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The Windsor Hotel by Hoco Hotels Collection

2.5 star property
Hotel near Stratford City Hall in Stratford

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Photo gallery for The Windsor Hotel by Hoco Hotels Collection

Mini Suite
Mini Suite
Building design
King Suite
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
23 Albert St, Stratford, ON, N5A 3K2
  • Place, Avon Theatre
    ‪2 min walk‬
  • Place, Stratford City Hall
    ‪3 min walk‬
  • Place, Festival Theatre
    ‪15 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪57 min drive‬

Room options

View all photos for Mini Suite

Mini Suite

Mini Suite

8.0 out of 10
Very good
(9 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

7.8 out of 10
Good
(11 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(8 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite

King Suite

King Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds

8.8 out of 10
Excellent
(6 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Apartment

Signature Apartment | Living area

Signature Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 84 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking, Private Bathroom

Room, 1 Queen Bed, Non Smoking, Private Bathroom

Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.2 out of 10
Good
(7 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Mini Suite

Mini Suite

Mini Suite

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

About the area

Stratford

In shopping district.Steps from the hotel, you'll find Stratford City Hall and Avon Theatre. Studio Theatre and Avon River are also within half a mile (1 km).

What's nearby

  • Avon Theatre - 2 min walk - 0.2 km
  • Stratford City Hall - 3 min walk - 0.3 km
  • Avon River - 3 min walk - 0.3 km
  • Festival Theatre - 15 min walk - 1.3 km
  • Stratford Country Club - 3 min drive - 2.2 km

Getting around

  • Stratford Station - 13 min walk
  • London, ON (YXU-London Intl.) - 50 min drive

Restaurants

  • ‪Bentley's - ‬4 min walk
  • ‪Balzac's Coffee - ‬3 min walk
  • ‪Coffee Culture Cafe & Eatery - ‬2 min walk
  • ‪Mercer Kitchen/BeerHall/Hotel - ‬4 min walk
  • ‪Gilly's Pubhouse - ‬2 min walk

About this property

The Windsor Hotel by Hoco Hotels Collection

Hotel near Stratford City Hall in Stratford
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Windsor Hotel by Hoco Hotels Collection also features concierge services and an elevator. Parking is available for a fee.

This Stratford hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 4 levels
  • Built in 1881
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Windsor Hotel by Hoco Hotels Collection offers 34 air-conditioned accommodations with espresso makers and complimentary bottled water. Each accommodation is individually decorated. Televisions come with digital channels and Netflix.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (CAD 20 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: CAD 20 for adults and CAD 20 for children
  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out fee: CAD 50

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Reception is closed Sundays in the winter.

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately CAD 20 for adults and CAD 20 for children
  • Uncovered self parking fee: CAD 20 per night (in/out privileges)
  • Late check-out fee: CAD 50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Albert St
Albert St Inn
Albert St Inn Stratford
Albert St Stratford
St Albert Inn
Albert Street Inn Ltd Stratford
Albert Street Inn Ltd
Albert Street Ltd Stratford
Albert Street Ltd
Windsor Hotel Inc. Stratford
Windsor Inc. Stratford
The Albert Street Inn Ltd
The Windsor Hotel
Windsor Hotel Inc.
The Windsor Hotel by Hoco Hotels
The Windsor Hotel by Hoco Hotels Collection Hotel
The Windsor Hotel by Hoco Hotels Collection Stratford
The Windsor Hotel by Hoco Hotels Collection Hotel Stratford

Reviews

The Windsor Hotel by Hoco Hotels Collection Reviews

7.8

Good

8.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 122 out of 333 reviews
Rating 8 - Good. 104 out of 333 reviews
Rating 6 - Okay. 58 out of 333 reviews
Rating 4 - Poor. 41 out of 333 reviews
Rating 2 - Terrible. 8 out of 333 reviews

Reviews

6/10 Okay

RIchard

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

8/10 Good

FRANCIS

Stayed 1 night in Jul 2025

4/10 Poor

Linda

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff were great, the place was just terribly understaffed. Most of the time there was no one at the desk and no one available to answer the phone when we called a few times. They would call back, but maybe hours later. There were no washrooms available in the lobby but one was available in the cafeteria which was under construction and very smelly. Friends felt unsafe with no one physically watching the front door.
Stayed 1 night in Jul 2025

10/10 Excellent

Judiana

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was what we expected
Stayed 1 night in Jul 2025

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service
Staff was very friendly and efficient. Room was pretty small. Had to pay for parking.
Stayed 2 nights in Jul 2025

4/10 Poor

Cathie

Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Jun 2025

4/10 Poor

Peter

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No WiFi, no parking, poorly done Reno. GFCI not working in bathroom. Poorly done reno. Been coming to Stratford for 20+ yrs, I know what to expect..this was beyond poor. Thank god the plays were good. Reached out to the hotel no reply after a week. Hopefully they fix the room we were in before the next guest.
Water supply line to toilet.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel lobby is undergoing renovation but rooms have been updated. Nice rooms but small - just fine as a place to sleep and keep your stuff. Bathroom is small but functional, nice tiled shower enclosure. Location is great - a stone's throw from City Hall/Market Square and the Avon Theatre, one block from Ontario (main) Street shops. On-site parking is very limited and costs $20 per day. Tip: if mobility is not an issue (and the weather is good) there is a huge, free parking lot a five minute walk away.
Stayed 2 nights in Jun 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Kohl

