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Hotel Gran Palace

Property class: 4
4-star hotel near Plaza de Armas

Choose dates to view prices

Photo gallery for Hotel Gran Palace

A spa area with a hot tub, a standing shower, and a ceiling light fixture.
A buffet with various pastries, desserts, and beverages.
A modern indoor pool area with a central hot tub, multiple seating areas, and a distinctive ceiling design.
A multi-story building with a sign for Hotel Gran Palacio, indicating it is a spa and convention center.
A hotel lobby with a reception desk, seating area, and a chandelier.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Huerfanos 1178, Santiago, 8340420
  • Place, Plaza de Armas
    ‪4 min walk‬
  • Place, Santiago Town Square
    ‪6 min walk‬
  • Place, Palacio de la Moneda
    ‪7 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Room

A hotel room with a large bed, wooden headboard, two bedside tables, a nightstand, and a framed artwork above the bed.

Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for Room

A hotel room with a large bed, wooden headboard, two bedside tables, a nightstand, and a framed artwork above the bed.

Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Room

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Large Twin Beds

View all photos for Room

A hotel room with two beds, a desk, a chair, and a bathroom visible through an open door.

Room

  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Room

A hotel room with a bed, a sofa, a dining table, and a chair. There is a window with curtains, a picture on the wall, and an air conditioning unit.

Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

A hotel room with a large bed, a wooden headboard, a nightstand, a framed artwork, and a vase with flowers.

Standard Room

  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

A hotel room with a large bed, a wooden headboard, a nightstand, a framed artwork, and a vase with flowers.

Superior Double or Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room

A hotel room with two beds, a desk, a chair, and a bathroom visible through an open door.

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 6
  • 6 Twin Beds OR 1 Queen Bed and 4 Twin Beds

View all photos for Classic Room

A hotel room with a bed, a sofa, a dining table, and a chair. There is a window with curtains, a picture on the wall, and an air conditioning unit.

Classic Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

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About the area

Santiago

Heart of Santiago.With a stay at this Downtown Santiago hotel, you'll be steps from Former National Congress and Museo Chileno de Arte Precolombino. Plaza de la Constitucion and Museum of Chilean Precolombian Art are also within half a mile (1 km).

What's nearby

  • Plaza de la Constitucion - 2 min walk - 0.2 km
  • Plaza de Armas - 4 min walk - 0.4 km
  • Santiago Town Square - 6 min walk - 0.5 km
  • Palacio de la Moneda - 7 min walk - 0.7 km
  • Santa Lucia Hill - 12 min walk - 1.0 km

Getting around

  • Armas Station - 6 min walk
  • Santiago Central Station - 14 min drive
  • Santiago Intl. Airport (SCL) - 17 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Dominó Teatinos - ‬2 min walk
  • ‪Dos y Dos - ‬2 min walk
  • ‪Bar Nacional 2 - ‬2 min walk

About this property

Hotel Gran Palace

4-star hotel near Plaza de Armas
Hotel Gran Palace offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi.

A business center and 10 meeting rooms are available. Event space at this hotel measures 12917 square feet (1200 square meters) and includes a conference center. Hotel Gran Palace also features coffee/tea in a common area, concierge services, and laundry facilities. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Santiago hotel is smoke free.

  • 107 guestrooms or units
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Buffet breakfast (free)
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Dining venue
Hotel Gran Palace offers 107 air-conditioned accommodations with minibars and safes. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs and hair dryers. This Santiago hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered daily and change of towels can be requested.

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of USD 25

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime

Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during December, November, January, February, March, and October:
  • Bar/Lounge
  • Business center
  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 26.0 per night.

Property payment types

American ExpressMastercardVisa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: USD 26.0 per night
  • Hosted evening meal: USD 25

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 1:00 PM to 9:00 PM.

