Stay was Nov 18-22
Our recent stay at your hotel was truly enjoyable, with the highlight being the breath taking view from our room. Unfortunately, there were a few aspects the fell short of our expectations and impacted our overall experience.
On Nov 18, we arrived around 7:30pm and notified hotel of our arrival as planned. However, the young lady who met us encounter on unexpected issue - She had locked her keys inside. Despite her efforts contact other guests for assistance we were left waiting outside in the cold and rain for about an hour before another guest finally opened the door.
Nov 22, my husband and I had planned an early departure, but it didn't quite go as planned. The evening before, he let the front desk know that we'd be checking out early, and the young lady at the front desk provide us with instructions on how to exit the premises. Unfortunately, when we tried to leave at 6:00am when, the button that was suppose to open the gate didn't work, and we'd already left our keys at the front desk. when the button failed to work my husband became upset and decided our only option was to scale the 8FT fence. We had substantial amount of luggage, including two 50-pound suitcases, one 3-pound smaller suitcase, and two backpacks. I lifted each item high enough for my husband on the other side to grab, but he lost his footing while grabbing the first suitcase and fell to the cement. Fortunately, he only sustained minor injuries including a concussion.