4/10 Poor
Hillary
Travelled with family and small children
22 Nov 2023
Disliked: Staff & service, amenities, property conditions & facilities
My mom, myself and my 10 year old daughter stayed here this past week. Upon arriving at the hotel I was greeted by a curt woman. After waiting my turn to be acknowledge for check-in, I said,”checking-in” and the woman at the desk was not nice and said in a terse tone, “I asked what your name was!” Our room was a double bed and seemed clean. It was a nice location out in the courtyard of the hotel next to the dining room. There was no fridge or microwave in our room. It wasn’t until we had been there about 3 days that my mom noticed a fridge and a microwave in the luggage space of the lobby. We were sitting in the lobby in the mornings to have coffee and not disturb my sleeping daughter. It would have been nice to have been told this information upon check-in. There is a large dining room where breakfast is served that is a common space for guests, or so it appeared. Each evening we would have dinner together just the three of us with food we had bought at the market nearby. This was a nice benefit until one of the women on staff with longer and black straight hair noticed we were dining together and told us the room is closed. This was a surprise to us since the room is open with no closed sign and for the past 3 nights we had done this and the other staff didn’t seem to care. This women appeared to be watching us from then on and we felt very unwelcome. There were three extremely nice staff members. A woman with black hair pulled up, the night porter and breakfast staff.
Hillary
Stayed 5 nights in Nov 2023