Property is also known as

Hotel Gran Palace Santiago

Gran Palace Santiago

Gran Palace

Hotel Gran Palace Hotel

Hotel Gran Palace Santiago

Hotel Gran Palace Hotel Santiago

Frequently asked questions

How close is Hotel Gran Palace to the airport?

Hotel Gran Palace is 10.9 mi (17-min drive) away from the Santiago Intl. Airport (SCL) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Gran Palace?

As of Sept 20, 2026, prices found for a 1-night stay for 2 adults at Hotel Gran Palace on Oct 21, 2026 start from CA $98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Gran Palace have an airport shuttle?

Hotel Gran Palace offers an airport shuttle 24 hours a day, on request, for a charge of USD 50 per vehicle, one-way.

Does Hotel Gran Palace offer free breakfast?

Hotel Gran Palace offers free buffet breakfast on weekdays between 7:00 AM and 10:30 AM and weekends between 7:00 AM and 10:30 AM.

Is there a casino at Hotel Gran Palace?

No, there is no casino at this hotel.

What time is check-in at Hotel Gran Palace?

Check-in start time: 2 PM; Check-in end time: anytime.

Is there free parking at Hotel Gran Palace?

This hotel offers free self parking.

Does Hotel Gran Palace have a pool?

Hotel Gran Palace features an indoor pool. Guests can enjoy pool access from 1:00 PM to 9:00 PM.

Does Hotel Gran Palace have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Gran Palace have a spa?

There are no spa services available at this hotel.

How close is Hotel Gran Palace to downtown Santiago?

Hotel Gran Palace is 1.1 mi away from Santiago.

Hotel Gran Palace Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 83 out of 195 reviews
Rating 8 - Good. 73 out of 195 reviews
Rating 6 - Okay. 16 out of 195 reviews
Rating 4 - Poor. 14 out of 195 reviews
Rating 2 - Terrible. 9 out of 195 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Timothy Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and amazing location!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Diego Axel

Liked: Amenities, property conditions & facilities
Nice stay good place
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Rafiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Bruce

Good hotel in the Centre of the city.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel centrally located,,,,,,,,,everything within walking distance pool was nice,,,,,.,staff very friendly,breakfastnice
Stayed 13 nights in Mar 2026
Verified review

8/10 Good

Kedine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient. I recommend this hotel
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. It’s very close to the old town so you can walk everywhere, and parking is close if needed. We had a really nice meal at the hotel restaurant, and there are plenty of other restaurants within walking distance too. It’s the perfect location!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Breakfast was good. Staff was helpful.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Erlinda

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast ok. nearby shops ok
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Ruben Lazaro

Liked: Cleanliness
Very center shop’s nearby
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place construction in the rooms next to us was noisy
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Tom

Liked: Cleanliness, amenities, property conditions & facilities
All very nice
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities
Very friendly staffs, cleaning lady did excellent job to clean the room in indetails. Swimming pool/Spa is not as well mainteaned.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

RICARDO

Liked: Staff & service
.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Edwin

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless , the staff were helpful in finding activities in the area, they helped us with bus connections and subways. We needed to apply for our E-Visa for Brazil and were able to help us with the application. The swimming pool was a nice relax after a busy day. Breakfast in the morning was great, with alot of variety. The location is in the middle of downtown where most tourist attractions are, yet close to the subways and buses to explore further out.
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

Sergio

Disliked: Staff & service, amenities
They had construction/remodeling going on, and it was loud all day; they never mentioned it.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Bruce

Yes.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Roxanne

Liked: Cleanliness
Disliked: Amenities
Nice staff, room was clean but showing its age. Vinyl flooring has been installed but they did a terrible job and degraded the room. Bathtub was a plus for this weary traveler.
Stayed 4 nights in Dec 2025
Verified review

4/10 Poor

Jay

Disliked: Amenities, property conditions & facilities
Room, particularly bathroom, smelled like a sewer but it was rated high. There was no coat hangers. Small refrigerator wasn't working. Then they moved me to another room next day and it was tad better. Certainly not a 3 star hotel as rated.
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Nuno

