I stopped for two nights, the first being booked as a member of the Macdonald hotels website. I then needed to extend my stay by a further night. I had booked a non refundable tariff so could not cancel and re book a 2 night stay, so opted to book an additional night.
To my surprise I found that booking via Expedia was around £14 less expensive that booking direct.
When I checked in, the staff at first said they would reduce my first night's tariff to match the Expedia rate, then changed their mind. I spoke to the manager who was pretty unsympathetic and did not seem concerned about the issue and was intransigent in her attitude to do absolutely nothing about it at all, and even had the cheek to suggest that I had saved over £20 by booking in advance rather than booking on the day. In the end, our conversation was becoming somewhat terse and so it ended.
Even a good will gesture of a complimentary drink or similar might have diffused the situation but nothing was forthcoming.
I find it bewildering that by being a loyal member of the company website, I was not able to obtain the least expensive rate. How does this promote brand loyalty?
When I checked in, I asked the receptionist if a colleague who was due to arrive after me might be allocated a room close by and was assured that their room was indeed close by. When they arrived, however, they were allocated a ground floor room, while I was on the second floor. Hardly close by.
There was no mention of the newly introduced £5 p