For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
4-star beachfront property near Punta De Mita Beach
On the beach
Within 3 miles (5 km) of this Punta de Mita property, you'll find Punta De Mita Beach and Destiladeras Beach. El Anclote Beach is within 3 miles (5 km) and Marina Riviera Nayarit at La Cruz is within 9 miles (15 km).
All-inclusive
A private beach, a full-service spa, and 3 outdoor pools are all featured at this smoke-free property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy a meal from the restaurant and perks like free buffet breakfast and free self parking.
Indoor spa tubs, free WiFi
The 517 soundproofed guestrooms offer free WiFi and comfy beds. Upscale touches include indoor private spa tubs and jetted bathtubs, while dining areas and sitting areas provide the conveniences of home. Change of towels is available on request.
Grand Palladium Vallarta Resort & Spa - All Inclusive ratings based on 10 Verified Reviews
Review Summary
3.0
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Grand Palladium Vallarta Resort & Spa - All Inclusive
Everyone (7)Couples (1)Family (2)
2 out of 5
Check in process was definitely not the same as the last time. The person at the front desk acted like they were doing us a favor by helping us.
Posted by a verified traveller on 30 Jul. 2021
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Comment from Hotel Management
30 Jul. 2021
by Ivan Vazquez
Dear guest,
Thank you for taking the time to let us know your opinion about your recent stay in our hotel.
We apologize for not exceeding your expectation during your recent stay, please contact us on the following email
hospitality.vallarta@palladiumhotelgroup.com, I would like to know more about your recent stay at Grand Palladium Vallarta Resort & Spa
Warmest regards
Ivan Vazquez,
Hospitality Manager
4 out of 5
Posted by a verified traveller on 19 May 2021
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Comment from Hotel Management
29 May 2021
by Ivan Vazquez
Apreciable huésped,
Gracias por otorgarnos una buena calificación.
Fue un honor haberle brindado la mas cálida de las bienvenidas, en nombre de la familia Grand Palladium le deseamos su pronto regreso a este bello paraíso, sera un placer atenderle.
Saludos cordiales.
Ivan Vazquez,
Hospitality Manager.
2 out of 5
Terrible food! I was honestly surprised at how horrible the food was at this resort. If you missed the breakfast buffet in the morning, you were stuck with undercooked hamburgers and hotdogs by the pool. The buffet itself lacked in good quality food and was usually always picked over or gone if you didn't get there first thing in the morning. Property is in need of some updating and a good exterminator. Our room bathroom had quite a bit of mold. The restaurant food was subpar. Drinks were not great. The selection of beer, 2, was a complete bummer. The only saving grace was the wonderful staff. Manuel and Patricia at the pool bars were some of the hardest workers I have ever seen. The rest of the staff was always so friendly and helpful.
Posted by a verified traveller on 18 May 2021
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Comment from Hotel Management
19 May 2021
by Ivan Vazquez
Dear guest,
Thank you for choosing Grand Palladium Vallarta Resort & Spa to spend your hollidays.
We apologize for not exceeding your expectation during your recent stay. Thakn you for your good comments for our staff, we are certainly fortunate to have passionate and dedicated staff who take joy in creating memorable moments for our guests.I will absolutely share your suggestions and comments to our respective departments. This information helps us improve our services so that we can give our guests the vacations that they deserve.
I hope you and your family can visit us again in a very near future to enjoy once more of a wonderful service.
Warmest Regards.
Ivan Vazquez,
Hospitality Manager.
5 out of 5
Great Experience, I will definitely will be back soon.
Posted by a verified traveller on 9 Apr. 2021
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Comment from Hotel Management
10 Apr. 2021
by Ivan Vazquez
Dear guest
Thank you for choosing Grand Palladium Vallarta Resort & Spa to spend your hollidays.
I am pleased to know that you had a truly amazing experience in our property. We are certainly fortunate to have passionate and dedicated staff who take joy in creating memorable moments for our guests.
I hope you and your family can visit us again in a very near future to enjoy once more of a wonderful service.
Kind Regards,
Ivan Vazquez,
Hospitality Manager
1 out of 5
I didn’t like that my lingerie was stolen and staff really didn’t care
Posted by Diana, from Denver on 17 Feb. 2020
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Comment from Hotel Management
18 Feb. 2020
by Marco Montoya
Dear Mis. Diana,
Thank you for taking the time to tell us why our service failed to meet your expectations..
It is my goal to restore your confidence in our company by solving this points and preventing it from happening again.
Also send me your email to give you a more personal service about your complain, and follow up please.
