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"The staff were so helpful and truly wanted to please their guests. All smiles no matter what their tasks were day or night. We felt we were a treasure
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By a verified traveller on Mon 16 Apr 2018
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Hotel Description
4-star beachfront property near Punta De Mita Beach
On the beach
You'll find Punta De Mita Beach and Destiladeras Beach within 3 miles (5 km) of this property. Also, El Anclote Beach is within 3 miles (5 km) and Pacifico Golf Course is within 6 miles (10 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and a nightclub. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and mini golf, and free childcare is an added bonus.
Jetted tubs, free WiFi
The 517 individually furnished guestrooms offer free WiFi and iPod docks. Flat-screen TVs come with satellite channels, and other amenities include balconies and jetted bathtubs.
Grand Palladium Vallarta Resort & Spa - All Inclusive ratings based on 6 Verified Reviews
Review Summary
2.8
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Grand Palladium Vallarta Resort & Spa - All Inclusive
Everyone (6)
1 out of 5
I didn’t like that my lingerie was stolen and staff really didn’t care
Posted by Diana, from Denver on 17 Feb. 2020
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Comment from Hotel Management
18 Feb. 2020
by Marco Montoya
Dear Mis. Diana,
Thank you for taking the time to tell us why our service failed to meet your expectations..
It is my goal to restore your confidence in our company by solving this points and preventing it from happening again.
Also send me your email to give you a more personal service about your complain, and follow up please.
Sincerely,
Marco Montoya
Hospitality Manager
5 out of 5
Its great property but lot of walking .. we did not mind but I think my older folks will have problem
Posted by a verified traveller on 4 Sep. 2019
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Comment from Hotel Management
4 Sep. 2019
by Hospitality Manager-Alan Orozco
Dear Guest,
Thank you for sharing with us your comments of your experience at Grand Palladium Vallarta Resort & Spa. I lament our installations were not of your full likeness, our priorities are our guest full satisfaction. If there is anything, we can do to make this better we will make sure to do so. I hope you can give us the chance to provide you with another wonderful vacation.
Kind Regards,
Alan Orozco
Hospitality Manager
3 out of 5
Nice hotel beach a little bit rocky definetely no 5 start althought I paid like it was they book a lot of groups so it was a bit crowded, 2 very small pools one restricted to adults only only option for breakfast was the buffet and big lime to get in not enought plates dinner much better since they have 5 different restaurants some a la carte with no reservation.,the Mexican has the best guacamole
Posted by cristina, from san diego, ca on 7 Jul. 2018
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Comment from Hotel Management
13 Jul. 2018
by Management
Dear Cristina,
Thank you for bringing this issue to our attention. The safety and satisfaction of our guests is always our top priority. We deeply regret the inconveniences experienced during your recent stay at our hotel, we are aware of the seriousness of the situations you lived and we want to convey our sincere apologies. We have been in charge of verifying what happened at the pools and restaurants to take the necessary corrections and thus be able to offer unforgettable experiences and the service that you and all our guests deserve. We are currently reinforcing quality service skills for our employees, committing ourselves to make our guests feel at home receiving exceptional attention. Again, we apologize for this serious incident and thank you for having contacted us. Please do not hesitate to contact us if you have additional information to share.
Kind regards,
Management
4 out of 5
The staff were so helpful and truly wanted to please their guests. All smiles no matter what their tasks were day or night. We felt we were a treasured guest. Food was exceptional
Posted by a verified traveller on 16 Apr. 2018
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Comment from Hotel Management
16 Apr. 2018
by Hospitality Manager- Melissa Rodriguez
Thank you so much for sharing with us your wonderful opinion about our hotel Grand Palladium Vallarta Resort & Spa. Your comment means the world to us and to see that we were able to give you the vacations that you were looking for makes us very happy.
I'm glad to know that our staff members were the superstars during your stay and they helped you with everything. They are the most important part of our hotel since they are the ones that give our guests the service that they deserve. Your comment really motivates us to keep giving our guests the attention, service and vacations that they are looking for.
Again, thank you and we hope that you have the chance to visit us again in a not so far future. We look forward to your next visit!!!
With kind regards.
1 out of 5
Not As Advertised - NOT 4 Stars
Pros:The kids club was the only thing 4 star about this hotel and those girls work HARD. Be sure to tip them well.
Cons:Customer service, refund policy. With every company, things will go wrong. I don't expect perfect, but there was no effort along the way to correct.
Location:We left to Sayulita and it was night and day. The people and town were so lovely and if I ever come back, it will be to Sayulita.
I was booked until the 6th of May, but checked out 3 days early. Upon arrival, I was confidently told that this would not be my last time here -- I can confidently say that he was wrong.
I am a single mother, on a single income, and this was my first family vacation with my daughter. This was her first trip out of the US so I made sure to read the reviews and spend wisely. I thought I hit the jackpot. It was an affordable "4 star" resort. The food had great reviews as well!
The food was not edible at times, room service completely forgot my daughter's meal once, there was mildew in the jets of the tub, the paint was peeling from the walls outside, the sofa in the room was torn up and it was clear that the room wasn't being clean thoroughly. I called to have my laundry picked up ahead of time and they completely forgot to come.
I called again and they still didn't come. Finally, I cancelled and just decided that I was over the resort experience. Now I'm not a resort traveler. I don't need to be at a 4 star hotel, but this is what they advertise. This is the experience I paid for.
