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Hotel Railef

Property class: 2.5
Hotel near Palacio de la Moneda in Santiago

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Reviews

5.8 out of 10

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
  • Room service

Explore the area

View in a map
Avenida Bernardo O Higgins, 3493, Santiago, Región Metropolitana, 9160000
  • Place, University of Santiago-Chile
    ‪1 min walk‬
  • Place, Parque Quinta Normal
    ‪13 min walk‬
  • Place, Museum of Memory and Human Rights
    ‪5 min drive‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪18 min drive‬

Room options

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed

Double Room, 1 Double Bed

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Single Beds

Twin Room, 2 Twin Beds

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Santiago

Estación Central stay.Within a 15-minute walk of this Estación Central hotel, you'll find University of Santiago-Chile and Parque Quinta Normal. National Museum of Natural History and Centro Cultural Matucana 100 are also within 2 miles (3 km).

What's nearby

  • University of Santiago-Chile - 1 min walk - 0.2 km
  • Parque Quinta Normal - 13 min walk - 1.1 km
  • National Museum of Natural History - 19 min walk - 1.6 km
  • Museum of Memory and Human Rights - 5 min drive - 2.6 km
  • Centro Cultural Matucana 100 - 5 min drive - 2.6 km

Getting around

  • Santiago University Station - 4 min walk
  • Santiago Central Station - 6 min walk
  • Santiago Intl. Airport (SCL) - 19 min drive

Restaurants

  • ‪Wendy's - ‬3 min walk
  • ‪Taco Bell - ‬4 min walk
  • ‪Tarragona - ‬2 min walk
  • ‪Pio Pizza - ‬2 min walk
  • ‪Burger King - ‬3 min walk

About this property

Hotel Railef

Hotel near Palacio de la Moneda in Santiago
Free breakfast is served daily. Public spaces have free WiFi. Hotel Railef also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.
  • 22 guestrooms or units
  • Continental breakfast (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
Hotel Railef offers 22 air-conditioned accommodations with safes. 32-inch LCD televisions come with cable channels.

Bathrooms include showers. This Santiago hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 8 per night)

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Low-height counter and sink
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Friday, and Sunday:
  • Bar/lounge
  • Children's pool
  • Dining venue(s)
  • Fitness facility
  • Full-service spa
  • Health club
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Public bath
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

American ExpressDiners ClubMastercardVisa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 8.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Cashless payment methods are available for all transactions.

Property is also known as

Hotel Railef Santiago
Hotel Railef
Railef Santiago
Railef
Hotel Railef Hotel
Hotel Railef Santiago
Hotel Railef Hotel Santiago

Frequently asked questions

How close is Hotel Railef to the airport?

Hotel Railef is 9.9 mi (19-min drive) away from the Santiago Intl. Airport (SCL) airport, the closest popular airport to the property.

Does Hotel Railef have an airport shuttle?

Airport shuttle services are not available at Hotel Railef.

Does Hotel Railef offer free breakfast?

Hotel Railef offers free continental breakfast every day from 6 AM to 9 AM.

Is there a casino at Hotel Railef?

No, there is no casino at this hotel.

What time is check-in at Hotel Railef?

Check-in start time: noon; Check-in end time: anytime.

Is there free parking at Hotel Railef?

Free parking is not available at this hotel. Self parking is available for USD 8.00 per night.

Does Hotel Railef have a pool?

Hotel Railef does not have a pool.

Does Hotel Railef have a spa?

There are no spa services available at this hotel.

How close is Hotel Railef to downtown Santiago?

Hotel Railef is 0.8 mi away from Santiago.

