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Best Western Plaza Inn

Property class: 2.5
Hotel near Island at Pigeon Forge in Pigeon Forge

Choose dates to view prices

Photo gallery for Best Western Plaza Inn

Exterior
Lobby
Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)
Exterior
Indoor pool, 2 outdoor pools, sun loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
3755 Parkway, Pigeon Forge, TN, 37868
  • Place, Dolly Parton's Stampede Dinner Attraction
    ‪3 min walk‬
  • Place, Patriot Park
    ‪9 min walk‬
  • Place, Old Mill
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪59 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(67 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(274 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

9.2 out of 10
Wonderful
(52 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

9.2 out of 10
Wonderful
(54 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Walk-in Shower)

Suite, Multiple Beds, Non Smoking, Kitchen (Walk-in Shower)

Suite, Multiple Beds, Non Smoking, Kitchen (Walk-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(76 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave (Walk-in Shower)

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Pigeon Forge

In Pigeon Forge .Within 3 miles (5 km) of this hotel, you'll find Island at Pigeon Forge and LeConte Center at Pigeon Forge. Also, Dolly Parton's Stampede Dinner Attraction is within half a mile (1 km) and Gatlinburg Municipal Golf Course is within 2 miles (3 km).

What's nearby

  • Dolly Parton's Stampede Dinner Attraction - 3 min walk - 0.3 km
  • Patriot Park - 9 min walk - 0.8 km
  • Old Mill - 12 min walk - 1.1 km
  • Gatlinburg Municipal Golf Course - 14 min walk - 1.2 km
  • LeConte Center at Pigeon Forge - 4 min drive - 2.5 km

Getting around

  • McGhee Tyson Airport (TYS) - 56 min drive

Restaurants

  • ‪Cookout - ‬9 min walk
  • ‪Old Mill Restaurant - ‬16 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Golden Corral - ‬8 min walk
  • ‪JT Hannah's Kitchen - ‬3 min drive

About this property

Best Western Plaza Inn

Hotel near Island at Pigeon Forge in Pigeon Forge
Best Western Plaza Inn offers its guests 2 outdoor swimming pools and 2 hot tubs along with an indoor pool and a children's pool. Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly Best Western Plaza Inn also features a vending machine, laundry facilities, and a front-desk safe. Free self parking is available.

This Pigeon Forge hotel is smoke free.

  • 201 guestrooms or units
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site
Best Western Plaza Inn offers 201 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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Apr 26 - Apr 27
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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Children's pool
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch LED TV with premium cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Plaza
Best Western Plaza Inn
Best Western Plaza Inn Pigeon Forge
Best Western Plaza Pigeon Forge
Plaza Best Western
Best Western Pigeon Forge
Best Western Plaza Hotel Pigeon Forge
Pigeon Forge Best Western
Best Western Plaza Inn Hotel
Best Western Plaza Inn Pigeon Forge
Best Western Plaza Inn Hotel Pigeon Forge

Frequently asked questions

How close is Best Western Plaza Inn to the airport?

Best Western Plaza Inn is 37.9 mi (56-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Plaza Inn?

As of Apr 25, 2026, prices found for a 1-night stay for 2 adults at Best Western Plaza Inn on Apr 26, 2026 start from CA $107, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plaza Inn have an airport shuttle?

Airport shuttle services are not available at Best Western Plaza Inn.

Does Best Western Plaza Inn offer free breakfast?

Best Western Plaza Inn offers free buffet breakfast every day from 7 AM to 10 AM.

Is there a casino at Best Western Plaza Inn?

No, there is no casino at this hotel.

What time is check-in at Best Western Plaza Inn?

Check-in begins at 4:00 PM.

Is there free parking at Best Western Plaza Inn?

This hotel offers free self parking.

Does Best Western Plaza Inn have a pool?

Best Western Plaza Inn features 2 outdoor pools, an indoor pool, and a children's pool.

Does Best Western Plaza Inn have a spa?

There are no spa services available at this hotel.

How close is Best Western Plaza Inn to downtown Pigeon Forge?

Best Western Plaza Inn is 1.2 mi away from Pigeon Forge.

