Upon arrival we discovered quickly that our bed had broken slats and slumped on one side. We pointed this out to the staff and immediately were given the best room in the hotel for the next ten nights. The hotel was gorgeous with its own private gardens, marble staircases, crystal chandeliers and Art Nouveau paintings...a true testament to Italian style and quality. On New Year's Eve, we welcomed a brand new year from the room's iron balcony, listening to fireworks going off in three different directions! The staff was courteous, spoke perfect English, and were helpful in arranging our pickup for the airport. The continental breakfast was delicious, and the ambiance on the rooftop terrace was priceless...I miss my morning multi-grain and almond croissants and "Americano Coffee". An unforgettable experience in the Eternal City...thank you!