Liked: Staff & service
Disliked: Room comfort
The hotel is sharing a building with other services, and the common area need refurbishing. The mattress is bad and bent, needs replacement. Same for pillows that are not soft, basically below the standard of 4 stars hotel. There was a kind of fan outside that was too loud during the night. The room is bad sound insulated. The customer service was very good and friendly.
Verified review

8/10 Good

Carmem Rosangela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é antigo, porém muito bem localizado, fácil acesso ao pontos turisticos do centro históricos. Café da manhã muito bom, nada a reclamar. Quarto com frigobar e abastecido, porém não houve reposição. Meu banheiro estava com a descarga meio defeituosa e enroscada. Tudo muito satisfatório, a única consideração é em relação ao barulho. Dentro do quarto a gente ouve as pessoas conversando do lado de fora...muito desconfortável.
Stayed 8 nights in May 2026
Verified review

6/10 Okay

Robson Carlos

Liked: Amenities
Disliked: Property conditions & facilities
Ótima localização Mas o quarto está em mau estado de manutenção, o chuveiro cai água fraca por ter um vazamento na mangueira da ducha, a descarga está vazando constantemente e também falta mais tomadas pois no quarto só tem 1 disponível e outra lá no banheiro. Fora que paguei por um quarto Estandard para ter uma experiência melhor e me colocaram num quarto de fundos, pedi para trocar e me disseram que só seria possível no dia seguinte. Como eu já tinha espalhado minhas coisas fora da mala deixei pra lá.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na chegada o rapaz do check-in, extremamente educado e atencioso, um querido. O café da manhã é ótimo, várias opções de pães, frutas frescas, doces, sucos, lugar agradável para se tomar café e o pessoal também muito educados. A limpeza do quarto impecável, logo ao chegar já deu pra perceber que eles são muito caprichosos e cuidadosos com os detalhes da limpeza, até o corredor tem um cheiro agradável. Cama confortável, chuveiro bem quente, nós adoramos. Localidade boa, queríamos no Centro e ficamos muito satisfeitos com o Hotel e a localização de onde ele é. Não fomos ainda na piscina, mas também possui. Parabéns a equipe, tudo ótimo! Se voltarmos novamente algum dia pra Santiago, ficaremos nele sem dúvidas!
Stayed 1 night in May 2026
Verified review

8/10 Good

jose antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desayuno bueno, buena situación
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Lidia karina de lourdes

Disliked: Staff & service
Un Hotel antiguo, falta remodelación, personal no agradable sin cortesía, desayuno para salir del paso, postres sin sabor cremas ácidas, y el personal del desayuno poco trato descortés, falta de protocolo y discreción, atención invasiva, falta de hospitalidad, a las 8pm desde la habitación solicitamos al 333 que necesitábamos 3 cucharas “ la respuesta fue suba al 10 piso, nosotros no subimos nada” servicio apresurado pésima organización. Para mejor entendimiento: Durante el desayuno se percibió una atención poco cordial y apresurada, con conversaciones operativas del personal frente a los huéspedes e interrupciones constantes, lo que afectó la experiencia y el ambiente de hospitalidad. Además, al informar problemas en la calidad de algunos postres, la respuesta del personal no fue adecuada.”, el dormitorio faltaba aseo, polvo, toallas antiguas, baños trizados, 0 protocolo de prevención de riesgo para sus huéspedes. Escuchamos todo de afuera ventanales no cierran hermetico, lo único bueno es la piscina temperada, y el check out el joven que me atendió para recibir las tarjetas, creo que andaba de mal humor “ diciéndome no se puede ir sin pagar los bebestibles y yo le dije estoy delante suyo usted cree que me voy arrancar” Pésima atención al cliente. Falta capacitación y control en recurso humano de su personal
Stayed 2 nights in May 2026