10/10 Excellent
Carmen
Travelled with family
26 Mar 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Following a 12-day cruise, my husband, brother-in-law, and his wife stayed at this hotel. We sought a place in the heart of the city, close to the airport, to explore before returning to the United States. The restaurant felt like dining in someone's home, offering fabulous food and service. The complimentary breakfast was perfect, featuring delicious danishes, scrambled eggs, sausage, and fresh fruit. Don’t forget to grab a bag of coconut cookies to your room. Upstairs, there is a rooftop dining area with great views and a relaxing atmosphere. Don't miss the chance to enjoy a glass of Carmenera wine; the brand they offer is exceptional. We dined exclusively at the hotel as we didn't feel the need to venture out.
The grape-scented lotion provided by the hotel was fantastic. The stain glass hanging noting a different wine on each floor is classy.
The front desk staff was helpful and arranged transportation for us, which was reassuring given the government's notice of a high crime rate.
Though we couldn't recall everyone's names, here are some of the individuals who made our stay fabulous: Andrea, Erica, Carina, Raul, and Rosa Elena.