Sincerely,
Marco Montoya
Hospitality Manager
5 out of 5
Its great property but lot of walking .. we did not mind but I think my older folks will have problem
Posted by a verified traveller on 4 Sep. 2019
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Comment from Hotel Management
4 Sep. 2019
by Hospitality Manager-Alan Orozco
Dear Guest,
Thank you for sharing with us your comments of your experience at Grand Palladium Vallarta Resort & Spa. I lament our installations were not of your full likeness, our priorities are our guest full satisfaction. If there is anything, we can do to make this better we will make sure to do so. I hope you can give us the chance to provide you with another wonderful vacation.
Kind Regards,
Alan Orozco
Hospitality Manager
3 out of 5
Nice hotel beach a little bit rocky definetely no 5 start althought I paid like it was they book a lot of groups so it was a bit crowded, 2 very small pools one restricted to adults only only option for breakfast was the buffet and big lime to get in not enought plates dinner much better since they have 5 different restaurants some a la carte with no reservation.,the Mexican has the best guacamole
Posted by cristina, from san diego, ca on 7 Jul. 2018
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Comment from Hotel Management
13 Jul. 2018
by Management
Dear Cristina,
Thank you for bringing this issue to our attention. The safety and satisfaction of our guests is always our top priority. We deeply regret the inconveniences experienced during your recent stay at our hotel, we are aware of the seriousness of the situations you lived and we want to convey our sincere apologies. We have been in charge of verifying what happened at the pools and restaurants to take the necessary corrections and thus be able to offer unforgettable experiences and the service that you and all our guests deserve. We are currently reinforcing quality service skills for our employees, committing ourselves to make our guests feel at home receiving exceptional attention. Again, we apologize for this serious incident and thank you for having contacted us. Please do not hesitate to contact us if you have additional information to share.
Kind regards,
Management
4 out of 5
The staff were so helpful and truly wanted to please their guests. All smiles no matter what their tasks were day or night. We felt we were a treasured guest. Food was exceptional
Posted by a verified traveller on 16 Apr. 2018
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Comment from Hotel Management
16 Apr. 2018
by Hospitality Manager- Melissa Rodriguez
Thank you so much for sharing with us your wonderful opinion about our hotel Grand Palladium Vallarta Resort & Spa. Your comment means the world to us and to see that we were able to give you the vacations that you were looking for makes us very happy.
I'm glad to know that our staff members were the superstars during your stay and they helped you with everything. They are the most important part of our hotel since they are the ones that give our guests the service that they deserve. Your comment really motivates us to keep giving our guests the attention, service and vacations that they are looking for.
Again, thank you and we hope that you have the chance to visit us again in a not so far future. We look forward to your next visit!!!
With kind regards.
1 out of 5
Not As Advertised - NOT 4 Stars
Pros:The kids club was the only thing 4 star about this hotel and those girls work HARD. Be sure to tip them well.
Cons:Customer service, refund policy. With every company, things will go wrong. I don't expect perfect, but there was no effort along the way to correct.
Location:We left to Sayulita and it was night and day. The people and town were so lovely and if I ever come back, it will be to Sayulita.
I was booked until the 6th of May, but checked out 3 days early. Upon arrival, I was confidently told that this would not be my last time here -- I can confidently say that he was wrong.
I am a single mother, on a single income, and this was my first family vacation with my daughter. This was her first trip out of the US so I made sure to read the reviews and spend wisely. I thought I hit the jackpot. It was an affordable "4 star" resort. The food had great reviews as well!
The food was not edible at times, room service completely forgot my daughter's meal once, there was mildew in the jets of the tub, the paint was peeling from the walls outside, the sofa in the room was torn up and it was clear that the room wasn't being clean thoroughly. I called to have my laundry picked up ahead of time and they completely forgot to come.
I called again and they still didn't come. Finally, I cancelled and just decided that I was over the resort experience. Now I'm not a resort traveler. I don't need to be at a 4 star hotel, but this is what they advertise. This is the experience I paid for.
I checked out, wasn't asked why I was checking out early beyond what I had already expressed. Travelocity is still attempting to get a refund for the remaining days, but they've been giving them a runaround. We thoroughly enjoyed Sayulita for the remainder of our stay, an authentic Mexico experience with fabulous hospitality and genuine connections made along the way (casalovesayulita!)
Posted by Tiffany, from Seattle, WA on 18 May 2017
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Comment from Hotel Management
22 May 2017
by Hospitality Manager Melisa Rodríguez
Dear Tiffany
We would like to thank you for your comment and for sharing your opinion about our hotel Grand Palladium Vallarta Resort & Spa. All of our comments are really important to us since they help us see where we fall short and where we need to improve our services and installations.
