2/10 â Terrible
Joseph, Connecticut USA
Voyage en famille
8 juill. 2019
Points forts : Propreté
Points faibles : Service et personnel, commoditĂ©s et Ă©tat et installations de lâhĂ©bergement.
The property is a beautiful place, however the owner and property manager does not have a once of customer service skills. The property manager showed up approximately 2 hours late to check us in after we let her know we will be there onetime. After finally getting to the property, they try to add more money on our bill even after I showed the property manager my receipt for paying in online and she was rude to be whispering on the phone with someone. What really made this villa the worst place I have visited in Jamaica if the fact that every thing in the house had a price tag on it and the property manager keep telling us that if we break it we have to pay for it. Some little items that is worth a dollar ($1) here in the US has $50 tag and this made my family feel as if we were walking on ice and have to be watching everything we do. On the day of checking out, the property manager started stripping the beds even before we took our belongings out to the point where she walk in the room my wife was while she was getting dressed. She also went into the room my son was and started to accused him of spoiling the sheets stating that he must be in jerry curls as she have seen this before. I was so upset at that point I had to put her in her place as she was basically trying to embezzle money from us. This was the worst villa my family and I have ever stayed at ever since visiting Jamaica on a yearly basis. I have never felt so trapped, disrespected and uncomfortable like this be
Joseph
Séjour de 3 nuits en juin 2019