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed here for two nights and everything was great. The front desk staff were very helpful and friendly. The room was clean and nice to sleep in. The room that I was in had some wifi connection issues but otherwise the room and everything we needed. Location is great for walking to many different stores and restaurants. I will definitely stay here again when I travel to Stratford.
Stayed 2 nights in Jun 2025

6/10 Okay

Sal

It was a convenient location. Room was a decent size with a basic bathroom on suite. Airconditioning was good. Bare minimum in terms of essentials. No tissue paper. shampoo and shower gel dispensers were difficult to use.. to extract contents. door to room often stuck and was difficult to open. Internet was very poor and slow. TV didn't work because of slow internet.
Stayed 1 night in Jun 2025

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly little town

Large room, tiny bathroom. Very clean and comfortable, air conditioner was extremely loud. There is no restaurant or bar in hotel like website shows. Parking is an issue
Stayed 2 nights in Jun 2025

4/10 Poor

Kathleen L

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Good location, poor amenities

Pro: location. Downtown; walking distance to the Avon theatre and to restaurants and stores. Nice, friendly staff. Wifi incuded. A pretty nice (altho cheap) renovation. Cons: very small "junior suite" that should have been a room. Poorly supplied room (low-quality "mystery soap" for hands, hair and body, no tub mat even tho we were warned to use it coz the tub was slippery, no facial tissues in the room. I accidentally broke the shower gel dispenser coz it didnt work). Very limited parking for $20/night. No parking available for us. We meter-parked to grab a quick lunch before our matinée, and got a $40 ticket. The limit on the meters is 30 minutes. The blue jays game was not available on the tv.
Stayed 1 night in Jun 2025

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness
The room was clean and the building has lots of historic character. The washroom was tiny. There is a weird thing with the code for the front door of the hotel. Apparently the door is locked at night and you need to enter a code into a keypad to get to the lobby. The instructions we got when we checked in made it sound like it was to be locked before we got back from the theatre. When we returned, we tugged on the door, but as expected it wouldn’t open and there didn’t appear to be a keypad. There was no one at the front desk and we spent a while wandering around looking for another way in. Turns out the right side of the double doors was unlocked (no sign or way to signal for help) we just tried the wrong side, and based on the info we received at check-in, believed we were locked out. The keypad is on a second door inside the double doors, but it was propped open, so we couldn’t see it. We had to call them on the phone a few times before it was all sorted out. There is limited parking, so if you need it, be sure to specify when you book. If you can’t climb stairs, be sure to tell them that when you book too, as lots of rooms are only accessible by stairs. When it comes to the elevator, it looks to be fairly newly updated, but there’s no audible signals for people who are blind or have low vision. Front desk staff won’t recognize you if you leave and come back an hour later.
Stayed 1 night in Jun 2025

6/10 Okay

Yukari

Liked: Cleanliness
Disliked: Amenities
IIt's an old hotel that has been recently renovated. The décor is charming, and the staff is very friendly. However, we had rust in the water for quite some time, and the water was very soft and slightly slimy. I liked the wooden floors and the property's general "oldness," but the bathroom sink had two separate faucets for hot and cold. The hot water was boiling hot and had rust in it. There was no way to mix the hot and cold water to make it comfortable for washing your hands or face. I know it's just the style of the faucets, but it was strange.
Stayed 2 nights in Jun 2025

2/10 Terrible

Janel

Stayed 1 night in Jun 2025

6/10 Okay

Claire

Travelled with group
Disliked: Amenities
Perfect location for visiting Stratford. The bed is comfortable and the room is clean. The bathroom is extremely small. However, the hotel is charmless. The paint is chipped, no pictures on the walls. For a charming town like Stratford, I expected a more cozy, interesting environment.
Stayed 1 night in Jun 2025

4/10 Poor

Penelope

Liked: Cleanliness
Just a warning. The suite does not have a door on the bedroom so not sound separation (for snoring). Also the sofa bed is very hard and uncomfortable!
Stayed 1 night in Jun 2025

2/10 Terrible

BH Frontier

Disliked: Cleanliness, staff & service, property conditions & facilities
bad environment
Stayed 1 night in Jun 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice sitting area was large and comfortable. Close proximity to everything we wanted to do, could park the car and walk everywhere. The desk clerks were so helpful
Stayed 2 nights in Jun 2025

8/10 Good

Joan

Travelled with group
Liked: Cleanliness
Staff were friendly and helpful. Bed was comfortable and clean I had booked and payed for 2 king suites. When we arrived , we were checked into one king suite and one king room. This was disappointing! When I googled this property before booking, it was advertised as having a bar and a restaurant on the premises. We booked looking forward to using these amenities. Unfortunately, there was no restaurant or bar on site.
Stayed 1 night in Jun 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2025

6/10 Okay

Richard

Travelled with partner
Disliked: Amenities, property conditions & facilities
The bathroom was very small, and the unit had a musty smell to it.
Stayed 1 night in Jun 2025

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very quick. Rooms were very clean and a nice size for three people. Parking is very limited, must be arranged in advance. The bathroom could use updating but was clean. There were not enough towels for 3 people in the room.
Stayed 1 night in Jun 2025