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The Water Tower Inn, BW Premier Collection

3.5 star property
Family-friendly 3.5-star hotel with 3 indoor pools

Choose dates to view prices

Photo gallery for The Water Tower Inn, BW Premier Collection

Bar (on property)
Desk, blackout drapes, iron/ironing board, free WiFi
3 indoor pools
Front of property
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
360 Great Northern Rd, Sault Ste. Marie, ON, P6B4Z7
  • Place, Northern Ontario Country Music Hall of Fame
    ‪8 min walk‬
  • Place, Sault College
    ‪8 min walk‬
  • Place, Bellevue Park
    ‪5 min drive‬
  • Airport, Sault Ste. Marie, ON (YAM-Sault Ste. Marie Airport)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

8.6 out of 10
Excellent
(65 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

9.2 out of 10
Wonderful
(18 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

9.0 out of 10
Wonderful
(14 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub

Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub

Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchenette

Suite, 1 Queen Bed, Non Smoking, Kitchenette

Suite, 1 Queen Bed, Non Smoking, Kitchenette

8.8 out of 10
Excellent
(3 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub

Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 84 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(21 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Pet Friendly)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Pet Friendly)

8.0 out of 10
Very good
(17 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Walk-in Shower)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Walk-in Shower)

9.6 out of 10
Exceptional
(4 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

7.8 out of 10
Good
(26 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, Multiple Beds, Non Smoking, Jetted Tub

Suite, Multiple Beds, Non Smoking, Jetted Tub

Suite, Multiple Beds, Non Smoking, Jetted Tub

  • 139 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Multiple Beds, Non Smoking, Kitchenette

Suite, Multiple Beds, Non Smoking, Kitchenette

Suite, Multiple Beds, Non Smoking, Kitchenette

8.6 out of 10
Excellent
(10 reviews)
  • 111 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

7.8 out of 10
Good
(12 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Double Room with Roll in Shower - Non-Smoking

  • Sleeps 2
  • Free WiFi

Double Room with Two Double Beds - Non-Smoking

  • Sleeps 4
  • Free WiFi

Double Room with Two Double Beds - Pet Friendly/Non-Smoking

  • Sleeps 4
  • Free WiFi

Executive King Room - Non-Smoking

  • Sleeps 2
  • Free WiFi

King Room - Non-Smoking

  • Sleeps 2
  • Free WiFi

King Suite - Non-Smoking

  • Sleeps 2
  • Free WiFi

Queen Room

  • Sleeps 2
  • Free WiFi

1 Queen Bed, Non-Smoking, Walk In Shower, Microwave And Refrigerator

  • Sleeps 4
  • Free WiFi

Queen Suite with Fireplace - Non-Smoking

  • Sleeps 4
  • Free WiFi

Queen Suite with Spa Bath - Non-Smoking

  • Sleeps 2
  • Free WiFi

Suite with Three Queen beds

  • Sleeps 6
  • Free WiFi

Queen Suite with Kitchenette and Shower

  • Sleeps 4
  • Free WiFi

1 Queen Bed, Non-Smoking, Refrigerator, Two Person Jetted Tub

  • Sleeps 2
  • Free WiFi

2 Queen Beds, Non-Smoking, Jetted Tub, Refrigerator

  • Sleeps 4
  • Free WiFi

2 Queen Beds, Non-Smoking, Refrigerator, Bathtub

  • Sleeps 5
  • Free WiFi

View all photos for Double 1 Queen Bed, Non-Smoking, Refrigerator, Walk in Shower, Sofabed

Desk, blackout drapes, iron/ironing board, free WiFi

Double 1 Queen Bed, Non-Smoking, Refrigerator, Walk in Shower, Sofabed

  • Sleeps 2
  • Free WiFi

View all photos for Suite-1 King 1 Queen Non-Smoking Two Bedrooms Two Bathrooms Fireplace Jetted Tub Wet Bar

Desk, blackout drapes, iron/ironing board, free WiFi

Suite-1 King 1 Queen Non-Smoking Two Bedrooms Two Bathrooms Fireplace Jetted Tub Wet Bar

  • Sleeps 2
  • Free WiFi

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Sault Ste. Marie
  • Breakfast included
  • Pet friendly
  • Parking included
  • Air conditioning
4.2 out of 5, Very good, 1,007 reviews
The price is CA $130
CA $155 total
includes taxes & fees
Jun 7 - Jun 8
Comfort Inn Sault Ste. Marie - Canada

About the area

Sault Ste. Marie

In shopping district.Your stay at this Sault Ste. Marie hotel places you within a 10-minute walk of Northern Ontario Country Music Hall of Fame and Sault College. Sault Area Hospital and Fort Creek Conservation Area are also within 2 miles (3 km).

