We went to our room after checking in and the noise was untolerable due to a soccer team was near and above us, we went to the front desk, and the front desk rep, CJ, and asked for a change of rooms, he refused to get up from a chair in the corner and said he would just "check us out", we said it was late and we requested a different room, he again checked us out and was supposed to issue a refund, we have not received the refund and had to pay for a different hotel. We use Expedia a lot and this is the first negative review I have over submitted and it was the worst experience ever! DO NOT HAVE THIS HOTEL ON YOUR CHOICE list!!!