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4.3 out of 5

"Hotel was redone and it’s lovely. Lots of space in our room. Big bathroom. Decor is calming and comfy " More

By a verified traveller on Sat 03 Jul 2021

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Hotel Description

Family-friendly 4-star hotel near Fallsview Indoor Waterpark

City center retreat

Your stay at this hotel will put you steps from Oakes Garden Theatre and a 5-minute walk from Fallsview Indoor Waterpark. Casino Niagara and Queen Victoria Park are also within half a mile (1 km).

Casino, 24-hour fitness

This romantic hotel features a casino, a full-service spa, and a water park. Bring the family and enjoy the mini golf, children's pool, and waterslide. Enjoy a meal in one of the 3 restaurants and freebies like WiFi in public areas and a casino shuttle.

WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 669 guestrooms also offer WiFi and TVs with cable channels. Room service, premium bedding, and free bottled water are also available. Housekeeping is available on request.

Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
CA $129* Per night/room 5 Dec. - 6 Dec.

Room, 2 Queen Beds, Balcony (Falls View)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, Balcony (Falls View, High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds (Falls View, High Floor)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking, View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Sheraton Fallsview Hotel ratings based on 47 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Fallsview Hotel

Everyone (19) Couples (11) Family (16)
5 out of 5

Posted by on 6 Aug. 2021

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5 out of 5
Good

Posted by on 20 Jul. 2021

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3 out of 5
Hotel was redone and it’s lovely. Lots of space in our room. Big bathroom. Decor is calming and comfy

Posted by on 3 Jul. 2021

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3 out of 5
When we arrived, cars were lined up for valet parking. We were finally told a spot was available on site, and we pulled in and parked. After getting our things out of the car, one of the valet guys in the garage said we cant stay there, its for "check in only, then you have to move". This now our 4th stay at this location in the past 8 months. EVERYTIME, we have parked there and paid the $50 to do so. When we told him that, he said we still cant stay there. There was a line up out the doors for people waiting to check in. We waited 45 minutes in line to check in. Once we checked in, we paid 75$ to keep our parking spot in the on site garage (CRAZY) Not all tills were open. On a friday evening it should be all hands on deck. The wait time was very excessive. After checking into our room and dropping off our things, we went down to the gift shop. After buying some items and ice cream, we went back to our room and our key would not let us in. We then had to go back downstairs, WAIT IN LINE again with melting ice cream to get someone to help us get into our room. We were also told our room would have "one of the best fallsviews"...it was more of a city view as we could see the ferris wheel and all the other stores on Clifton Hill. Not a great experience this time around. Unsure if we will continue to come here.

Posted by on 19 Jun. 2021

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5 out of 5
Great attitude by gal at reception and the best beds in the world!

Posted by , from Niagara Falls on 8 Oct. 2020

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2 out of 5
Indoor pool was closed which was not stated on website. Was the whole reason for booking that motel

Posted by on 24 Aug. 2020

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3 out of 5
First time staying at any Sheraton hotel. Was disappointed due to the fact we paid extra for what I thought was a modernly renovated 22nd floor premium suite but it turned out to be the 19th floor and the room kinda outdated :/ no room service no water park ( cvd19’s fault I know ) but I feel like the value wasn’t there, for almost $250 a night I was hoping for a lot more, or at least pay less to substitute lack of services. Staff were great no one was rude and we were comfortable but I just kept looking up at the people above us who had walk out balcony’s like what!? I wanted that lol

Posted by on 28 Jun. 2020

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Comment from Hotel Management

29 Jun. 2020 by Guest Experience Manager

Dear Guest, thank you for taking the time to post a review of your time with us. We regret that some of our amenities were not available during your stay, and we are disappointed to read our accommodations did not provide the value you were hoping for. Everything we do is in the best interest of our guests and associates, so we appreciate your patience at this time. On a positive note, we thank you for recognizing our team for their helpful, friendly service. It was a pleasure to have you as our guest, and we hope you will give us a chance to provide you with the exceptional stay you deserve. Zach, Guest Experience Manager

5 out of 5

Posted by on 6 Mar. 2020

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Comment from Hotel Management

19 Apr. 2020 by Guest Experience Manager

Dear Guest, thank you for choosing to stay with us and for the generous rating. We are delighted to have exceeded your expectations and look forward to your next visit. Zach Guest Experience Manager

4 out of 5
Liked that on the 21st floor we were on had a microwave we could use in with the ice machine. Didn't like the partying neighbors at 2 am. The hotel staff to care of it right away though.

Posted by on 23 Feb. 2020

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4 out of 5
The only downfall is distance and cost of self parking Overnight should be reduced rates

Posted by on 3 Nov. 2019

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Comment from Hotel Management

5 Dec. 2019 by FD

Thank you for taking the time to leave your feedback! We are happy to see you enjoyed your time here and do hope to see you another time!

About the Sheraton Fallsview Hotel

Location 5875 Falls Ave, Niagara Falls, ON L2G3K7

Property Features

Sheraton Fallsview Hotel offers its guests a full-service spa, a water park (surcharge), and a waterslide. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. You'll find a business center on site. There are 18 meeting rooms available. A casino, an outdoor pool, and an indoor pool are also featured at the family-friendly Sheraton Fallsview Hotel. For a fee, parking is available. This 4-star Niagara Falls hotel is smoke free.

  • 669 guestrooms or units
  • 22 levels
  • 3 dining venues
  • Casino
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Niagara Falls, ON (XLV-Niagara Falls Train Station) (2.9 km / 1.8 mi)
  • Property shuttles: Free casino shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Fallsview Hotel offers 669 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy English breakfast daily from 7 AM to 11 AM.

Massimo’s Italian - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Fallsview Buffet - This buffet restaurant serves dinner only. Open daily.

Breakfast Buffet on 13 - This buffet restaurant serves breakfast and lunch. Open daily.

Niagara Vines Lobby Wineb - This wine bar serves dinner only. Open daily.

Starbucks - This coffee shop serves breakfast and lunch. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per stay.

Pet Policy

  • Pets and service animals are not allowed at Sheraton Fallsview Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals not allowed
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: CAD 27.95 for adults and CAD 14.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 15.95 per day (rates may vary)
  • Self parking fee: CAD 35 per night (in/out privileges)
  • Valet parking fee: CAD 55 per night (in/out privileges)
  • Rollaway bed fee: CAD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Falls Sheraton
  • Sheraton Falls
  • Sheraton Hotel Falls
  • Niagara Falls Sheraton
  • Sheraton Hotel Niagara Falls
  • Sheraton Niagara Falls
  • Sheraton On The Falls Hotel Niagara Falls
  • Sheraton Falls Hotel Niagara Falls
  • Sheraton Falls Hotel
  • Sheraton Falls Niagara Falls
  • Sheraton On The Falls Hotel Niagara
  • Sheraton On The Falls
  • Sheraton On The Falls Hotel
  • Sheraton Fallsview Hotel Hotel
  • Sheraton Fallsview Hotel Niagara Falls
  • Sheraton Fallsview Hotel Hotel Niagara Falls

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.