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Surestay Plus By Best Western Pigeon Forge

2.5 star property
Hotel near Dollywood in Pigeon Forge

Choose dates to view prices

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Free daily full breakfast
Business centre
Reception
Microwave, coffee/tea maker
Desk, laptop workspace, iron/ironing board, WiFi

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, Xtreme Racing Center
    ‪3 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(58 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(47 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(11 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(72 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(10 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

9.4 out of 10
Exceptional
(6 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator, Walk in Shower

  • Sleeps 2

2 Queen Beds, Non-Smoking, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Pet Friendly Room, Kitchenette, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Pet Friendly Room, Work Desk, Microwave And Refrigerator, Walk In Shower

  • Sleeps 2

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3.1 out of 5, 2,006 reviews
The price is CA $69
CA $77 total
includes taxes & fees
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About the area

Pigeon Forge

Downtown Pigeon Forge stay.Your stay at this Downtown Pigeon Forge hotel places you within 3 miles (5 km) of Island at Pigeon Forge and Titanic Museum. Xtreme Racing Center and Fantasy Golf are also within half a mile (1 km).

What's nearby

  • Xtreme Racing Center - 3 min walk - 0.3 km
  • Old Mill - 11 min walk - 0.9 km
  • LeConte Center at Pigeon Forge - 11 min walk - 1.0 km
  • Pigeon Forge Factory Outlet Mall - 12 min walk - 1.1 km
  • Island at Pigeon Forge - 3 min drive - 1.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬13 min walk
  • ‪Margaritaville - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪CiCi's Pizza - ‬5 min walk
  • ‪Reagan's House of Pancakes - ‬17 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel near Dollywood in Pigeon Forge
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. Free self parking is available. A complete renovation of Surestay Plus By Best Western Pigeon Forge was completed in July 2023.

This Pigeon Forge hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 2 levels
  • Built in 1984
  • Full breakfast (free)
  • Business center (24 hours)
  • Front desk (limited hours)
  • No smoking on site
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Exterior
Quality Inn And Suites Dollywood
  • Pool
  • Hot tub
  • Breakfast included
  • Kids pool
4.2 out of 5, Very good, 1,513 reviews
The price is CA $97
CA $109 total
includes taxes & fees
Mar 23 - Mar 24
Quality Inn And Suites Dollywood

Property amenities

Family friendly

  • In-room microwave

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 3 (weight limit: 160 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

How close is Surestay Plus By Best Western Pigeon Forge to the airport?

Surestay Plus By Best Western Pigeon Forge is 36.9 mi (54-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of Mar 19, 2026, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on Apr 19, 2026 start from CA $82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Surestay Plus By Best Western Pigeon Forge have an airport shuttle?

Airport shuttle services are not available at Surestay Plus By Best Western Pigeon Forge.

Does Surestay Plus By Best Western Pigeon Forge offer free breakfast?

Surestay Plus By Best Western Pigeon Forge offers free full breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Surestay Plus By Best Western Pigeon Forge?

No, there is no casino at this hotel.

What time is check-in at Surestay Plus By Best Western Pigeon Forge?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Early check-in costs USD 25.00 (subject to availability).

Is there free parking at Surestay Plus By Best Western Pigeon Forge?

This hotel offers free self parking.

Does Surestay Plus By Best Western Pigeon Forge have a pool?

Surestay Plus By Best Western Pigeon Forge does not have a pool.

Does Surestay Plus By Best Western Pigeon Forge have a spa?

There are no spa services available at this hotel.

How close is Surestay Plus By Best Western Pigeon Forge to downtown Pigeon Forge?

Surestay Plus By Best Western Pigeon Forge is 0.2 mi away from Pigeon Forge.

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 597 out of 1170 reviews
Rating 8 - Good. 298 out of 1170 reviews
Rating 6 - Okay. 145 out of 1170 reviews
Rating 4 - Poor. 57 out of 1170 reviews
Rating 2 - Terrible. 73 out of 1170 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Virginia

Stayed 2 nights in Dec 2025

2/10 Terrible

Patrick

Room was beet up
Stayed 3 nights in Dec 2025

10/10 Excellent

Catherine

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Comfortable bed. Walk-in shower convenient for accessible room
Stayed 2 nights in Dec 2025

6/10 Okay

Gary

Travelled with partner
Liked: Amenities, property conditions & facilities
The room was in good shape and very inviting, until we saw the bugs in the bathroom! They looked to be roaches.
Stayed 3 nights in Dec 2025

10/10 Excellent

Alissa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Dec 2025

10/10 Excellent

cody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean! Bed was comfortable. Hidden gem
Stayed 1 night in Dec 2025

2/10 Terrible

Kennedy

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
My room had cockroaches.
Stayed 1 night in Dec 2025

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities
Nice staff, clean room and great breakfast options.
Stayed 1 night in Dec 2025

10/10 Excellent

Juan

Stayed 1 night in Dec 2025

10/10 Excellent

john

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Third time staying here and always clean and comfortable and nice staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Angela, Wedowee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in and safe and clean and close to everything!
Stayed 2 nights in Dec 2025

10/10 Excellent

Christy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean and cozy room with a pizza place right behind (walking distance). Really enjoyed bringing my babies along but was disappointed at the fee for pets only because I felt penalized for wanting to be with my babies. I mean would you up charge for a child who may damage more than a chihuahua?
Stayed 3 nights in Nov 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great we'll definitely be staying again
Stayed 3 nights in Dec 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean room
Stayed 2 nights in Dec 2025

10/10 Excellent

Moises

Stayed 1 night in Nov 2025

8/10 Good

Tabatha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are very thin so you do hear a lot going on outside at night.
Stayed 2 nights in Nov 2025

2/10 Terrible

Abhaykumar

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It is the worst experience 1. Rooms was smelling bad 2. Room was freezing they do not maintains normal temperature. AC was off when we entered 3. Refrigerator was not working so we have to switch to another room with all of our luggage 4. There was a flea/bug in room. We have to call them. With two small kids this was terrible and scary
Stayed 3 nights in Nov 2025

10/10 Excellent

Freeman

Stayed 1 night in Nov 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place I would of liked a bottom room I will be going back thanks Tom
Stayed 2 nights in Nov 2025

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great staff
Stayed 2 nights in Nov 2025

8/10 Good

Ymara

Travelled with family
Liked: Staff & service
Disliked: Amenities
Good for price, breakfast included staff very gently.
Stayed 3 nights in Nov 2025

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Room was clean.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jerome

Liked: Property conditions & facilities
Very clean, up to date.
Stayed 1 night in Nov 2025

2/10 Terrible

sandeep

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst ever!! Stay away Unresponsive until the date of stay
Stayed 1 night in Nov 2025

10/10 Excellent

Lori

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. It was convenient to everything in downtown pigeon Forge. The staff was very friendly and our room had everything that we needed.
Stayed 3 nights in Nov 2025