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Hotel HW Express

3.0 star property
3-star hotel near Costanera Center, connected to a rail/subway station

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Photo gallery for Hotel HW Express

Reception
Standard Room
Front of property
Free daily buffet breakfast
Junior Double Room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
60 San Antonio, Santiago, Región Metropolitana, 8320259
  • Place, Santa Lucia Hill
    ‪4 min walk‬
  • Place, Plaza de Armas
    ‪7 min walk‬
  • Place, Palacio de la Moneda
    ‪9 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪18 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.6 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

10.0 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

In-room safe, soundproofing, free WiFi, bed sheets

Deluxe Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room

In-room safe, soundproofing, free WiFi, bed sheets

Junior Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Santiago

Heart of Santiago.With a stay at this Downtown Santiago hotel, you'll be steps from San Francisco Church and Barrio París-Londres. Municipal Theatre of Santiago and Paseo Ahumada are also within half a mile (1 km).

What's nearby

  • Municipal Theatre of Santiago - 3 min walk - 0.3 km
  • Barrio París-Londres - 3 min walk - 0.3 km
  • Santa Lucia Hill - 4 min walk - 0.4 km
  • Plaza de Armas - 7 min walk - 0.6 km
  • Palacio de la Moneda - 9 min walk - 0.8 km

Getting around

  • Santa Lucia Station - 4 min walk
  • Parque Almagro Station - 16 min walk
  • Santiago Intl. Airport (SCL) - 20 min drive

Restaurants

  • ‪Almacruz Hotel y Centro de Convenciones - ‬1 min walk
  • ‪Da Dino - ‬2 min walk
  • ‪D'leite - ‬3 min walk
  • ‪Restaurante Vichuquen - ‬1 min walk
  • ‪Dominó Estado - ‬3 min walk

About this property

Hotel HW Express

3-star hotel near Costanera Center, connected to a rail/subway station
Along with a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Hotel HW Express also features concierge services and an elevator. A complete renovation of Hotel HW Express was completed in April 2024.

Smoking is allowed in designated areas at this 3-star Santiago hotel.

  • 40 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Front desk (24 hours)
  • Concierge
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Hotel HW Express offers 40 air-conditioned accommodations with laptop-compatible safes and hair dryers. LED televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered daily and change of towels can be requested.

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Property amenities

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A coffee shop/cafe
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel HW Express

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Mastercard, Diners Club, debit cards, and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel HW Express Hotel
Hotel HW Express Santiago
Hotel HW Express Hotel Santiago

Hotel HW Express Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 47 out of 79 reviews
Rating 8 - Good. 25 out of 79 reviews
Rating 6 - Okay. 3 out of 79 reviews
Rating 4 - Poor. 4 out of 79 reviews
Rating 2 - Terrible. 0 out of 79 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Maribel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Aug 2025

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Edgar Rolando Guzmán

Travelled with family
Liked: Amenities, property conditions & facilities
Qué buen hotel y muy buena localización. Gracias al personal del hotel que nos trató muy amablemente y nos dió consejos como turistas, en especial a: Andrea, César, Cristian y Nelly.
Stayed 5 nights in Jun 2025

10/10 Excellent

Tashika

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and staff real nice and helpful
Stayed 7 nights in Jun 2025

8/10 Good

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent spot for a night or two

Room was large and very nice. Bathroom was nice and shower was excellent. Wifi signal was strong. Breakfast was decent. My room was on the 3rd floor and road noise was significant. As we were trying to check out, we realized that all of our keycards had been deactivated prior to the posted check out time. We all had to go back to lobby, get our keys re-activated, go grab our bags, and go back downstairs to check out. Needlessly aggravating and a poor final impression for the stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Chia Yin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service and friendly front desk staff! Thanks a lot!
Stayed 1 night in Mar 2025

8/10 Good

Leigh

Business traveller
Liked: Cleanliness, amenities
Not bad
Stayed 3 nights in Jan 2025

8/10 Good

Theresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was quite nice, a little dated in some areas, but served our purpose well. We really appreciated being able to set up a taxi through the hotel, for p/up and drop off for airport travel.
Stayed 5 nights in Jan 2025

