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Almacruz Hotel y Centro de Convenciones

4.0 star property
4-star hotel near Costanera Center

Choose dates to view prices

Photo gallery for Almacruz Hotel y Centro de Convenciones

Lobby
Outdoor pool
2 restaurants, breakfast served
Front of property - evening/night
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Gym
  • Parking included
  • Housekeeping

Explore the area

Map
San Antonio 65, Santiago, Region Metropolitana, 8320263
  • Santa Lucia Hill
    ‪4 min walk‬
  • Plaza de Armas
    ‪7 min walk‬
  • Palacio de la Moneda
    ‪9 min walk‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

7.2 out of 10
Good
(9 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

7.8 out of 10
Good
(15 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Economy Twin Room

Economy Twin Room

Economy Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

8.0 out of 10
Very good
(4 reviews)
  • 30 sq m
  • Sleeps 3
  • 3 Large Twin Beds

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About the area

Santiago

Downtown Santiago stay.Within a 15-minute walk of this Downtown Santiago hotel, you'll find Plaza de Armas and Palacio de la Moneda. San Francisco Church and Municipal Theatre of Santiago are also within half a mile (1 km).

What's nearby

  • Santa Lucia Hill - 4 min walk - 0.4 km
  • Plaza de Armas - 7 min walk - 0.6 km
  • Santiago Town Square - 8 min walk - 0.8 km
  • Palacio de la Moneda - 9 min walk - 0.8 km
  • Medical Center Hospital Worker - 19 min walk - 1.7 km

Getting around

  • Santa Lucia Station - 4 min walk
  • Parque Almagro Station - 16 min walk
  • Santiago Intl. Airport (SCL) - 21 min drive

Restaurants

  • ‪Portal Fernandez Concha - ‬3 min walk
  • ‪Sangurucho - ‬3 min walk
  • ‪Da Dino - ‬3 min walk
  • ‪Restaurante Vichuquen - ‬1 min walk
  • ‪Burger King - ‬3 min walk

About this property

Almacruz Hotel y Centro de Convenciones

4-star hotel near Costanera Center
Almacruz Hotel y Centro de Convenciones offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, along with a snack bar/deli. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

There's an onsite business center. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Almacruz Hotel y Centro de Convenciones. Free self parking is available.

This 4-star Santiago hotel is smoke free.

  • 1 building
  • 162 guestrooms or units
  • 15 levels
  • 2 dining venues
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
Almacruz Hotel y Centro de Convenciones offers 162 accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations include desks and dining tables. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include shower/tub combinations with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Santiago hotel provides complimentary wired and wireless Internet access. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Languages

English, Portuguese, Spanish

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Property amenities

Family friendly

  • Dining table
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Area shuttle (surcharge)
  • Free secured self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Dining table
  • Electric kettle
  • Minibar
  • Room service
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Galerías Hotel Santiago
Galerías Santiago
Hotel Galerías
Almacruz Y Centro Convenciones
Almacruz Hotel y Centro de Convenciones Hotel
Almacruz Hotel y Centro de Convenciones Santiago
Almacruz Hotel y Centro de Convenciones (Ex Galerías)
Almacruz Hotel y Centro de Convenciones Hotel Santiago

Almacruz Hotel y Centro de Convenciones Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 225 out of 571 reviews
Rating 8 - Good. 208 out of 571 reviews
Rating 6 - Okay. 76 out of 571 reviews
Rating 4 - Poor. 40 out of 571 reviews
Rating 2 - Terrible. 22 out of 571 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Malcolm

Stayed 1 night in Mar 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

Very clean and quiet. Nice people.
Stayed 2 nights in Mar 2025

2/10 Terrible

Richard

Disliked: Property conditions & facilities, room comfort

Air Conditioning needs upgrading

The room was old, bed was well used and the Air Conditioner would not adjust so the room was 25 to 27 degrees C (77 - 79F) for the 3 days. We had maintenance up and he said it was working perfectly???? So they gave us a fan!!!! Not a 4 star and not anything greater than a 5 out of a 10 - based on location and staff. Building is in bad shape. But mostly, the hot room with no ability to make it any cooler and no concern from maintenance.
Stayed 3 nights in Mar 2025

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Frustrated, it took a while to check in, the air conditioning was not working and we had to move to another room as the service person could not fix. This took way too long! water in the foyer was always out, very frustrating. The rooms were ok and the breakfast was good. The service related issues were the problems.
Stayed 4 nights in Mar 2025