What's nearby

  • Northern Ontario Country Music Hall of Fame - 8 min walk - 0.7 km
  • Sault College - 8 min walk - 0.7 km
  • Agawa Canyon Tour Trains - 5 min drive - 4.8 km
  • Bellevue Park - 5 min drive - 3.3 km
  • Gateway Casinos - 5 min drive - 4.8 km

Getting around

  • Sault Ste. Marie, ON (YAM-Sault Ste. Marie Airport) - 22 min drive

Restaurants

  • ‪Firehouse Subs - ‬4 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Tim Hortons - ‬10 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪QDOBA Mexican Eats - ‬15 min walk

About this property

The Water Tower Inn, BW Premier Collection

Family-friendly 3.5-star hotel with 3 indoor pools
As a guest of The Water Tower Inn, BW Premier Collection, you'll find 3 indoor swimming pools and 2 hot tubs along with a 24-hour fitness center and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 7 meeting rooms are available. Event space at this hotel measures 10764 square feet (1000 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly The Water Tower Inn, BW Premier Collection. Free self parking is available.

This 3.5-star Sault Ste. Marie hotel is smoke free.

  • 175 guestrooms or units
  • 5 levels
  • 10764 sq ft of conference space
  • 1000 sq m of conference space
  • Built in 1974
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Water Tower Inn, BW Premier Collection offers 175 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

Lobby sitting area
Holiday Inn Express Sault Ste Marie by IHG
Sault Ste. Marie
  • Pool
  • Hot tub
  • Breakfast included
  • Free WiFi
4.3 out of 5, Excellent, 1,137 reviews
The price is CA $133
CA $159 total
includes taxes & fees
May 23 - May 24
Holiday Inn Express Sault Ste Marie by IHG

Property amenities

Family friendly

  • 3 indoor pools
  • Children's pool
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 5 to 15 for adults and CAD 4 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 3 indoor pools
  • Children's pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 43-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:30 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 5 to 15 for adults, and CAD 4 to 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Algoma's Water Tower
Algoma's Water Tower Inn
Algoma's Water Tower Sault Ste. Marie
Water Tower Inn
Algoma`s Water Tower Hotel Sault Ste. Marie
Algoma`s Water Tower Inn And Suites
Algomas Water Hotel
Algoma's Water Tower Inn & Suites Sault Ste. Marie, Ontario
Hotel Algomas Water
Algoma's Water Tower Inn Sault Ste. Marie
Algoma's Water Tower Inn BW Premier Collection Sault Ste. Marie
Algoma's Water Tower Inn BW Premier Collection
Algoma's Water Tower BW Premier Collection Sault Ste. Marie
Algoma's Water Tower BW Premier Collection
Water Tower Inn BW Premier Collection Sault Ste. Marie
Water Tower Inn BW Premier Collection
Water Tower BW Premier Collection Sault Ste. Marie
Water Tower BW Premier Collection
The Water Tower Inn, BW Premier Collection Hotel
The Water Tower Inn, BW Premier Collection Sault Ste. Marie

Frequently asked questions

How close is The Water Tower Inn, BW Premier Collection to the airport?

The Water Tower Inn, BW Premier Collection is 12 mi (22-min drive) away from the Sault Ste. Marie, ON (YAM-Sault Ste. Marie Airport) airport, the closest popular airport to the property.

How much does it cost to stay at The Water Tower Inn, BW Premier Collection?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at The Water Tower Inn, BW Premier Collection on May 24, 2026 start from CA $131, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Water Tower Inn, BW Premier Collection have an airport shuttle?

Airport shuttle services are not available at The Water Tower Inn, BW Premier Collection.

Does The Water Tower Inn, BW Premier Collection offer free breakfast?

Free breakfast isn’t offered at The Water Tower Inn, BW Premier Collection, but full breakfast is offered for a fee of between CAD 5 and 15 for adults, CAD 4 and 15 for children. It's available every day from 6:30 AM to 11 AM.

Is there a casino at The Water Tower Inn, BW Premier Collection?

No, there is no casino at this hotel, but Gateway Casinos (4-min drive) and Kewadin Casino (16-min drive) are nearby.

What time is check-in at The Water Tower Inn, BW Premier Collection?

Check-in start time: 3:00 PM; Check-in end time: 2:30 AM.

Is there free parking at The Water Tower Inn, BW Premier Collection?

This hotel offers free self parking.

Does The Water Tower Inn, BW Premier Collection have a pool?

The Water Tower Inn, BW Premier Collection features 3 indoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does The Water Tower Inn, BW Premier Collection have a restaurant?

The Water Tower Inn, BW Premier Collection is home to Caseys Grill.Bar, which features international cuisine.

Does The Water Tower Inn, BW Premier Collection have a spa?

There are no spa services available at this hotel.

How close is The Water Tower Inn, BW Premier Collection to downtown Sault Ste. Marie?

The Water Tower Inn, BW Premier Collection is 1.7 mi away from Sault Ste. Marie.

