2/10 Terrible
Hollie
Travelled with family
Oct 4, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I have ro say this was a terrible experience for the amount of money we paid. First, on top of paying a premium at this "resort," they also charge you $25 a day to park your car there, which is apparently buried somewhere in the fine print when you make the reservation (I couldn't find it anywhere in my reservation and was surprised when I received a text the day before we arrived notifying me of this). I could understand this fee if there were enough activities within walking distance or they provided transportation to places, but this is not an all-inclusive resort. Second, all the staff is always on their phone. When we went down to the beach, I actually had to get someone's attention because all three attendants were on their phone. And, surprisingly, when I texted staff for something I needed (a couple of extra pillows), my text was ignored and I had to go to the front desk. When I got to the front desk, the two people there told me I could have just texted and when I informed them that I did, they found my text and I was answered with "oh." You would also think that for $500+ a night and because they claim to be a resort, you would get standard room service every day, but no, you have to request it. When I found this out, I requested it the 2nd day we were there, but they didnt do it until the 3rd day, so we slept in sandy sheets for 2 nights (it is also impossible to not get sand all over here as the floors are tile and they dont come in and vacuum every day).
Hollie
Stayed 4 nights in Aug 2025