8/10 Good

Quoc

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Excellent location for shopping, dining, and very convenient public transportation to points of interest in Santiago. It's Make Make seafood restaurant offers a nice breakfast buffet, and tasty dinner choices. Improvements recommended include new larger bath towels, and better/working AC. More English TV stations instead of BBC
Stayed 3 nights in Mar 2025

4/10 Poor

Cherie

Liked: Cleanliness
Disliked: Room comfort

Not a 4 star hotel air conditioning doesn’t work

Air conditioning was very poor, it was either not working for the 5 days we were there or set so high for money saving reasons it left our room permanently at 27 degrees and very hot and uncomfortable. Staff advised us the manager would contact us which never happened. Staff came to the room after 4 hours waiting and said it was fixed but it remained at 27 degrees the whole time. Air conditioning works well in the lobby and reception but not in the rooms. We didn’t get our hotels.com early check in or room upgrade despite others checking in after us getting an upgrade.
Stayed 4 nights in Mar 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No running water and AC almost inexistant

Spent 3 nights at this hotel and was told only on arrival (at 1 am), after 13,5 hours been on a plane, that there was no running water from 23h30-5h30. Same scenario happened on our last night so we couldn't shower or use the toilet when we woke up to catch our flight. We had to use the toilet at the airport. The AC was also not really efficient and we gave up asking for another room when the customer in front of us was told that there was no other rooms available...He was complaining about the ACas well. The receptionist took our informations and said that someone from.the hotel would get in touch with us to offer a partial refund regarding the water inconvenience. It's been more than 3 weeks now and nobody contacted us or responded to the email I have sent a week ago on the subject.
Stayed 3 nights in Feb 2025

8/10 Good

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good, the room was nice. The restaurant was very good and staff was very kind. The only issue is that the surroundings at night may not be safe, so you have to drive your car or take a taxi instead of walking to a restaurant. During the day, it was close to interesting places like Casa de la Moneda, Plaza de Armas and cerro Santa Lucía.
Stayed 1 night in Mar 2025

2/10 Terrible

Alan, Newton, MA 02461

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service waited a long time to check in
Stayed 2 nights in Feb 2025

10/10 Excellent

Ruth, Currumbin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the atmosphere of Chilli’s heritage created by the decor . The restaurant produces great meals and the pool is lovely on a hot day . Easy to walk to major attractions and staff are always willing to help in any way. Hot showers were welcome also !
Stayed 2 nights in Feb 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable with a nice pool area. Breakfast was great.
Stayed 1 night in Feb 2025

10/10 Excellent

Jumana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location in the center of the city--easily the best price for what it offers
Stayed 1 night in Jan 2025

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities
Well situated, perfect for sightseeing Santiago, big room, nice pool, helpful friendly staff, good food. Room very hot, windows don't open and air conditioning feeble although staff quick to try and fix it.
Stayed 2 nights in Jan 2025

8/10 Good

Susan, Edmonton

Stayed 2 nights in Jan 2025

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Juan Luis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Mal servicio al cliente

En general, tuvimos una mala experiencia. El aire acondicionado no funcionó correctamente durante nuestros 2 días de estancia, lo que nos impidió dormir cómodamente por el calor. A pesar de que un técnico vino al segundo día, no logró repararlo y nos dijeron que iban a darnos un ventilador que no cumplieron. Además, el servicio del restaurante fue muy deficiente. Si bien llegabamos 30 min antes del cierre de la cocina se molestaban y nos ofrecian solo platos simples o muy caros, obviando los platos mas económicos con ma excusa no válida de que no les daba tiempo a servirnos. Por ultimo, pedimos que nos hicieron una llamada para despertarnos en la mañana (wakeup call) y nunca nos llamaron.... servicio muy deficiente manejado por jovenes a los cuales parece no importarles la experiencia de los visitantes.
Stayed 2 nights in Jan 2025

6/10 Okay

Diane

Liked: Staff & service
Disliked: Cleanliness
Not clean in public area. Carpet soiled. Breakfast average. Pool always looks dirty. Close to sights, & walkable. Not safe at night.
Stayed 6 nights in Jan 2025

4/10 Poor

heli

Stayed 1 night in Jan 2025

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in great location to walk around the city. Friendly and helpful staff and nice size rooms.
Stayed 1 night in Dec 2024

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel in the heart of Santiago. Breakfast is included and great food and drinks in the restaurant. We enjoyed the pool, and we booked a tour that was wonderful.
Stayed 4 nights in Dec 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Kinna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and service, very convenient location, it worths the price.
Stayed 2 nights in Dec 2024