free casino shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Fallsview Hotel offers 669 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Massimo’s Italian - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Fallsview Buffet - This buffet restaurant serves dinner only. Open daily.

Breakfast Buffet on 13 - This buffet restaurant serves breakfast and lunch. Open daily.

Niagara Vines Lobby Wineb - This wine bar serves dinner only. Open daily.

Starbucks - This coffee shop serves breakfast and lunch. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per stay.

Pet Policy

  • Pets and service animals are not allowed at Sheraton Fallsview Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Children stay free
  • Service animals not allowed
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free 18
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 42.95 for adults and CAD 21.48 for children (approximately)
  • Fee for in-room wireless Internet: CAD 15.95 per day (rates may vary)
  • Self parking fee: CAD 39 per night (in/out privileges)
  • Valet parking fee: CAD 59 per night (in/out privileges)
  • Rollaway bed fee: CAD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Falls Sheraton
  • Sheraton Falls
  • Sheraton Hotel Falls
  • Niagara Falls Sheraton
  • Sheraton Hotel Niagara Falls
  • Sheraton Niagara Falls
  • Sheraton On The Falls Hotel Niagara Falls
  • Sheraton Falls Hotel Niagara Falls
  • Sheraton Falls Hotel
  • Sheraton Falls Niagara Falls
  • Sheraton On The Falls Hotel Niagara
  • Sheraton On The Falls
  • Sheraton On The Falls Hotel
  • Sheraton Fallsview Hotel Hotel
  • Sheraton Fallsview Hotel Niagara Falls
  • Sheraton Fallsview Hotel Hotel Niagara Falls

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.