The Water Tower Inn, BW Premier Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 492 out of 1002 reviews
Rating 8 - Good. 265 out of 1002 reviews
Rating 6 - Okay. 145 out of 1002 reviews
Rating 4 - Poor. 55 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

teddi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were great, went above and beyond for our stay ❣️
Stayed 2 nights in Feb 2026

6/10 Okay

Al

Stayed 3 nights in Feb 2026

6/10 Okay

Pamela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
When we arrived our rooms were not together but they quickly made sure that they were - They were very behind on cleaning rooms so we had to wait and did not get checked in until close to 4pm but they did give us breakfast coupons for this inconvenience and the rooms were very clean. Breakfast was delicious but I am very sad about how we were treated by restaurant staff like an inconvenience because we have 4 children it was nice to see their attitudes change when they realized they are well behaved children but it was upsetting and unnecessary until this point - very happy with rooms and pool area but will unlikely use the restaurant again for our stays
Stayed 1 night in Feb 2026

10/10 Excellent

Karly

Stayed 1 night in Feb 2026

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great staff and clean rooms very convenient location in town!!
Stayed 2 nights in Feb 2026

6/10 Okay

PAMELA

Travelled with partner
Disliked: Cleanliness, amenities
The room is run down. A shadow of its former glory. Wall paper peeling off the walls. Shower floor was discoloured. I wore flip flops. Staff was helpful and courteous. Our floor was noisy.
Stayed 1 night in Feb 2026

2/10 Terrible

Trinity

Stayed 1 night in Feb 2026

10/10 Excellent

Amy

Stayed 1 night in Feb 2026

10/10 Excellent

Roseanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes room was clean and staff were curious
Stayed 1 night in Feb 2026

8/10 Good

Ralph

Stayed 1 night in Feb 2026

6/10 Okay

Jodi

Stayed 1 night in Feb 2026

6/10 Okay

Shannon

Stayed 2 nights in Feb 2026

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2026

6/10 Okay

Willie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was alright. Disappointed hot tub was closed as only reason booked this hotel. Pool area was freezing but kids say pool was warm
Stayed 1 night in Jan 2026

8/10 Good

Jeff

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything wa great
Stayed 3 nights in Jan 2026

10/10 Excellent

Elisabeth

The staff was excelled and I loved the pool area and the outside hottub in the snow was a treat
Stayed 1 night in Feb 2026

10/10 Excellent

Jeff

Liked: Cleanliness, amenities, property conditions & facilities
Unreal how kind and friendly the staff was here...how accommodating they were with everything, even the pub and Casey's which you have access from inside...the difficult to understand room description that expedia had on the website calling the room a double room making me think it was a room with 2 beds caused me to book the wrong room...Kimberly fixed everything!!!amazing! They even let my teens play their guitar and sing the evening away in the lobby area at night while i was resting in my room. I can't say thank you enough....we had bad neighbours above us, sounded like a herd of elephants doing aerobics at odd hours, but that's out of their control and also the beds are not very comfortable but it definitely makes up for the kindness and the above and beyond that they have displayed...will definitely stay again and 100% recommend.
Stayed 3 nights in Jan 2026

6/10 Okay

James

Travelled with group
Liked: Cleanliness
Disliked: Amenities
The room was spectacular nice and clean a tad dated but has everything you need. This is the 3rd time staying at this location over the last 15 years. I was really looking ford to be able to stay at the Governor Generals Suite. This is one of there nicer suites. Definitely not cheep to stay in the room just the security depoet is 600.00 and worth it as the room is really a 2 bedroom 2 bathroom apartment in size. The apartment suite showes its age but shows a time of glamer and glory. Down side for the price you pay you would expect better customer services. When I was checking in after a 7 hour drive to get there I asked the receptionist if the room would be avaliable for a second night as my slef and my guests my need to extend are business buy a day. The receipt looked me over and seen a man in track pants and a a sweeter as i like to be comfortable for long drives and she replies. The room is vary expensive and as i went through Expedia i would have to come back in the morning to check the availability. What can I say. Should I have ANNOUNCED that i work for the largest gold producers in the world to get a simple question answered like is the room avaliable for another night. I was not expecting to be received as someone who couod not afford a room just because i went through Expedia. And the list of customer services issues for the price you pay can go on and on but i am limited on space for this review.
Stayed 1 night in Jan 2026

6/10 Okay

Steve

Stayed 1 night in Jan 2026

10/10 Excellent

Max

Stayed 1 night in Jan 2026

6/10 Okay

Kathryn

Liked: Cleanliness
Staff was great! But very cold pool and pool area.
Stayed 2 nights in Jan 2026

10/10 Excellent

Bella-Jean

Stayed 2 nights in Jan 2026

2/10 Terrible

Melissa

Stayed 1 night in Jan 2026

10/10 Excellent

Bobby

Stayed 1 night in Jan 2026

10/10 Excellent

Tyler

Stayed 1 night in Jan 2026