Skip to main content
Beginning of main content
 Oakland •1 Room
 Oakland • 1 Room
Book online or call 1-855-857-9091 Phone Number

SureStay Hotel by Best Western Castro Valley

2.5-star property
3954 E Castro Valley Blvd, Castro Valley, CA 1-855-887-0424
3.6 out of 5
Good!
See all 8 travelocity Reviews

"Quite happy staying here. The staff is helpful and kind. Free breakfast comes in handy and a good selection for the price. " More

By a verified traveller on Sat 04 Mar 2023

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

Enjoy the free WiFi at this Castro Valley hotel

Near the airport

Within 3 miles (5 km) of this Castro Valley hotel, you'll find Hayward Japanese Gardens and Lone Tree Cemetery. Golden Tee Golfland and Alex Giualini Plaza Park are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Staff at the 24-hour front desk can provide around-the-clock assistance.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $111* Per night/room 5 May - 6 May

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

SureStay Hotel by Best Western Castro Valley ratings based on 8 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Hotel by Best Western Castro Valley

Everyone (8)
5 out of 5
Quite happy staying here. The staff is helpful and kind. Free breakfast comes in handy and a good selection for the price.

Posted by on 4 Mar. 2023

Was this review helpful to you?
Comment from Hotel Management

9 Mar. 2023 by Sure Stay Hotel Castro Valley

Thank you for staying at the Sure Stay Hotel in Castro Valley! We are glad you enjoyed your stay, we hope to see you soon! Have an amazing day.

1 out of 5

Posted by on 4 Oct. 2022

Was this review helpful to you?
4 out of 5

Posted by on 22 Apr. 2021

Was this review helpful to you?
4 out of 5
Room was small and outdated but adequate for the area. Front desk staff was not nice. He was actually rude when he told me I didn't have a room. I just informed him I would be back with confirmation and I was, He then found my room. Surprise

Posted by , from surprise. az on 3 Aug. 2018

Was this review helpful to you?
5 out of 5

Reasonably priced hotel close to the freeway.

I was able to get an early check-in and at a very reasonable rate. Manager was very friendly. The room was clean. Quiet room although there was some drag racing going on nearby late at night. I would definitely go back if in the area.

Posted by on 2 Apr. 2017

Was this review helpful to you?
3 out of 5

Good place to spend the night

Pros: Location
Cons: Bedding
Didn't really have any major complaints. The bedding was pretty thin and old and about what you would expect for the price. TV reception was pretty marginal and not many channels either. Someone had left food in the 'fridge and that was a little offputting. Nice shower and good location for places in Castro Valley. If you're just looking for a place to crash the night, and don't want to spend much, this place is fine.

Posted by on 31 Jan. 2017

Was this review helpful to you?
2 out of 5

Filthy room

Upon arrival, we entered our room to find the toilet stopped up with excrement and toilet paper. The manager switched us to another room and blamed housekeeping. The second room featured heavily stained bedding, lights not working, and sunflower seeds on the stained carpet. What a mess! As this was the only room in the area, we stayed. Never again!

Posted by , from S on 21 Jul. 2016

Was this review helpful to you?
5 out of 5

Very clean and comfortable

Pros: Very clean and quiet. Easy access to rooms from parking lot. No long walk to rooms!
I was pleasantly surprised by my visit to the Castro Valley Inn. The rooms are simple, but VERY clean. The bed was very comfortable. Breakfast was just sweet rolls, but it did the job!

Posted by , from Costa Mesa, CA on 18 Jul. 2016

Was this review helpful to you?

About the SureStay Hotel by Best Western Castro Valley

Location 3954 E Castro Valley Blvd, Castro Valley, CA 94552

Property Features

Free breakfast is available. Public spaces have free WiFi and wired Internet. Free self parking is available.

  • 48 guestrooms or units
  • Breakfast available (free)
  • Front desk (24 hours)

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western Castro Valley offers 48 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 32-inch LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

  • LED television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free breakfast. An additional breakfast is available daily for a fee.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 5:00 AM

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Castro Valley Inn
  • Castro Valley Inn
  • Surestay By Best Castro Valley
  • SureStay Hotel by Best Western Castro Valley Hotel
  • SureStay Hotel by Best Western Castro Valley Castro Valley
  • SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.travelocity.ca/Oakland-Hotels-SureStay-Hotel-by-Best-Western-Castro-Valley.h1039622-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Oakland-Hotels-SureStay-Hotel-by-Best-Western-Castro-Valley.h1039622-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Oakland-Hotels-SureStay-Hotel-by-Best-Western-Castro-Valley.h1039622-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.