Hotel Railef Reviews

Reviews

5.8
Rating 10 - Excellent. 7 out of 36 reviews
Rating 8 - Good. 5 out of 36 reviews
Rating 6 - Okay. 8 out of 36 reviews
Rating 4 - Poor. 7 out of 36 reviews
Rating 2 - Terrible. 9 out of 36 reviews

6.4/10

Cleanliness

5.8/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel, a pasos de estación central y del metro, acceso fácil. Presentación de la habitación en impecables condiciones…muy recomendado.,,
Stayed 1 night in Oct 2022
Verified review

4/10 Poor

Gilmar

Disliked: Staff & service, property conditions & facilities, room comfort

Péssimo custo x benefício

Quarto sem janelas. Portaria ficava fechada, tendo que esperar muitos minutos para abertura. Café da manhã, sofrível. Fique em outro na mesma região...
Stayed 1 night in Jun 2022
Verified review

6/10 Okay

Marcela del pilar

Liked: Cleanliness, property conditions & facilities, room comfort

Estadía

El recepcionista no tuvo una muy buena amabilidad tuve que hacer transferencia ya que no tenían para pagar con tarjeta
Stayed 1 night in Jan 2022
Verified review

2/10 Terrible

Ana Maria

Disliked: Staff & service, room comfort

Terrible experiencia

Terrible experiencia, la encargada nos tuvo afuera del hotel, casi 20 minutos, en mitad de la noche, exponiéndose a cualquier penosa situación, se insistia tabto en timbre , como llamando, cuando al fin nos abren, la encargada responde prepotentemente, sabanas sucias, ducha tapada, impedimento para dormir, por molestos ruidos de noche, y para terminar hablando mal de nosotros, que nunca le faltamos el respeto.
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Raúl

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Buena ubicación y muy buena voluntad del servicio.

Solo nos quedamos una noche en espera del vuelo siguiente. Lo elegimos por su cercanía al terminal de Tur Bus. Encontramos que la atención es muy bena y estan muy dispuestos a ayudarte a sentirte cómodo, pero la infraestructura no es muy cómoda. El colchón de la cama tenía algunos resortes sueltos y el cuarto carece de luz natural y le falta ventilación. Aparte de eso todo bien.
Stayed 1 night in Nov 2021
Verified review

4/10 Poor

Joelpzhou

Hotel has no or very bad WIFI internet. I stayed in the hotel 5 years before and I made the booking by retrieved old email. The internet is not as good as 5 years before. Towards the end, we had to use international data roaming for internet access. They charge 37000peso or 55us$ for two people.
Stayed 3 nights in Oct 2018
Verified review

8/10 Good

Rosana

Liked: Cleanliness

Hotel para pernoite

Boa opção para quem quer ficar próximo ao terminal de onibus e precisa de 1 pernoite. Café da manhã muito simples. Funcionários atenciosos.
Stayed 1 night in Jun 2018
Verified review

2/10 Terrible

Liliana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exoeriencia muy mala

Me fue muy mal , yo había contratado un precio por la pagina ,al llegar alla ignoraban la pagina y me salio carisimo ,eran las tres de la,mañana ya cansados del viaje y pagamos lo q nos dijeron, primera vez q me pasa y estoy acostumbrada a comprar paquete de viajes .Muchas gracias
Verified review

6/10 Okay

GIL F DE

Liked: Cleanliness

Não vale o preço que foi pago.

Não chega a ser um hotel péssimo, mas não vale o preço que foi pago. As pessoas da recepção são atenciosas, mas o hotel é bem velho. O café de manhã é só o café e um pão tostado.
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel agradable en estacion central

Muy cómodo, excelente servicio. Son habitaciones sencillas pero muy cómodas y limpias; solo estuvimos una noche pero nos retiramos muy conformes.
Stayed 1 night in Feb 2018
Verified review

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No Window Cold Water in Ruhe schower . No Klima it was very dirty. I cant recomended
Stayed 1 night in Feb 2018
Verified review

2/10 Terrible

FABIANA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Muy mala la atención. No recomendable

