2/10 Terrible
Megan
Sep 15, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
An uncomfortable stay — we left early
We booked two nights but ended up forfeiting the second night and finding another place to stay. That’s how uncomfortable this hotel was.
From the moment we entered the room, it was clear that basic functionality was lacking. Half the lamps didn’t work, the light switch was non-functional, and none of the accessible outlets provided power. The carpet was grimy and felt unclean, the remote control was sealed in a plastic bag (which felt more suspicious than sanitary), and the bed was thin and uncomfortable, with equally flimsy pillows. A few of the pieces of furniture were visibly damaged, and the vanity lights were mismatched, adding to the overall sense of neglect.
When we checked out early and shared our concerns with the front desk, there was no apology, no offer to switch rooms, and no indication that our feedback was taken seriously. The lack of customer service was just as disappointing as the condition of the room.
Additionally, there’s a confusing discrepancy in the hotel’s branding. Online, it appears as “Capital O Stevenson Inn Riverside” and in online photos is associated with Rodeway Inn, but on maps and signage, it’s simply “Stevenson Inn.” This inconsistency made it difficult to even confirm we were at the right place.
Overall, this was one of the worst hotel experiences we’ve had. I would strongly recommend looking elsewhere.
Megan
Stayed 2 nights in Sep 2025