10/10 Excellent

Greta

Travelled with partner
Liked: Amenities
Excelente ubicación me encantó!!!! pero faltan cosas esenciales q se le brindan a los huéspedes no hay jabonera para colocar el jabón no hay clinex no hay plancha d ropa no dejan ni siquiera agua para tomar y el desayuno nada d variado todos los días lo mismo.
Stayed 8 nights in Sep 2025

10/10 Excellent

BRAIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótima opção de lugar apenas para dormir

O quarto é o banheiro são excelentes! Muito confortáveis e limpos. Apenas senti falta de um micro-ondas na área do café da manhã e a opção de retirar comida para levar visto que fiz passeios que exigiam sair muito cedo. Quanto a localização, têm muito comércio e é próximo da estação Santa Lucia de metrô. Para um hotel express, acho que poderia ser um pouco mais em conta, mas o que tem é de qualidade.
Stayed 3 nights in Sep 2025

8/10 Good

Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

JOAO BATISTA O FILH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom , bom custo benefício , bem no centro
Stayed 4 nights in Aug 2025

8/10 Good

monika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rund um das Hotel ist keine gute Gegend.
Stayed 3 nights in Aug 2025

10/10 Excellent

Lizbeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

De visita por chile?

El lugar es muy bueno, excelente ubicación, lo recomiendo a quien quiere conocer el centro histórico de Chile!
Stayed 1 night in Aug 2025

10/10 Excellent

Alva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno es bueno pero la variedad es la misma todos los días. Si es posible, espero hacer más cambios. El personal de servicio tiene una excelente actitud y hará todo lo posible para ayudar a los pasajeros a resolver los problemas. Si llega temprano o necesita salir temprano, puede esperar en el lobby (no hay espacio de almacenamiento). La habitación está limpia en general. En general, es un hotel bastante bueno.
Stayed 4 nights in Jul 2025

8/10 Good

Marcelo

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Ana Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom. Recomendo!

Excelente hotel. Cama extremamente confortável e quarto um tamanho bom. Bem localizado, próximo a estação santa Lucia e universidade do chile. Obs: faltou apenas um espelho de corpo inteiro no quarto, mas continuo dando 5 estrelas, pois acredito que o espelho agregaria/melhoraria a experiência do hospede, mas mesmo sem ele, o quarto contina maravilhoso.
Stayed 6 nights in Aug 2025

10/10 Excellent

Mateus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo

O hotel é ótimo, muito confortável, o café da manhã bem servido. Ótimo para quem quer passear pelo Centro. A localização ao mesmo tempo é boa e ruim, porque achei meio perigoso, principalmente a noite.
Stayed 3 nights in Jul 2025

8/10 Good

GISELLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel legal, atendimento ótimo. - Internet oscila muito! - TV só acessa à netflix, por ex, se vc levar o conversor e acessar à sua conta.
Stayed 4 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Voltaríamos!

Foi uma agradável surpresa... apesar de termos sido advertidos de que a localização do hotel não seria a mais indicada, para nós que fomos para descansar e passear, foi tudo de bom! Inclusive o hotel dispõe de TV smart com algumas plataformas de streaming, "surpresa" que nos distraiu bastante. Vejam bem com qual empresa fazer passeios, nunca contratem com a SOMOS TOUR, é roubada! De qualquer forma, confiram bem as condições das excursões...
Stayed 7 nights in Jul 2025

10/10 Excellent

Natália

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente escolha para hospedagem

O hotel é excelente, todos os funcionários foram simpáticos e solicitos. O hotel é bem limpo e novo. O quarto grande, com uma mini cozinha que possuía microondas, pia e frigobar, ótimo para quem vai com criança. Café da manhã bom.
Stayed 6 nights in Jul 2025

8/10 Good

Maria Angela

Liked: Cleanliness, property conditions & facilities, room comfort

Uma pena a localização

Hotel muito bom, muito confortável, cama king, chuveiro ótimo, uma pena a localização visto que muitos viciados passam a noite no ponto de onibus em frente ao hotel e se torna muito perigoso sair à noite. Não tem espaço para os veículos pegarem na porta do hotel. Então tem que passar pelos "viciados" para qualquer saída noturna
Stayed 6 nights in Jul 2025

8/10 Good

Flavia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom custo x benefício

Bom custo x benefício. Quarto confortável, limpo, chuveiro quentinho! Apenas o secador de cabelos que não estava saindo ar quente, apenas ar frio.
Stayed 7 nights in Jun 2025