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"First time staying at any Sheraton hotel. Was disappointed due to the fact we paid extra for what I thought was a modernly renovated 22nd floor premiu
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Your stay at this hotel will put you steps from Oakes Garden Theatre and a 5-minute walk from Casino Niagara. Crystal Caves and Fallsview Indoor Waterpark are also within half a mile (1 km).
Casino, outdoor pool
This romantic hotel features a casino, a full-service spa, and a water park. Bring the family and enjoy the mini golf, children's pool, and waterslide. Enjoy a meal in one of the 3 restaurants and freebies like WiFi in public areas and a casino shuttle.
WiFi, refrigerators
Featuring conveniences like refrigerators and coffee/tea makers, the 669 guestrooms also offer WiFi and TVs with cable channels. Other amenities include room service, premium bedding, and free bottled water.
Sheraton On The Falls Hotel ratings based on 48 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Sheraton On The Falls Hotel
Everyone (24)Couples (9)Family (15)
3 out of 5
First time staying at any Sheraton hotel. Was disappointed due to the fact we paid extra for what I thought was a modernly renovated 22nd floor premium suite but it turned out to be the 19th floor and the room kinda outdated :/ no room service no water park ( cvd19’s fault I know ) but I feel like the value wasn’t there, for almost $250 a night I was hoping for a lot more, or at least pay less to substitute lack of services. Staff were great no one was rude and we were comfortable but I just kept looking up at the people above us who had walk out balcony’s like what!? I wanted that lol
Posted by a verified traveller on 28 Jun. 2020
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Comment from Hotel Management
29 Jun. 2020
by Guest Experience Manager
Dear Guest, thank you for taking the time to post a review of your time with us. We regret that some of our amenities were not available during your stay, and we are disappointed to read our accommodations did not provide the value you were hoping for. Everything we do is in the best interest of our guests and associates, so we appreciate your patience at this time. On a positive note, we thank you for recognizing our team for their helpful, friendly service. It was a pleasure to have you as our guest, and we hope you will give us a chance to provide you with the exceptional stay you deserve.
Zach,
Guest Experience Manager
5 out of 5
Posted by a verified traveller on 6 Mar. 2020
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Comment from Hotel Management
19 Apr. 2020
by Guest Experience Manager
Dear Guest, thank you for choosing to stay with us and for the generous rating. We are delighted to have exceeded your expectations and look forward to your next visit.
Zach
Guest Experience Manager
4 out of 5
Liked that on the 21st floor we were on had a microwave we could use in with the ice machine. Didn't like the partying neighbors at 2 am. The hotel staff to care of it right away though.
Posted by a verified traveller on 23 Feb. 2020
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4 out of 5
The only downfall is distance and cost of self parking
Overnight should be reduced rates
Posted by a verified traveller on 3 Nov. 2019
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Comment from Hotel Management
5 Dec. 2019
by FD
Thank you for taking the time to leave your feedback! We are happy to see you enjoyed your time here and do hope to see you another time!
5 out of 5
Nice clean property, staff pleasant and view from room was amazing!
Posted by a verified traveller on 15 Oct. 2019
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Comment from Hotel Management
7 Dec. 2019
by FD
Thank you for taking the time to leave your feedback! We are happy to hear that you enjoyed your stay here at our property. Our view is hard to beat! We hope to see you another time!
4 out of 5
Posted by a verified traveller on 2 Mar. 2020
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Comment from Hotel Management
25 Apr. 2020
by Guest Experience Manager
Dear Guest, thank you for staying with us and for your gracious rating. On behalf of all of us at Sheraton on the Falls Hotel, we would like to invite you for another outstanding visit.
Zach,
Guest Experience Manager
5 out of 5
Posted by a verified traveller on 25 Feb. 2020
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4 out of 5
Posted by a verified traveller on 22 Feb. 2020
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4 out of 5
I would definitely recommend the rooms with the Falls view! Excellent!
Posted by a verified traveller on 7 Jan. 2020
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5 out of 5
Posted by a verified traveller on 11 Dec. 2019
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Comment from Hotel Management
12 Dec. 2019
by FD
Thank you so much for taking the time to leave your feedback! We are happy to see you enjoyed your time here at our Sheraton property and do hope to see you another time!
Sheraton On The Falls Hotel offers its guests a full-service spa, a water park (surcharge), and a waterslide. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. There are 18 meeting rooms available. A casino, an outdoor pool, and an indoor pool are also featured at the family-friendly Sheraton On The Falls Hotel. For a fee, parking is available. This 4-star Niagara Falls hotel is smoke free.
669 guestrooms or units
22 levels
3 dining venues
Casino
Nightclub
Bar or lounge
Coffee shop
Deli
Poolside lounge chairs
Charging station for electric cars
Conference center
Business facilities
Breakfast available (surcharge)
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Convenience store
Terrace
Gift shop
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Train station: Niagara Falls Station (2.9 km / 1.8 mi)
Property shuttles: Free casino shuttle
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Sheraton On The Falls Hotel offers 669 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Niagara Falls hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
In-room dining (limited hours)
Television
Cable channels
Movies for purchase
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Shower and tub combination
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.
Massimo’s Italian - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Fallsview Buffet - This buffet restaurant serves dinner only. Open daily.
Breakfast Buffet on 13 - This buffet restaurant serves breakfast and lunch. Open daily.
Niagara Vines Lobby Wineb - This wine bar serves dinner only. Open daily.
Starbucks - This coffee shop serves breakfast and lunch. Open daily.
Room service (during limited hours) is available.
Spa Services
Number of treatment rooms 4
Couples treatment rooms
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Hot stone massage
Spa tub in spa
Minimum age to access spa is 18
Massages
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for CAD 25.0 per stay.
Pet Policy
Pets and service animals are not allowed at Sheraton On The Falls Hotel
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.
Property is cleaned with disinfectant
Debit cards not accepted
Guests are provided with free hand sanitizer
UnionPay
Staffed front desk
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Property confirms they are implementing guest safety measures
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: CAD 27.95 for adults and CAD 14.00 for children (approximately)
Fee for in-room wireless Internet: CAD 15.95 per day (rates may vary)
Self parking fee: CAD 35 per night (in/out privileges)
Valet parking fee: CAD 55 per night (in/out privileges)
Rollaway bed fee: CAD 25.0 per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Falls Sheraton
Sheraton Falls
Sheraton Hotel Falls
Niagara Falls Sheraton
Sheraton Hotel Niagara Falls
Sheraton Niagara Falls
Sheraton On The Falls Hotel Niagara Falls
Sheraton Falls Hotel Niagara Falls
Sheraton Falls Hotel
Sheraton Falls Niagara Falls
Sheraton On The Falls Hotel Niagara
Sheraton On The Falls
Sheraton On The Falls
Sheraton On The Falls Hotel Hotel
Sheraton On The Falls Hotel Niagara Falls
Sheraton On The Falls Hotel Hotel Niagara Falls
You should know
Pool access available from 8:00 AM to 10:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
