Sheraton Santiago Hotel and Convention Center

4.0 star property
4-star family-friendly hotel near Costanera Center, connected to the convention center

Choose dates to view prices

Sheraton Santiago Hotel and Convention Center

Photo gallery for Sheraton Santiago Hotel and Convention Center

Exterior
Indoor pool, outdoor pool
Executive Suite, 1 Double Bed
4 restaurants, lunch, dinner served; international cuisine
Meeting facility

Overview of Sheraton Santiago Hotel and Convention Center

Reviews
8.2

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi

Check out the area

Map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742
  • Popular LocationClínica Indisa7 min walk
  • Popular LocationCostanera Center18 min walk
  • Popular LocationSan Cristobal Hill11 min drive
  • AirportSantiago (SCL-Arturo Merino Benitez)23 min drive

Room options

Superior Room, 2 Single Beds, Pool View

  • Sleeps 3
  • 2 Twin Beds

Superior Room, 1 King Bed, Pool View

  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Single Beds

  • Sleeps 3
  • 2 Twin Beds

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Single Beds, Pool View

  • Sleeps 2
  • 2 Twin Beds

Club Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Double Bed

  • City view
  • Sleeps 4
  • 1 Double Bed

Club Room, 2 Single Beds

  • City view
  • Sleeps 3
  • 2 Twin Beds

Club Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Terrace, City View

  • City view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Pool View

  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

Classic Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Santiago

Providencia stay.Within a 10-minute walk of this Providencia hotel, you'll find Clínica Indisa and Sculpture Park. Santiago Metropolitan Park and Municipal Market of Providencia are also within half a mile (1 km).

What's nearby

  • Clínica Indisa - 7 min walk
  • Costanera Center - 18 min walk
  • Plaza de Armas - 4 min drive
  • Medical Center Hospital Worker - 5 min drive
  • San Cristobal Hill - 11 min drive

Getting around

  • Hospitales Station - 6 min drive
  • Pedro de Valdivia Station - 12 min walk
  • Santiago Intl. Airport (SCL) - 24 min drive

Restaurants

  • Lobby Bar - 2 min walk
  • El Ancla - 10 min walk
  • El Bohío - 1 min walk
  • Starbucks - 4 min walk
  • El Cid - 2 min walk

About this property

Sheraton Santiago Hotel and Convention Center

4-star family-friendly hotel near Costanera Center, connected to the convention center
Sheraton Santiago Hotel and Convention Center offers its guests a children's pool, an indoor pool, an outdoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A business center, a meeting room, and limo/town car service are available. Event space at this hotel measures 7578 square feet (704 square meters) and includes conference space. A fitness center, a terrace, and tour/ticket assistance are also featured at the family-friendly Sheraton Santiago Hotel and Convention Center. An area shuttle within 50 km and an airport shuttle (available 24 hours) are available for a fee. For a fee, parking is available.

This 4-star Santiago hotel is smoke free.

  • 1 building
  • 379 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 3 bars or lounges
  • 7578 sq ft of conference space
  • 704 sq m of conference space
  • Deli
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
Sheraton Santiago Hotel and Convention Center offers 379 accommodations with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (CLP 7240 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (CLP 15000 per day)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11:30 AM: CLP 11000 for adults and CLP 11000 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Children's pool
  • Fitness center
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Heating
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CLP 81000 per pet, per stay
  • Only dogs and cats are allowed
  • An off-leash area is available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CLP 30000.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CLP 11000 for adults and CLP 11000 for children
  • Fee for in-room wireless internet: CLP 7240 per day (rates may vary)
  • Fee for in-room wired internet: CLP 7240 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Self parking fee: CLP 15000 per day
  • Pet fee: CLP 81000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Sheraton Santiago Hotel and Convention Center Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 224 out of 447 reviews" "
Rating 8 - Good. 113 out of 447 reviews" "
Rating 6 - Okay. 61 out of 447 reviews" "
Rating 4 - Poor. 22 out of 447 reviews" "
Rating 2 - Terrible. 27 out of 447 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ray

Stayed 2 nights in Jan 2024

6/10 Okay

Larry, Kelowna

Travelled with group
Liked: Cleanliness, amenities
Nice place but not 5 star - dated and service was slow and lacking attention - cost was high for what you got
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Super friendly and helpful staff! Nice room, very comfortable bed, and excellent breakfast. Close to the airport, quick check in, and very helpful concierge desk. Only negative is that there are literally no restaurants or stores close by. Not one. Mall at Gran Torre is at least a twenty five minute walk. I’m guessing there are some close by car or taxi though. Good news is that the bar at the Sheraton had excellent food and service. There’s a restaurant onsite also, but I didn’t get a chance to eat there. What really struck me with this hotel is that every staff member smiled and said hello to me. Even the managers checked in with me to see if everything was okay or if I needed anything. What amazing service! I wish I had booked additional nights to explore Santiago.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Carlos, Etobicoke

Stayed 2 nights in Dec 2023

10/10 Excellent

Joe

Stayed 3 nights in Dec 2023

10/10 Excellent

Blanca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esperaba más
Esperaba más del hotel. Pensé que sería más lujoso por el precio.
Stayed 3 nights in Oct 2023

6/10 Okay

Enrico

Stayed 2 nights in Oct 2023

10/10 Excellent

Gerardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, my room had problems with tv
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023