La atención del personal fue pésima. Mal humorada, de mal genio. Además, no encontraban la reserva y me obligaron a pagar en efectivo, siendo que en la página decía que recibían tarjeta y por eso lo elegimos al hotel. El desayuno paupérrimo. Pésima atención. Educación y cordialidad deberían enseñarles que es y cómo se aplican.
Verified review

2/10 Terrible

Patricio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decepcion total

Mal piezas sin ventilacion sin ventanas
Stayed 2 nights in Feb 2018
Verified review

2/10 Terrible

Dinamar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nao tive..chegamos no hotel maortos de cansaço pela viagem ..mesmo com o voucher na mao disseram q nao tinha nenhuma reserva..em nosso nome...nao quiseram nem saber ..nos ignoraram ..tivemos q sair a procura de um outro hotel
Stayed 1 night in Dec 2017
Verified review

10/10 Excellent

Belo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente lo único el precio no era el mismo q estaba publicado
Stayed 1 night in Nov 2017
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atención y acogida

Buena ubicación. Atención y acogida amable... Limpieza baños impecable... Agua caliente excelente...
Stayed 1 night in Oct 2017
Verified review

6/10 Okay

Patricio

Liked: Cleanliness
Disliked: Staff & service

Hotel aceptable y personal deficiente.

Lo bueno del hotel: - cercania del centro, al lado del terminal alameda uno se va caminando al hotel y esta cerca de tiendas y metro. - Internet aceptable - TV cable aceptable Lo malo del hotel: - No respetan el precio puesto en expedia.es. Me dijeron que el precio era otro mas caro y obviamente como no conozco alla que mas voy a hacer. - Personal extranjero trabajando de mala gana, no es amable (no todo el personal) - Camas de mala calidad, se puede dormir pero un poco incomodo
Stayed 2 nights in Oct 2017
Verified review

2/10 Terrible

leticia

Disliked: Cleanliness, staff & service, property conditions & facilities
Me cobraron más de lo que decía el cupón...No respetaron el importe a pagar en el Hotel!
Stayed 1 night in Oct 2017
Verified review

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
El día que llegué me indicaron que no sabían que había hecho reserva. Las piezas sin ventanas y mucho ruido de otros pasajeros y pasajeras. El desayuno servido en un segundo piso helado. El personal amable y solucionan lo que está a su alcance.
Stayed 3 nights in Jul 2017
Verified review

4/10 Poor

Lorena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel moderado

No fue facil localizar el lugar ya que la gente no lo conocía. Zona un tanto peligrosa. Poco amables en la recepción. Habitación limpia pero el baño oloroso y mal funcionamiento de la ducha. Por suerte solo fue una sla noche de estadía
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Zweckmäßiges Hotel in Busterminaltnähe, vielleicht etwas veraltet aber sauber und günstig!
Verified review

2/10 Terrible

Eliseu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel????!!!!

Fiz reserva. Cheguei no local às duas da manhã com minha esposa e a recepção disse que só havia um quarto com cama de solteiro. Depois de tanta confusão, entramos no "muquifo" uma tragédia! Madrugada, o quarto fedia à esgoto! Não se enganem com as fotos do site. Não correspondem.
Verified review

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Preparar al personal para una mejor atención.

La atención del personal fue muy mala, había una funcionaria colombiana que reclamaba por todo y de muy mal carácter al final cuando cometía errores decía. -es que yo pensé- parece que no tenía que pensar y hacer sus funciones con mejor disposición. Bueno que la persona (dueña) no era tan diferente. me toco observa que discutía por $ 5000 con por una pasajera que había entrado a la habitación y después no le gusto y se quiso ir, lo que pude escuchar de parte del pasajero, llevaba una hora y no le daba solución, eso habla del tipo de persona que atiende ese local.
Verified review

2/10 Terrible

Raúl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo lugar, no recomendable por nada del mundo

Stayed 1 night in Dec 2022
Verified review

2/10 Terrible

jose

Stayed 2 nights in Sep 2022