I checked out, wasn't asked why I was checking out early beyond what I had already expressed. Travelocity is still attempting to get a refund for the remaining days, but they've been giving them a runaround. We thoroughly enjoyed Sayulita for the remainder of our stay, an authentic Mexico experience with fabulous hospitality and genuine connections made along the way (casalovesayulita!)
Posted by Tiffany, from Seattle, WA on 18 May 2017
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Comment from Hotel Management
22 May 2017
by Hospitality Manager Melisa Rodríguez
Dear Tiffany
We would like to thank you for your comment and for sharing your opinion about our hotel Grand Palladium Vallarta Resort & Spa. All of our comments are really important to us since they help us see where we fall short and where we need to improve our services and installations.
We are so sorry that we couldn't accomplish your expectations. We will talk with our supervisors about all the points that you mentioned in your review.
Finally, we hope that you can consider coming back in a not so far future.
With kind regards.
3 out of 5
Beautiful locale, sub-par resort.
We stayed at The Royal Suites/adult-only section of the resort. We actually reserved the Palladium but were graciously offered an upgrade upon check-in for $60 USD/night. A great deal as the Royal Suites section was decidedly less crowded.
This hotel sits in a beautiful setting. The Ocean is gentle and warm and the beaches well-maintained. The pools are inviting and offer fantastic views of the ocean. The grounds are well-maintained and there is a lush botanical garden in the center of the hotel. There is a wide beach for swimming. Surfboards, boogie boards, snorkeling gear, and canoes are lent out as part of the all-inclusive experience.
The spa is a lovely facility and the gym a great touch, and convenient. The spa has its own private pool with waterfalls, a hot jacuzzi, a cold jacuzzi, steam room, sauna, and lockers. The massages were mixed. Kuka was fantastic, while Yolanda was skilled but rushed.
Make sure to check out the resort barbecue - plus, plus, plus!
All of these are plusses!
Ok now the minuses, there are many:
The food is extremely mediocre and at times barely edible. Special requests are often ignored and we had to ask for preparations to be re-done on several occasions. The restaurant that is exclusive to the Royal Suites was inconsistent. Our first day there the lunch was barely edible. We were served shrimp that tasted about 10 days old, which scared us from eating there for the rest of the trip. Also the tortilla chips were consistently extremely st
Posted by Susan, from Seattle, WA on 7 Jul. 2015
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Comment from Hotel Management
30 Dec. 2015
by Ana Castro
Dear Susan
First of all, sorry for the delay in my answer. But I would like to thank you so much for taking the time to write this review on our hotel. Your remarks are very much appreciated as they help us to improve our service and our product.I appreciate too the feedback you have provided regarding our food and beverage offerings. For us it is so important to know our guests opinions in order to improve our service day to day.
About the Grand Palladium Vallarta Resort & Spa - All Inclusive
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Miniature golf not included
Yoga classes/lessons included
Snorkeling gear not included
Aerobics classes/lessons included
Tennis lessons not included
Dancing classes/lessons included
Onsite entertainment and activities included
Gratuities included
Additional gratuities accepted
All food and beverages included
Surcharge for bottled wine
Minibar (all beverages included)
Tennis lessons included
Room service during certain hours
All non-motorized water sports included
Onsite live performances included
Theme parties included
Property Features
Grand Palladium Vallarta Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium Vallarta Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. Smoking is allowed in designated areas at this 4-star Punta de Mita property.
517 guestrooms or units
3 levels
3 buildings
6 dining venues
7 bars or lounges
Built in 1999
Nightclub
Bar by the pool
Swim-up bar
Coffee shop
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Umbrellas for the pool
Conference center
Business facilities
Self-service laundry
Front desk (24 hours)
Express check-in
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (34.4 km / 21.4 mi)
Property shuttles: Airport shuttle and area shuttle
Parking: Free self parking
Room Amenities
Grand Palladium Vallarta Resort & Spa - All Inclusive offers 517 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies. Each accommodation is individually furnished. Beds feature down comforters. Flat-screen televisions come with premium satellite channels. Bathrooms include bathtubs or showers with jetted bathtubs, complimentary toiletries, and hair dryers. This Punta de Mita property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Private balcony
Jetted tub
Minibar
IPod dock
In-room dining (limited hours)
Flat-screen television
Satellite channels
Premium channels
Coffee maker
Down blanket
Bathtub or shower
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Unique furnishings
Food & Drink
Grand Palladium Vallarta Resort & Spa - All Inclusive has 6 restaurants on site.
Room service (during limited hours) is available.
Spa Services
Sauna in spa
Spa tub in spa
Minimum age to access spa is 18
Massages on beach
Manicures and pedicures
Body treatments
Body scrubs
Facial treatments
Massages
Hotel Policies
Check-in
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
One child stays free
Only service animals are allowed
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
24-hour check-in
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Facilities fee: USD 30 per person, per day and includes use of:
- Sauna - Spa tub - Swimming pool
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Palladium Vallarta Punta Mita
Grand Palladium Vallarta Resort All Inclusive Punta Mita
Grand Palladium Vallarta
Grand Palladium Vallarta Resort All Inclusive Punta de Mita
Grand Palladium Vallarta All Inclusive Punta de Mita
Pallaum Vallarta Inclusive Pu
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
