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Novotel Sydney West HQ Hotel

4.0 star property
4-star hotel in Rooty Hill

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Photo gallery for Novotel Sydney West HQ Hotel

6 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Indoor pool
Exterior
3 bars/lounges
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Gym
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
55 Sherbrooke Street, Rooty Hill, NSW, 2766
  • Sydney Coliseum Theatre
    ‪3 min walk‬
  • Blacktown International Sportspark
    ‪3 min drive‬
  • Sydney Motorsport Park
    ‪6 min drive‬
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom

Apartment, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

  • 28 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Sydney

Rooty Hill stay.With a stay at this Rooty Hill hotel, you'll be within half a mile (1 km) of Sydney Coliseum Theatre and 2 miles (3 km) of Blacktown International Sportspark. Pinegrove Memorial Park and Western Sydney Parklands are also within 3 miles (5 km).

What's nearby

  • Sydney Coliseum Theatre - 3 min walk - 0.3 km
  • Blacktown International Sportspark - 3 min drive - 3.5 km
  • Sydney Motorsport Park - 6 min drive - 6.2 km
  • Featherdale Wildlife Park - 7 min drive - 6.5 km
  • Sydney Zoo - 7 min drive - 5.4 km

Getting around

  • Sydney Rooty Hill Station - 15 min walk
  • Sydney Airport (SYD) - 43 min drive

Restaurants

  • ‪Rooty Hill RSL - ‬4 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪tnb Coffee - ‬13 min walk
  • ‪TFC BBQ & Bakery - ‬18 min walk
  • ‪Rooty Hill Star Pizza/Pide & Kebabs - ‬15 min walk

About this property

Novotel Sydney West HQ Hotel

4-star hotel in Rooty Hill
Novotel Sydney West HQ Hotel offers its guests an indoor pool and a fitness center. There are 6 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and meeting rooms. A terrace, a vending machine, and a garden are also featured at the business-friendly Novotel Sydney West HQ Hotel. You'll have access to the indoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

  • 1 building
  • 164 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • 1600 sq m of conference space
  • Built in 2009
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
Novotel Sydney West HQ Hotel offers 164 accommodations with safes and complimentary bottled water. LCD televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers and hair dryers.

This Sydney hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; AUD 38 per person
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 6 restaurants

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • LCD TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: AUD 100.00

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property's pool is closed from December 20 to January 3 yearly.

Renovations and closures

The following facilities are closed on Christmas Day and New Year's Day:
  • Fitness facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 38 per person
  • Late check-out fee: AUD 100.00 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and Eurocard. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Novotel Hotel Rooty Hill Sydney
Novotel Rooty Hill Sydney
Novotel Sydney Rooty Hill
Novotel Sydney Rooty Hill Hotel Rooty Hill
Novotel Sydney Rooty Hill Hotel
Novotel Sydney West HQ Hotel Rooty Hill
Novotel Sydney West HQ Rooty Hill
Novotel Sydney West HQ

Novotel Sydney West HQ Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 676 out of 1001 reviews
Rating 8 - Good. 254 out of 1001 reviews
Rating 6 - Okay. 39 out of 1001 reviews
Rating 4 - Poor. 15 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

As acvertised
Stayed 3 nights in Mar 2025

10/10 Excellent

Max

Stayed 4 nights in Mar 2025

10/10 Excellent

David

Stayed 1 night in Mar 2025

6/10 Okay

Shiralee

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room & service were great, was just REALLY disappointed that not only was the pool not even IN the hotel (which was a selling point for booking) but it was already closed when we checked in. TV in the room was also super small but aside from that, it was a decent stay but WAY overpriced for what it was
Stayed 1 night in Mar 2025

10/10 Excellent

The

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 5 nights in Mar 2025

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy acces to food placed in the RSL next door
Stayed 2 nights in Feb 2025

6/10 Okay

Hebe

Disliked: Cleanliness
There were bugs in the bedding and kitchen area of the room.
Stayed 1 night in Jan 2025

8/10 Good

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was great service and easy to get to
Stayed 1 night in Jan 2025

8/10 Good

Karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 2 nights in Jan 2025

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet evening

Pleasant but pricey.
Stayed 1 night in Jan 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service

Poor Customer service

The customer service on arrival was terrible no greeting of effort to try give a solution on a request for early check in. A Fijian lady in front counter very poor hospitality skills. I was only helped by an Australian man an hour later doing his best to support me. This was the worst customer service but always stayed here this will be our last
Stayed 2 nights in Jan 2025

6/10 Okay

Brett

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Gursharan

Stayed 7 nights in Dec 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy, TV size could do with an up grade, House keeping hit and miss sometimes we didn’t get all the complimentary items renewed.
Stayed 12 nights in Dec 2024

2/10 Terrible

Shady

Disliked: Cleanliness, staff & service, property conditions & facilities
I personally, had a traumatising, horrible, unwarranted, without reason, the most utterly disgusting experience ever to be endured by an individual.
Stayed 10 nights in Dec 2024

10/10 Excellent

Chau

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and area to stay but a bit far from sydney cbd.
Stayed 1 night in Jan 2025

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Sohrab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good for staying
Stayed 4 nights in Dec 2024

10/10 Excellent

Abdul Latif

Liked: Cleanliness, staff & service, property conditions & facilities
All were good
Stayed 4 nights in Dec 2024

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff member Lani was very pleasant, polite and professional. Location excellent and the room was perfect. Will definitely stay again.
Stayed 1 night in Dec 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the place so every time I’m in the area visiting my first choice of stay is Novotel rootyhill .. also recommend to all my friend back in the US.. right now I’m here in LA talking about my stay in your great hotel down under. I’ll be back again in February and might stay again there .. thanks
Stayed 3 nights in Dec 2024

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, very helpful and friendly 😀
Stayed 1 night in Dec 2024

8/10 Good

ji won

Liked: Staff & service
Stayed 1 night in Dec 2024