We are so sorry that we couldn't accomplish your expectations. We will talk with our supervisors about all the points that you mentioned in your review.
Finally, we hope that you can consider coming back in a not so far future.
With kind regards.
3 out of 5
Beautiful locale, sub-par resort.
We stayed at The Royal Suites/adult-only section of the resort. We actually reserved the Palladium but were graciously offered an upgrade upon check-in for $60 USD/night. A great deal as the Royal Suites section was decidedly less crowded.
This hotel sits in a beautiful setting. The Ocean is gentle and warm and the beaches well-maintained. The pools are inviting and offer fantastic views of the ocean. The grounds are well-maintained and there is a lush botanical garden in the center of the hotel. There is a wide beach for swimming. Surfboards, boogie boards, snorkeling gear, and canoes are lent out as part of the all-inclusive experience.
The spa is a lovely facility and the gym a great touch, and convenient. The spa has its own private pool with waterfalls, a hot jacuzzi, a cold jacuzzi, steam room, sauna, and lockers. The massages were mixed. Kuka was fantastic, while Yolanda was skilled but rushed.
Make sure to check out the resort barbecue - plus, plus, plus!
All of these are plusses!
Ok now the minuses, there are many:
The food is extremely mediocre and at times barely edible. Special requests are often ignored and we had to ask for preparations to be re-done on several occasions. The restaurant that is exclusive to the Royal Suites was inconsistent. Our first day there the lunch was barely edible. We were served shrimp that tasted about 10 days old, which scared us from eating there for the rest of the trip. Also the tortilla chips were consistently extremely st
Posted by Susan, from Seattle, WA on 7 Jul. 2015
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Comment from Hotel Management
30 Dec. 2015
by Ana Castro
Dear Susan
First of all, sorry for the delay in my answer. But I would like to thank you so much for taking the time to write this review on our hotel. Your remarks are very much appreciated as they help us to improve our service and our product.I appreciate too the feedback you have provided regarding our food and beverage offerings. For us it is so important to know our guests opinions in order to improve our service day to day.
About the Grand Palladium Vallarta Resort & Spa - All Inclusive
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Room service during certain hours
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Snorkeling gear not included
Onsite entertainment and activities included
Property Features
Grand Palladium Vallarta Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. At Grand Palladium Vallarta Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. This Colonial property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. This 4-star Punta de Mita property is smoke free.
517 guestrooms or units
3 levels
3 buildings
Built in 1999
Buffet breakfast (free)
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Umbrellas for the pool
Conference center
Business facilities
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Game room or arcade
Pool or billiards table
Terrace
Garden
Gift shop
Beauty salon
Onsite shopping
Bellhop
No smoking on site
Bar or lounge
Coffee shop
Bar by the pool
Dining venue
Swim-up bar
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Area shuttle
Parking: Free self parking
Room Amenities
Grand Palladium Vallarta Resort & Spa - All Inclusive offers 517 air-conditioned accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies. These individually furnished accommodations have separate dining areas. Memory foam beds feature down comforters. 42-inch LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers with jetted bathtubs, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Private indoor hot tub
Private balcony
Dining room
Sitting area
Memory foam beds
Jetted tub
Stocked minibar (free)
In-room dining (limited hours)
LCD television
Satellite channels
Premium channels
Coffee maker
Down blanket
Bathtub or shower
Cribs (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Air conditioning
Ensuite bathroom
Unique furnishings
Wheelchair accessible
Wardrobe or closet
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Grand Palladium Vallarta Resort & Spa - All Inclusive has a restaurant on site.
Late night fare is available from room service (during limited hours).
Spa Services
Body treatments
Facial treatments
Massages on beach
Manicures and pedicures
Body scrubs
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 18
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
No rollaway/extra beds available
No elevators
Noise-free rooms not guaranteed
Service animals are allowed
Service animals are exempt from fees/restrictions
One child stays free
Debit cards
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability, amount varies)
Facilities fee: USD 30 per person, per day and includes use of: sauna; spa tub; swimming pool
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Palladium Vallarta Punta Mita
Grand Palladium Vallarta Resort All Inclusive Punta Mita
Grand Palladium Vallarta
Grand Palladium Vallarta Resort All Inclusive Punta de Mita
Grand Palladium Vallarta All Inclusive Punta de Mita
Pallaum Vallarta Inclusive Pu
Grand Palladium Vallarta Resort Spa All Inclusive
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