Best Western Plaza Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1463 out of 2392 reviews
Rating 8 - Good. 609 out of 2392 reviews
Rating 6 - Okay. 215 out of 2392 reviews
Rating 4 - Poor. 62 out of 2392 reviews
Rating 2 - Terrible. 43 out of 2392 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, love it had no carpet, great rates, breakfast was wonderful, walking distance to everything. Wish they had openings for the Rod Run in Sept!!!!!
Stayed 2 nights in Apr 2026

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and great location. No complaints
Stayed 3 nights in Mar 2026

6/10 Okay

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service
Pool was fun, there was an issue at check in with getting a room that was under construction but it was quickly fixed
Stayed 2 nights in Feb 2026

6/10 Okay

Tina

Liked: Cleanliness, amenities
Clean towels in pool area,
Stayed 2 nights in Feb 2026

10/10 Excellent

Angela

Stayed 2 nights in Jan 2026

10/10 Excellent

Roberta

Stayed 1 night in Jan 2026

10/10 Excellent

Janis

Liked: Cleanliness, amenities, property conditions & facilities
This is a great place to stay. Clean rooms, daily housekeeping, and great, friendly staff. Quiet place to stay. Already making plans for another trip back to Pigeon Forge and Gatlinburg and this is the place to stay.
Stayed 4 nights in Jan 2026

8/10 Good

Katrina

Travelled with family
Liked: Cleanliness, amenities
Not quite as nice as the photos, but rooms were super clean and restocked daily. The indoor pool area was a little disappointing because it was dirty and dated. The breakfast ends before 10am and they will not refill it even if asked. While we couldn't hear neighboring rooms, the traffic outside and talking was loyd.
Stayed 3 nights in Jan 2026

8/10 Good

Dana

Liked: Cleanliness, staff & service, amenities
Clean rooms
Stayed 1 night in Jan 2026

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

6/10 Okay

Mickey

Travelled with family
Liked: Cleanliness, amenities
Bathroom does not have heat!!! Shower is 2 walls and one door from source of heat. You have to get room temperature 80+ to get shower room warm enough to take shower. Ask to be moved to another room with heat, was told all shower rooms are the same, NO HEAT! Disappointed!
Stayed 3 nights in Jan 2026

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean and tidy. Breakfast was great. Staff and housekeeping were friendly and accommodating as well.
Stayed 3 nights in Jan 2026

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place. We stopped for one night, then decided to unexpectedly stay another night. Definitely recommend. The breakfast was delicious, the staff was great and our room with the fireplace the spiral staircase and loft was perfect our kid loved it so did we. Highly recommend.
Stayed 1 night in Dec 2025

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities
Good
Stayed 3 nights in Jan 2026

2/10 Terrible

Marcy

Liked: Cleanliness
Disliked: Staff & service, amenities
Hotel was nice from the outside, checked in and front desk was nice when we checked in. It wasnt until we went to shower that there was no hot water. I called front desk said they would send someone, hour later still nothing. I called again i was told give it 30 minutes and try again this time employee was agitated. Went to try for hot water again still nothing it was 11pm at this time. We waited until we passed out from being so tired from walking the whole day. When we got up at 230am we rechecked and still no hot water. I gave up, it wasnt ment to be. When we went to check out front desk guy was absolutely rude to me over the hot water issue. Specifically when i stated it would have been nice to have had a good shower before having to leave to go home. His words were okay and rolled his eyes.
Stayed 1 night in Jan 2026

8/10 Good

Harold

Liked: Cleanliness
Stayed 1 night in Jan 2026

10/10 Excellent

Tony

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless
Stayed 1 night in Jan 2026

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family of four stayed in a townhome. It was great! The room was very spacious and clean. Only complaint is the area downstairs was cold through the January nights, probably due to the use of older heating units for such a large space. Not a big deal though. The indoor pool was a nice option for our kids as well. We did wish there were more options during breakfast, but it was fine. Overall a great experience; we will stay here again!
Stayed 2 nights in Jan 2026

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t have breakfast or use the hot tub or pool
Stayed 2 nights in Jan 2026

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless the staff were courteous and breakfast was very good. However, the black out drape was broken. Highly recommend Best Western.
Stayed 1 night in Jan 2026

8/10 Good

Melinda

Travelled with family
Liked: Staff & service, amenities
Loved the indoor pool but I booked the room for 4 people and only had three towels and there were no towels at the pool. In all our stay was good but we were only there 2 nights and spent most of our time out and about. The breakfast was ok but definitely needs some fresh fruit and bacon options for people that don’t eat sausage or eggs.
Stayed 2 nights in Jan 2026

8/10 Good

John

Stayed 1 night in Jan 2026

10/10 Excellent

Crystle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely enjoyed our stay!! The room was incredible! Very clean. The pool was wonderful! The breakfast was delicious! All staff was really friendly. We will definitely recommend this location and hope to come back someday.
Stayed 1 night in Jan 2026

6/10 Okay

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Room was in decent condition the jetted tub did not work and there was a constant drip coming from the bathroom tub. Thankfully we were able to shut the door so the noise didn't bother us. Other than that fantastic View and great price
Stayed 2 nights in Jan 2026

10/10 Excellent

Sidney

Stayed 1 night in Jan 2026